Samsung UA55F6400AMXSQ, UA40F5500AMXXS manual Remote Management, What is Remote Support?

Page 176

Support

The TV has several built-in systems designed for user and TV system support.

Remote Management

Support

Remote Management

e-Manual

Self Diagnosis

Software Update

Use Mode

Home Use

Contact Samsung

"" The displayed image may differ depending on the model.

Screen Menu > Support > Remote Management Try Now

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely. However, these features are only available when your TV is connected to the Internet.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●● Diagnose your TV

●● Adjust the TV settings for you

●● Perform a factory reset your TV

●● Install recommended firmware updates

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Contents Manual Contents Controlling the TV TV Viewing Smart TV Features Mirroring Mobile Device Screens on the TV Other Information Using the Top Icons Viewing the e-ManualScrolling a Returning to the HomeJumping to a Menu Item Updating the e-ManualSearching the Index Searching PagesAerial Connection Video Device Connections Hdmi ConnectionComponent Connection AV Connection Audio Device Connections Digital Audio Optical ConnectionAudio Output Connection ARC Audio Return ChannelComputer Connection HDMI-to-DVI ConnectionSwitching Between Video Sources Auto Tuning Screen Menu Broadcasting Auto Tuning Try NowAuto Tuning ProgrammingChannel Settings Manual TuningScreen Menu Broadcasting Channel Settings Try Now Country or AreaSet the Channel, Frequency, Bandwidth Digital Channel TuningAnalogue Channel Tuning Transfer Channel List Imports or exports the channel mapChannel Management Screen Menu Broadcasting Edit Channel Try Now Try NowSorting CategoryRemove Channels Edit Channel NumberChannel Info Screen Menu Broadcasting Edit ChannelProgramme Rating Lock Channel LockChannel Unlock Rename Analogue ChannelsFavourite Channels Add ChannelsScreen Menu Broadcasting Edit Favourites Try Now Edit ChannelRearrange the Favourites Channels List Rename a Favourites Channel ListNetwork Configuration Wired NetworkDynamic versus Static IP Addresses Wireless Network Wireless Network Precautions Network Security ProtocolsWired Network Setup Automatic Wired Network SetupScreen Menu Network Network Settings Try Now Set Network Type to Wired and then select ConnectManual Wired Network Setup Network SettingsIP Settings Failed Wired Connection IP auto setting failed Try NowNo network cable found Try Now Try Now Unable to connect to the network Try NowScreen Menu Network Network Settings Wireless Network SetupAutomatic Wireless Network Setup Manual Wireless Network Setup Wireless network AP0000 AP0001 Add NetworkIP Settings Using the WPS Button Failed Wireless ConnectionUnable to connect to a wireless router. Try Now Try Now IP auto setting failed. Try NowUnable to connect to the network. Try Now Checking the Network Status Screen Menu Network Network Status Try NowMobile Device Connection Wi-Fi DirectScreen Menu Network Wi-Fi Direct Try Now AllShare Settings Screen Menu Network AllShare SettingsRename the TV Screen Menu Network Device Name Try NowUsing the Smart Touch Control Inserting the Batteries AAA XConnecting to the TV 111Battery Low Alarm Reconnecting the Smart Touch ControlButtons and Descriptions For Australia For the other countriesSource Special Functions ToolsPress Using the touchpadDragging Flicking Pressing and HoldingPressing and Dragging Scrolling Left/RightScrolling Up/Down Changing Channels by Entering NumbersAdjusting the Touchpad Show Status and Notification BannerRecommendations Numerical Input GuideScreen Menu Smart Features Clear viewing history History HistorySearching Deleting History DataUsing the Virtual Remote Control Changing the Virtual Remote Control PanelUsing the Number Panel Change a position of the Virtual Remote PanelAdjusting the virtual remote control Using the Playback Control PanelUsing the Quick Access Panel Screen Menu System Device Manager