Samsung QE75Q8CAMTXXH, QE55Q8CAMTXXH manual Troubleshooting and Maintenance, TV won’t turn on

Page 17

07 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning Settings > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

English

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Contents Thank you for purchasing this Samsung product Model Learning the e-Manuals assistance functions Risk of Electric SHOCK. do not Open Page Contents 4EA Whats in the Box?Connecting the TV to the One Connect Class 1 Laser Product Mounting the TV on a wall TV InstallationAttaching the TV to the Stand Installation with a stand Installation with a wall mountProviding proper ventilation for your TV Preventing the TV from falling English Samsung Smart Remote Installing batteries into the Samsung Smart Remote Pairing the TV to the Samsung Smart RemoteUsing the TV Controller Initial SetupNetwork Connection Wired Connecting to a NetworkNetwork Connection Wireless TV won’t turn on Troubleshooting and MaintenanceTroubleshooting TV settings are lost after 5 minutes Remote control does not workIntermittent Wi-Fi Single story Multi storyVideo App problems Youtube etc What is Remote Support?Eco Sensor and screen brightness How does Remote Support work?Caring for the TV Still image warningEnvironmental Considerations Specifications and Other InformationSpecifications Recommendation EU Only Decreasing power consumptionLicences Page Conoscere le funzioni di assistenza delle-Manual Prima di leggere questo manuale dellutenteAvvertenza! Istruzioni importanti di sicurezza Page Indice Risoluzione dei problemi e manutenzioneImpostazione iniziale Connessione alla reteContenuto della confezione Connessione del televisore a One Connect Prodotto Laser DI Classe Montaggio del televisore a parete Installazione TVMontaggio del televisore sul piedistallo Installazione con piedistalloGarantire unadeguata ventilazione al televisore Prevenire la caduta del televisore Italiano Tastiera numerica Se premuto visualizza una striscia Samsung Smart RemotePage Uso di Controller TV Impostazione inizialeConnessione di rete Cablata Connessione di rete WirelessConnessione alla rete Il televisore non si accende Risoluzione dei problemiIl telecomando non funziona Wi-Fi intermittenteLe impostazioni TV vengono perse dopo 5 minuti Piano unico MultipianoCosè lAssistenza remota? Problemi di applicazioni video Youtube eccSensore Eco e luminosità dello schermo Come funziona lassistenza da remoto?Manutenzione del televisore Avvertenza per la visualizzazione di immagini fisseCaratteristiche ambientali Specifiche e altre informazioniSpecifiche Raccomandazioni Solo UE Riduzione del consumo energeticoLicenze Italiano Diagrammi a blocchi This page is intentionally Left blank Lernen der Assistenzfunktionen des e-Manual Vor dem Lesen der BedienungsanleitungAchtung Achtung! Wichtige SicherheitshinweisePage Inhalt Lieferumfang Anschließen des Fernsehgeräts an One Connect Laser Product DER Klasse Montieren des Geräts an der Wand Installation des FernsehgerätsBefestigen des Fernsehgeräts am Standfuß Installation mit Standfuß Installation mit WandhalterungAusreichende Belüftung Ihres Geräts Verwenden des Kippschutzes Deutsch Die Samsung Smart Remote Einsetzen der Batterien in die Samsung Smart Remote Koppeln des Fernsehgeräts mit der Samsung Smart RemoteVerwenden des TV-Steuerungs AnfangseinstellungNetzwerkverbindung Kabel Verbinden mit einem NetzwerkNetzwerkverbindung Drahtlos Der Fernseher kann nicht eingeschaltet werden Fehlerbehebung und WartungFehlerbehebung EinstöckigMehrstöckig Wi-Fi-AussetzerDie Fernbedienung funktioniert nicht Was ist Fernunterstützung? Probleme mit Video Apps Youtube uswÖko-Sensor und Bildschirmhelligkeit Wie funktioniert Remote Support?Pflegen des Fernsehgeräts Standbild-WarnungUmgebungsbedingungen Technische DatenEmpfehlung Nur EU Verringern des StromverbrauchsLizenzen Deutsch This page is intentionally Left blank This page is intentionally Left blank Contact Samsung World Wide
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