Samsung LT24E310EI/EN Operating. go to Menu Support Self Diagnosis Sound Test, External devices

Other Information

Issues	Solutions and Explanations
Sound Quality	•• First of all, please perform the Sound Test to confirm that your TV audio is properly
	operating. (go to MENU - Support - Self Diagnosis - Sound Test)
	•• If the audio is ok, the sound problem may be caused by the source or signal.
There is no sound or the	•• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc)
sound is too low at maximum	connected to your TV.
volume.
The picture is good but there	•• Set the Speaker Select option to TV Speaker in the sound menu.
is no sound.	•• If you are using an external device, make sure the audio cables are connected to
	the correct audio input jacks on the TV.
	•• If you are using an external device, check the device’s audio output option (ex.
	you may need to change your cable box’s audio option to HDMI when you have a
	HDMI connected to your TV).
	•• If you are using a DVI to HDMI cable, a separate audio cable is required.
	•• Reboot the connected device by reconnecting the device’s power cable.
The speakers are making an	•• Check the cable connections. Make sure a video cable is not connected to an
inappropriate noise.	audio input.
	•• For aerial or cable connections, check the signal strength. Low signal level may
	cause sound distortion.
No Picture, No Video
The TV will not turn on.	•• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
	•• Make sure the wall outlet is working.
	•• Try pressing the POWER button on the TV to make sure the problem is not the
	remote. If the TV turns on, refer to “The remote control does not work” below.
The TV turns off automatically.	•• Ensure the Sleep Timer is set to Off in the Time menu.
	•• If your PC is connected to the TV, check your PC power settings.
	•• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
	•• When watching TV from an aerial or cable connection, the TV will turn off after 10
	~ 15 minutes if there is no signal.
There is no picture/video.	•• Check cable connections (remove and reconnect all cables connected to the TV
	and external devices).
	•• Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to
	match the connections to the TV input. For example, if an external device’s output
	is HDMI, it should be connected to an HDMI input on the TV.
	•• Make sure your connected devices are powered on.
	•• Be sure to select the TV’s correct source by pressing the SOURCE button on the
	remote control.
	•• Reboot the connected device by reconnecting the device’s power cable.

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