Samsung YP-R2AS/EDC, YP-R2CB/XET, YP-R2AS/XET, YP-R2CS/EDC manual Troubleshooting, Problem Solution

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Troubleshooting

When you have a trouble using the player, try the following before contacting a service centre.

Problem	Solution
	•	Your player will not turn on if the battery is
My player will not		completely drained. Recharge the battery
		and turn the player on again.
turn on.
	•	Press and hold the Power button for about
		8-10 seconds to reset your player.
	•	Check if the touch screen and buttons are
		locked.
The buttons do	•	Check if the buttons or icons correspond to
not work.		the functions you want to activate.
	•	Press and hold the Power button for about
		8-10 seconds to reset your player.
	•	The screen may not be visible under the
The screen		direct rays of the sun.
	•	If you set the <Screen time-out> option, the
does not display
		player automatically turns off and locks the
anything.
		screen when you perform no actions in the
		specified period.
The battery	•	The battery running time may differ
		depending on the current sound mode or
running time is
		display settings.
different from
	•	The battery running time may decrease if
what is written in

the user manual.	your player is left in a location with a high or
	low temperature.

Problem	Solution
Kies will not work	Check if your PC meets PC requirements.
on a PC.	See "Recommended PC requirements."
	Run Windows Update on the PC. Select key
My player will not	updates and service packs and update all.
connect to a PC.	When the update is completed, reboot the PC
	and reconnect.
	•	Format your player in <Settings> →
The file transfer is	•	<System> → <Format> and try again.
		Stop all programs you are not using.
too slow.		Running multiple programs simultaneously
		can slow down the file transfer rate.
	•	Check if any playable files are stored in your
		player.
My player will not	•	Check the size of the files to play. Your player
play any files.		will not play files larger than 4 GB.
	•	Check if the files are damaged.
	•	Check if the battery is charged.
	•	Check if the USB cable is correctly
I cannot	•	connected. Reconnect it.
download files to		Check if the memory is full.
my player.	•	Press and hold the Power button for about
		8-10 seconds to reset your player.