Samsung UE49NU8000TXZT manual CI+ does not work, Remote control does not work, Intermittent Wi-Fi

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The CI+ does not work.

•• Your Samsung TV conforms to the CI+ 1.4 standards.

•• Where a CI+ Common Interface module is incompatible with this device then please remove the module and contact the CI+ operator for assistance.

The remote control does not work.

•• Check if the power indicator at the bottom of the TV blinks when you press the remote's Power button. If it does not, replace the remote control's batteries.

•• Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•• Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.

•• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.

The cable box or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•• Programme the cable box or satellite box remote control to operate the TV. Refer to the cable box or satellite box user manual for the SAMSUNG TV code.

The TV settings are lost after 5 minutes.

•• The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode ( > Settings

>General > System Manager > Usage Mode > Home Mode).

Intermittent Wi-Fi

•• Make sure the TV has a network connection ( > Settings > General > Network > Network Status).

•• Make sure the Wi-Fi password is entered correctly.

•• Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

•• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

Single story

 

 

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Wireless router

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless repeater

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

•• Contact your Internet Service Provider (ISP) and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

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Contents Series Learning the e-Manuals assistance functions Please read the Safety Instructions before using your TV Page Contents Whats in the Box? TV Installation Mounting the TV on a wallInstallation with a stand Installation with a wall mount Providing proper ventilation for your TVAttaching the TV to the Stand Preventing the TV from falling Samsung Smart Remote About the Buttons on the Samsung Smart RemotePairing the TV to the Samsung Smart Remote Installing batteries into the Samsung Smart RemoteRunning the Initial Setup Using the TV ControllerNetwork Connection Wireless Connecting to a NetworkNetwork Connection Wired Troubleshooting Troubleshooting and MaintenanceTV won’t turn on Remote control does not work Intermittent Wi-FiCI+ does not work Single story Multi storyWhat is Remote Support? Video App problems Youtube etcEco Sensor and screen brightness How does Remote Support work?Caring for the TV Specifications and Other Information SpecificationsEnvironmental Considerations Decreasing power consumptionLicences Recommendation EU Only Prima di leggere questo manuale dellutente Conoscere le funzioni di assistenza delle-ManualAvvertenza! Istruzioni importanti di sicurezza Page Indice Contenuto della confezione Installazione TV Montaggio del televisore a pareteDimensione del Specifiche Vite Installazione con piedistalloGarantire unadeguata ventilazione al televisore PolliciMontaggio del televisore sul piedistallo Prevenire la caduta del televisore Conoscere i tasti del Samsung Smart Remote AccensionePage Eseguire la funzione Impostazione iniziale Uso di Controller TVConnessione alla rete Connessione di rete WirelessConnessione di rete Cablata Risoluzione dei problemi Il televisore non si accendeWi-Fi intermittente CI+ non funzionaIl telecomando non funziona Le impostazioni TV vengono perse dopo 5 minutiProblemi di applicazioni video Youtube ecc Cosè lAssistenza remota?Sensore Eco e luminosità dello schermo Come funziona lassistenza da remoto?Manutenzione del televisore Specifiche e altre informazioni SpecificheRiduzione del consumo energetico Caratteristiche ambientaliLicenze Raccomandazioni Solo UE Diagrammi a blocchi Questa pagina Vor dem Lesen der Bedienungsanleitung Lernen der Assistenzfunktionen des e-ManualAchtung! Wichtige Sicherheitshinweise Gefahr Durch Stromschlagnicht ÖffnenPage Inhalt Lieferumfang Installation des Fernsehgeräts Montieren des Geräts an der WandInstallation mit Standfuß Installation mit Wandhalterung Ausreichende Belüftung Ihres GerätsDaten der Vesa ZollBefestigen des Fernsehgeräts am Standfuß Verwenden des Kippschutzes Die Samsung Smart Remote Über die Buttons auf der Samsung Smart RemoteKoppeln des Fernsehgeräts mit der Samsung Smart Remote Einsetzen der Batterien in die Samsung Smart RemoteAusführen der Ersteinrichtung Verwenden des TV-SteuerungsNetzwerkverbindung Drahtlos Verbinden mit einem NetzwerkNetzwerkverbindung Kabel Fehlerbehebung Fehlerbehebung und WartungDer Fernseher kann nicht eingeschaltet werden Wi-Fi-Aussetzer CI+ funktioniert nichtDie Fernbedienung funktioniert nicht EinstöckigMehrstöckigProbleme mit Video Apps Youtube usw Was ist Fernunterstützung?Öko-Sensor und Bildschirmhelligkeit Wie funktioniert Remote Support?Pflegen des Fernsehgeräts Technische Daten und weitere Informationen Technische DatenVerringern des Stromverbrauchs UmgebungsbedingungenLizenzen Empfehlung Nur EU Contact Samsung World Wide
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