Universal Remote Setup Universal Remote SetupConnecting the IR Extender Cable Page Registered External Device Management Using the Universal Remote ControlAdd the External Device Additional Features Entering Text using the Onscreen KeypadEntering Text using the Qwerty Keypad Face Recognition PrecautionsSmart Interaction Voice Recognition TV Camera UseMotion Control Voice Recognition Screen Menu Smart Features Voice Recognition Try NowVoice Recognition Operating Environment Voice Recognition TutorialEnabling Voice Recognition Basic Voice Recognition UseUse TV Voice Voice Recognition SettingsInteractive Voice Recognition Commands Deactivating Voice Recognition Motion Control Screen Menu Smart Features Motion Control Try NowMotion Control Motion Control Environment Test Motion Control TutorialUsing the Basic Motion Controls Motion Control ActivationPointer Speed Motion Control OptionsMotion Control Environment Test Motion Control Screen Screen Composition while Viewing TVSmart Hub Screen Composition Retrieving Icons on the Screen Face Recognition Face Recognition Login Face RegistrationUsing Peripheral Devices SystemKeyboard Connection Keyboard UseMouse Connection Mouse UseTV Viewing Programme InfoGuide Change ChannelsRecording the Current Programme Change CategoryChecking the Programme Info Schedule ViewingSchedule Recording Channel List SortingGenre Change the Channel ListSchedule Viewing Screen Menu Broadcasting Schedule Manager Try NowProgramme Info Digital Channel Schedule ViewingGuide Edit Schedule List Cancel a Schedule ViewingAnalogue Channel Schedule Viewing Schedule Recording Screen Menu Broadcasting Schedule ManagerPrecautions Page Dedicated Recording Device Management Dedicated Recording Device SetupPlug & Play Programme Recording Instant RecordingSpecified Time and Date Edit Timer ListCancel the Schedule Recording function Changing the Viewing Mode Recorded Programme PlaybackFiltered View Playlist CreationRename Recording Lock / UnlockDeleting Saved Programmes Programme Rating Lock is enabled Device ManagementPlaying a Different Programme Programme ScanAdditional Recorded Programme Playback Settings Timeshift Activating the Timeshift function 3D TV Tips Activating 3D ModeScreen Menu Picture 3D 3D Mode Try Now Setting 3D Effects PIP PictureChannel Settings Screen Menu Broadcasting Channel Settings Fine Tune Try NowAnalogue Screen Calibration Fine TuneBroadcast Audio Options Audio LanguageAudio Format Audio DescriptionSubtitle Mode SubtitlesShow Subtitles Screen Menu Broadcasting Subtitle Try NowSubtitle Options Changing the Teletext LanguageDigital Text Basic Picture Settings Changing the Picture ModeEntertain RelaxMovie Picture Quality BacklightCell Light ContrastScreen Menu Picture Apply Picture Mode SharpnessColour Tint G/RPicture Size Sports Mode Screen Menu Smart Features Sports Mode Try NowScreen Position Screen SizeReset Image Settings Screen Menu Picture Reset Picture Try NowPicture Off Screen Menu Picture Picture Off Try NowAdvanced Settings Advanced SettingsWhite Balance 10p White BalanceGamma Expert PatternPicture Options Picture OptionsMotion Plus Film ModeHdmi Black Level Analog Clean View Black OptimiserLED Clear Motion Cinema BlackSound Basic Sound SettingsChanging the Sound Mode Adjusting the Sound Settings Screen Menu Sound Sound Effect Try NowDTS TruSurround DTS TruDialogAuto Volume TV Installation TypeResetting the Sound 3D AudioSpeaker Select Speaker SettingsScreen Menu Sound Speaker Settings Speaker Select Try Now Additional Settings Screen Menu Sound Speaker Settings SoundShare SettingsScreen Menu Sound Additional Settings Try Now Samsung Audio Device ConnectionAudio Delay Digital Audio OutDolby Digital Comp Audio FormatAuto Clock and TimerSetting the Time Screen Menu System Time Clock Time Offset Try Now Time OffsetManual Sleep Timer On TimerMusic / Photo Off TimerScreen Menu System Time Off Timer Try Now Screen Protection and Maintenance Eco SolutionAuto Protection Time Screen Burn ProtectionPixel Shift