Samsung UE65MU7000TXZG, UE49MU7000TXZG manual Troubleshooting and Maintenance, TV won’t turn on

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06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning Settings > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

English

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Contents Series Learning the e-Manuals assistance functions Risk of Electric SHOCK. do not Open Page Contents 4EA Whats in the Box?Mounting the TV on a wall TV InstallationProviding proper ventilation for your TV Installation with a stand Installation with a wall mountAttaching the TV to the Stand Preventing the TV from falling Samsung Smart Remote Installing batteries into the Samsung Smart Remote Pairing the TV to the Samsung Smart RemoteUsing the TV Controller Initial SetupConnecting to a Network Network Connection WirelessNetwork Connection Wired Troubleshooting and Maintenance TroubleshootingTV won’t turn on Single story Multi story Remote control does not workTV settings are lost after 5 minutes Intermittent Wi-FiHow does Remote Support work? What is Remote Support?Video App problems Youtube etc Eco Sensor and screen brightnessCaring for the TV Still image warningSpecifications and Other Information SpecificationsEnvironmental Considerations Decreasing power consumption LicencesRecommendation EU Only Page Conoscere le funzioni di assistenza delle-Manual Prima di leggere questo manuale dellutenteAvvertenza! Istruzioni importanti di sicurezza Page Indice Contenuto della confezione Montaggio del televisore a parete Installazione TVGarantire unadeguata ventilazione al televisore Installazione con piedistalloMontaggio del televisore sul piedistallo Prevenire la caduta del televisore Tastiera numerica Samsung Smart RemotePage Uso di Controller TV Impostazione inizialeConnessione di rete Wireless Connessione alla reteConnessione di rete Cablata Il televisore non si accende Risoluzione dei problemiPiano unico Multipiano Wi-Fi intermittenteIl telecomando non funziona Le impostazioni TV vengono perse dopo 5 minutiCome funziona lassistenza da remoto? Problemi di applicazioni video Youtube eccCosè lAssistenza remota? Sensore Eco e luminosità dello schermoManutenzione del televisore Avvertenza per la visualizzazione di immagini fisseSpecifiche e altre informazioni SpecificheCaratteristiche ambientali Riduzione del consumo energetico LicenzeRaccomandazioni Solo UE Italiano Diagrammi a blocchi This page is intentionally Left blank Lernen der Assistenzfunktionen des e-Manual Vor dem Lesen der BedienungsanleitungAchtung Achtung! Wichtige SicherheitshinweisePage Inhalt Lieferumfang Montieren des Geräts an der Wand Installation des FernsehgerätsAusreichende Belüftung Ihres Geräts Installation mit Standfuß Installation mit WandhalterungBefestigen des Fernsehgeräts am Standfuß Verwenden des Kippschutzes Die Samsung Smart Remote Einsetzen der Batterien in die Samsung Smart Remote Koppeln des Fernsehgeräts mit der Samsung Smart RemoteVerwenden des TV-Steuerungs AnfangseinstellungVerbinden mit einem Netzwerk Netzwerkverbindung DrahtlosNetzwerkverbindung Kabel Fehlerbehebung und Wartung FehlerbehebungDer Fernseher kann nicht eingeschaltet werden Wi-Fi-Aussetzer Die Fernbedienung funktioniert nichtEinstöckigMehrstöckig Wie funktioniert Remote Support? Probleme mit Video Apps Youtube uswWas ist Fernunterstützung? Öko-Sensor und BildschirmhelligkeitPflegen des Fernsehgeräts Standbild-WarnungUmgebungsbedingungen Technische DatenVerringern des Stromverbrauchs LizenzenEmpfehlung Nur EU Deutsch Contact Samsung World Wide
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