23
Troubleshooting
When you have a trouble using the player, try the following before contacting a service centre.
Problem | Solution |
•Your player will not turn on if the battery is My player will not completely drained. Recharge the battery
turn on.and turn the player on again.
•Press the reset hole.
•Check if the buttons are locked.
The buttons do | • | Check if the buttons correspond to the |
not work. |
| functions you want to activate. |
| • | Press the reset hole. |
The battery | • | Battery runtime may vary depending on |
running time is | • | sound settings or file format. |
different from | The battery running time may decrease if | |
what is written in |
| your player is left in a location with a high or |
the user manual. |
| low temperature. |
Kies will not work | Check if your PC meets PC requirements. | |
on a PC. | See "Recommended PC requirements." | |
| Run Windows Update on the PC. Select key | |
My player will not | updates and service packs and update all. | |
connect to a PC. | When the update is completed, reboot the PC | |
| and reconnect. | |
|
| |
The file transfer is | End all programs you are not using. Running | |
multiple programs simultaneously can slow | ||
too slow. | down the file transfer rate. | |
| ||
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Problem | Solution | ||
| • | Check if any playable files are stored in your | |
My player will not |
| player. | |
play any files. | • | Check if the files are damaged. | |
| • | Check if the battery is charged. | |
I cannot | • | Check if the PC connector is correctly | |
| connected. Reconnect it. | ||
download files to |
| ||
• | Check if the memory is full. | ||
my player. | • | Press the reset hole. | |
| |||
| Check if you disconnected the PC connector | ||
Files or data are | while transferring files or data. This can cause | ||
data loss or fatal errors in your player. Samsung | |||
missing. | |||
is not responsible for any damages resulting | |||
| |||
| from data loss. | ||
My player is | Charging the battery can heat up your player. It | ||
getting hot to the | |||
does not affect the player's life or capabilities. | |||
touch. |
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