Side Grey Auto Protection TimeScrolling Screen Menu System Change PIN Try Now PasswordChange Password Screen Menu System Menu Language Try Now Additional FeaturesChanging the Menu Language Screen Menu System General Game Mode Try Now Game ModePrecautions and Restrictions BD Wise Menu TransparencySound Feedback Panel LockingDivX Video On Demand Booting LogoFlash Adjustment Smart Hub Agreements Required to Use Smart HubSamsung Account Samsung AccountCreating a Samsung Account Screen Menu Smart Features Samsung Account Log Terms & Conditions, Privacy policyLogging Linking a Samsung Account to Other AccountsResetting Smart Hub Setting Search ScopeManaging Accounts Keyword SearchVoice Recognition & Motion Control Configuration Samsung Account ConfigurationNetwork Configuration Status and NotificationWeather NewsONNews Social Settings Connecting a Service to a Samsung AccountScreen Menu Smart Features Social Settings Try Now SocialWatching Videos Friend ProfileSelect a friend to call FiltersApps Installing Standard Applications Launching an ApplicationSearching for Apps Installing ApplicationsSamsung Apps Apps Management Edit My AppsApplication Update Deleting ApplicationsManaging Application Folders Application Lock/UnlockCreating a Profile FitnessKids Linking Service Accounts Web BrowserSocial Networks 3D ExplorerApply Picture Mode Push Notification SettingsAuto Ticker Channel-Bound AppsOn TV Settings On TV SetupScreen Menu Smart Features On TV Settings On TVAdult Contents Block Starting Smart HubWatching an On-Aerial Recommended programme Scheduled Recommended Programme InfoWatching Recorded Programmes Activating the GuideProgramme Recommendations by Time Movies & TV Shows Sub Menus on the Bottom of the Main ScreenWatching Content Screen Menu Smart Features VOD Rating LockCustom Recommendations List VOD Rating LockPhotos, Videos & Music RestrictionsPage Supported File Formats USB Device ConnectionUSB Device Removal Playing all the Content on a Storage DeviceClearing the Photos, Videos & Music Screen Using Networked External Storage Devices Exporting Contents Opening a Different File Changing the view modeVideo Playback Video Scanning Additional Video Playback Settings Music Playback Music ScanningAdditional Music Playback Settings Slideshow Slideshow SettingsPhoto Playback Background Music Mini PlayerAdditional Photo Playback Settings Anynet+ HDMI-CEC Anynet+ HDMI-CEC Setup Switching between Anynet+ DevicesAnynet+ HDMI-CEC Use Screen Menu System Anynet+ HDMI-CEC Try NowAnynet+ HDMI-CEC Device Menu Screen Menu Network AllShare Settings Screen Mirroring Mirroring Mobile Device Screens on the TVScreen Mirroring Mobile Device ConnectionWhat is Remote Support? SupportRemote Management SupportHow Does it Work? Manual Self DiagnosisPicture Test Screen Menu Support Self Diagnosis Try NowSignal Information ResetSound Test Motion Control Environment CheckUpdate now Manual UpdateAuto update Updating the SoftwareUsage Mode Screen Menu Support Use Mode Try NowSupport Info Screen Menu Support Contact Samsung Try NowTeletext Feature Typical Teletext LED 5300 series and above, PDP 5500 series Display ResolutionAnti-theft Kensington Lock Vesa DMT LED 4500 series Picture Size and Input Signal 169Supported 3D Resolutions ComponentDigital Channel 3D Format L/R, T/BSubtitle and Media Contents file formats, and Codec Supported image resolutions Supported music file formatsVideo Codec Audio Decoders Other RestrictionsVideo Decoders 3D Precautions Viewing guidelinesPage Safety Precautions Recommendation Recommendation DisclaimerRecommendation with Voice Interaction Licence Page Screen Picture TestOther picture adjustment settings Sound Navigate to Sound and set Speaker Select to TV SpeakerAerial Air / Cable Connection Networking Miscellaneous Information option isChange Use Mode Support Use Mode to Home Use Schedule Recording / Timeshift Performance TestAnynet+ HDMI-CEC Photos, Videos & Music Web Browser 11111111 2222
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