Troubleshooting
FAQ | Please try the following! |
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The camera does not seem to operate. | Check to see if the Data Processing Camera’s power cable is properly con- |
| nected. |
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Even though I have connected the | Contact your network administrator. |
LAN cable, the LAN port LED does not | If no problem is found with the network, contact your local service center. |
respond. |
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I hear a strange noise from my cam- | If the noise persists, contact your local service center. |
era. |
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The fan does not seem to be working. | Check whether the power cable is disconnected. If the power cable is prop- |
| erly connected, contact your nearest service center. |
| Please inform the service center whether the LEDs are on. |
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Live Video images seem blurry. | Check if there is any foreign substance stuck in the lens. If the blur still |
| persists even after removing the foreign substance, contact your nearest |
| service center. |
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The Live Video feature does not seem | Contact your network administrator to ask if the IP address of the PC, |
to be working. | which runs the Live Video, is set to the same network as the Data Process- |
| ing Camera. If there is no problem with the network, contact your nearest |
| service center. |
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The audience measurement feature | Check if the Data Processing Camera is properly installed in compliance |
does not seem to be working properly. | with its installation environment requirements. If the problem still persists or |
| an error is present, contact your nearest service center. |
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I see neither the IP address nor the | Check if the PC, on which you intend to run the Data Processing Camera |
MAC address of the Data Process- | and the Device Manager program, is properly connected to your LAN cable. |
ing Camera on the Device Manager | If the Data Processing Camera’s power supply and LAN cable are properly |
program. | connected, contact your nearest service center. |
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I don't remember the new IP address | Find your new IP address using the Device Manager program. |
for my SAMSUNG PROM Camera. |
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31 | Troubleshooting |