Samsung UE65MU6470SXXN, UE49MU6450SXXN manual Troubleshooting and Maintenance, TV won’t turn on

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06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning Settings > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

English

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Contents Series Learning the e-Manuals assistance functions Risk of Electric SHOCK. do not Open Page Contents 4EA Whats in the Box?Mounting the TV on a wall TV InstallationProviding proper ventilation for your TV Installation with a stand Installation with a wall mountAttaching the TV to the Stand Preventing the TV from falling Arranging the cables with the cable guideSamsung Smart Remote Installing batteries into the Samsung Smart Remote Pairing the TV to the Samsung Smart RemoteUsing the TV Controller Initial SetupConnecting to a Network Network Connection WirelessNetwork Connection Wired Troubleshooting and Maintenance TroubleshootingTV won’t turn on Single story Multi story Remote control does not workTV settings are lost after 5 minutes Intermittent Wi-FiHow does Remote Support work? What is Remote Support?Video App problems Youtube etc Eco Sensor and screen brightnessCaring for the TV Still image warningSpecifications and Other Information SpecificationsEnvironmental Considerations Decreasing power consumption LicencesRecommendation EU Only Page Avant de lire le présent manuel de lutilisateur Risque DE Choc ÉLECTRIQUE. NE PAS Ouvrir Avertissement ! Consignes de sécurité importantesPage Sommaire Contenu de la boîte Fixation du téléviseur à un mur Installation du téléviseurVentilation adaptée de votre téléviseur Installation sur un socleFixation du téléviseur sur le socle Conseils pour éviter toute chute du téléviseur Fixation des câbles à laide du guide de câblageLes Samsung Smart Remote Insertion des piles dans le Samsung Smart Remote Pairage du téléviseur au Samsung Smart RemoteUtilisation de contrôleur TV Configuration initialeConnexion à un réseau Connexion réseau Sans filConnexion réseau Câble 06 Résolution des problèmes et entretien Résolution des problèmesLe téléviseur ne sallume pas Sur un même étage Différents étages La télécommande ne fonctionne pasConnexion Wi-Fi instable Les réglages du téléviseur sont perdus après 5 minutesComment lassistance à distance fonctionne-t-elle ? Quest que lassistance à distance ?Capteur Eco et luminosité de lécran Problèmes avec les applications vidéo YouTube, etcEntretien du téléviseur Avertissement relatif aux images fixesConditions ambiantes Caractéristiques techniquesRéduction de la consommation dénergie Recommandation UE uniquementPage Lernen der Assistenzfunktionen des e-Manual Vor dem Lesen der BedienungsanleitungAchtung Achtung! Wichtige SicherheitshinweisePage Inhalt Lieferumfang Montieren des Geräts an der Wand Installation des FernsehgerätsInstallation mit Standfuß Installation mit Wandhalterung Ausreichende Belüftung Ihres GerätsDaten der Vesa Befestigen des Fernsehgeräts am Standfuß Verwenden des Kippschutzes Ordnen der Kabel mit Hilfe des KabelhaltersDie Samsung Smart Remote Einsetzen der Batterien in die Samsung Smart Remote Koppeln des Fernsehgeräts mit der Samsung Smart RemoteVerwenden des TV-Steuerungs AnfangseinstellungVerbinden mit einem Netzwerk Netzwerkverbindung DrahtlosNetzwerkverbindung Kabel Fehlerbehebung und Wartung FehlerbehebungDer Fernseher kann nicht eingeschaltet werden Wi-Fi-Aussetzer Die Fernbedienung funktioniert nichtEinstöckigMehrstöckig Wie funktioniert Remote Support? Probleme mit Video Apps Youtube uswWas ist Fernunterstützung? Öko-Sensor und BildschirmhelligkeitPflegen des Fernsehgeräts Standbild-WarnungUmgebungsbedingungen Technische DatenVerringern des Stromverbrauchs LizenzenEmpfehlung Nur EU Deutsch De hulpfuncties van het e-Manual Voordat u deze handleiding leestWaarschuwing! Belangrijke veiligheidsvoorschriften Page Inhoud AAA Inhoud van de verpakkingDe televisie aan de wand monteren Installatie van de televisieZorgen voor geschikte ventilatie voor uw tv Afmeting van Specificatie van dePlaatsing op een voet De televisie op de voet bevestigen Voorkomen dat de televisie omvalt De kabels opbergen met behulp van de kabelgidsCijferpaneel De Samsung Smart-afstandsbedieningBatterijen in de Samsung Smart-afstandsbediening plaatsen De tv koppelen met de Samsung Smart-afstandsbedieningWerken met de Tv-bediening Eerste instellingVerbinden met een netwerk Netwerkverbinding DraadloosNetwerkverbinding Bekabeld Problemen oplossen en onderhoud Problemen oplossenDe tv kan niet worden ingeschakeld Met één verdieping Met meerdere verdiepingen Wi-Fi valt af en toe wegDe afstandsbediening werkt niet De tv-instellingen verdwijnen na 5 minutenHoe werkt Hulp op afstand? Problemen met video-apps Youtube enzWat is Hulp op afstand? Eco-sensor en helderheid van het schermDe televisie verzorgen Waarschuwing over stilstaand beeldOmgevingsvereisten SpecificatiesHet verlagen van het energieverbruik LicentiesAanbeveling alleen EU Nederlands This page is intentionally Left blank This page is intentionally Left blank Contact Samsung World Wide
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UE65MU6440SXXN, UE65MU6470SXXN, UE65MU6450SXXN, UE55MU6440SXXN, UE49MU6450SXXN specifications

Samsung has long been a leader in the television market, and its range of UHD models, including the UE49MU6470SXXN, UE55MU6450SXXN, UE40MU6440SXXN, UE40MU6450SXXN, and UE55MU6470SXXN, showcases the brand's commitment to excellence in display technology and user experience. These models cater to various screen size preferences while maintaining impressive features that enhance viewing experiences.

First and foremost, the design of these televisions is sleek and modern, effortlessly blending into any room decor. With slim bezels and a minimalist stand, they focus on the screen, ensuring an immersive viewing experience. The 4K UHD resolution across these models guarantees stunning clarity, with four times the resolution of Full HD. This means that viewers can enjoy movies, shows, and games with remarkable detail and brilliance.

The HDR (High Dynamic Range) technology is another significant feature, providing a wider range of colors and improved contrast. HDR enhances the brightness and detail of the dark and bright scenes, making images more lifelike. This technology transforms the viewing experience, especially for HDR-compatible content.

Samsung's PurColor technology is integrated into these models, allowing users to enjoy a more extensive color palette. This feature ensures that colors are vivid and accurate, bringing scenes to life with vibrant hues. Additionally, the Micro Dimming Pro technology optimizes contrast levels, enhancing the overall picture quality by improving dark and bright areas separately.

Smart functionality is a key characteristic of these models. With the Tizen operating system, users have access to a wide range of applications, including popular streaming services like Netflix, Amazon Prime, and YouTube. The intuitive interface makes navigation easy, ensuring that viewers have their favorite content just a few clicks away.

Another beneficial feature is the Samsung Smart View app, which allows users to connect their smartphones or tablets to the television. This means users can share content, control their TV, or mirror their devices on the big screen seamlessly.

In terms of audio quality, the DTS Premium Sound technology enhances the audio experience, offering crisp and clear sound that complements the stunning visuals.

In conclusion, the Samsung UE49MU6470SXXN, UE55MU6450SXXN, UE40MU6440SXXN, UE40MU6450SXXN, and UE55MU6470SXXN models stand out for their combination of superior picture quality, innovative technologies, and user-friendly features. Whether for gaming, movie-watching, or everyday viewing, these TVs provide an enriching experience that satisfies various entertainment needs.
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