Samsung UE40K6300AKXXC What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

Page 8

The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status). Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

Single story

 

 

 

 

Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

English - 8

Image 8
Contents Series Risk of Electric Shock do not Open Whats in the Box? Using the TV Controller Connecting to a NetworkNetwork Connection Wireless Network Connection WiredInstalling batteries into the Samsung Smart Remote Samsung Smart RemoteE-Manual Initial setupUsing the buttons in the e-Manual Troubleshooting and Maintenance TroubleshootingRemote control does not work TV won’t turn onWhat is Remote Support? TV settings are lost after 5 minutesIntermittent Wi-Fi Video App problems Youtube etcCaring for the TV Eco Sensor and screen brightnessStill image warning Mounting the TV on a wall TV InstallationVesa wall mount kit notes and specifications Installation with a stand Preventing the TV from falling Safety Precaution Securing the TV to the wallAttaching the TV to the Stand Decreasing power consumption Specifications and Other InformationSpecifications Licences Recommendation EU OnlyThis page is intentionally Left blank Avertissement ! Consignes de sécurité importantes Contenu de la boîte Utilisation du contrôleur du téléviseur Connexion à un réseauConnexion réseau Sans fil Connexion réseau CâbleMise en place des piles dans le Samsung Smart Remote Utilisation des boutons du manuel électronique Configuration initialeManual Résolution des problèmes et entretien Résolution des problèmesLa télécommande ne fonctionne pas Le téléviseur ne sallume pasConnexion Wi-Fi instable Quest-ce que lassistance à distance ?Comment lassistance à distance fonctionne-t-elle ? Les réglages du téléviseur sont perdus après 5 minutesEntretien du téléviseur Capteur Eco et luminosité de lécranAvertissement relatif aux images fixes Kit de montage mural Vesa Remarques et spécifications Installation du téléviseurFixation du téléviseur à un mur Installation sur un socle Conseils pour éviter toute chute du téléviseur Fixation du téléviseur sur le soclePrécautions de sécurité fixation du téléviseur au mur Spécifications Réduction de la consommation dénergieRecommandation UE uniquement This page is intentionally Left blank Advertencia Instrucciones importantes de seguridad ¿Qué hay en la caja? Uso del controlador del televisor Conexión a una redConexión de la red Inalámbrica Conexión de la red CableEl Samsung Smart Remote Colocación de las pilas en el Samsung Smart RemoteUso de los botones del e-Manual Configuración inicialEl e-Manual Solución de problemas y mantenimiento Solución de problemasEl televisor no se enciende El mando a distancia no funcionaWi-Fi intermitente Problemas con la aplicación de vídeo Youtube etc¿Qué es la asistencia a distancia? ¿Cómo funciona la asistencia técnica a distancia?Cuidado del televisor Sensor económico y brillo de la pantallaAdvertencia sobre las imágenes fijas Notas y especificaciones sobre el kit de montaje mural Vesa Instalación del televisorInstalación del televisor en una pared Instalación con soporte Precauciones para evitar la caída del televisor Montaje del televisor en el soportePrecauciones de seguridad Fijación del televisor a la pared Reducción del consumo de energía Especificaciones e información adicionalEspecificaciones Licencias Recomendación Solo UEThis page is intentionally Left blank Aviso! Instruções de segurança importantes Que está incluído na caixa? Utilização do controlador do televisor Ligação a uma redeLigação de rede Sem fios Ligação de rede Com fiosControlo Remoto Inteligente da Samsung Configuração inicial Utilização dos botões no e-ManualResolução de problemas e manutenção Resolução de problemasTelevisor não liga Telecomando não funcionaProblemas com aplicações de vídeo Youtube, etc Que é a Assistência remota?Como funciona a Assistência Remota? As definições do televisor perdem-se após 5 minutosCuidados a ter com o televisor Sensor Eco e brilho do ecrãAviso relativo a imagens fixas Instalação do televisor Montagem do televisor numa paredeOrganização dos cabos com o guia para cabos Fornecimento de ventilação adequada para o televisorComo evitar que o televisor caia Fixação do televisor à basePrecauções de segurança Fixação do televisor à parede Redução do consumo de energia Características técnicas e outras informaçõesCaracterísticas técnicas Licenças Recomendação Apenas para a UEThis page is intentionally Left blank This page is intentionally Left blank This page is intentionally Left blank BN68-07871B-00
Related manuals
Manual 101 pages 58.23 Kb Manual 44 pages 27.65 Kb Manual 101 pages 40.88 Kb Manual 60 pages 26.76 Kb Manual 101 pages 13.08 Kb

UE55K6300AKXXC, UE49K6370SUXXC, UE40K6300AKXXC, UE49K6300AKXXC specifications

The Samsung UE55K6370SUXZG, UE40K6370SUXZG, UE40K6300AKXXC, UE55K6300AKXZT, and UE40K6300AKXZT are part of Samsung's acclaimed lineup of 4K Ultra HD televisions, designed to offer stunning picture quality and advanced features for a fully immersive viewing experience. These models cater to a variety of preferences and room sizes, making them appealing to a broad audience.

At the heart of these televisions lies the Crystal Clear 4K resolution, which delivers exceptional detail and clarity, ensuring that every scene comes to life with vibrant colors and sharp visuals. This feature is complemented by HDR (High Dynamic Range) technology that enhances contrast and color accuracy, allowing viewers to enjoy breathtaking images with improved highlights and deeper blacks.

Samsung's Smart TV platform is another significant feature across these models. With seamless access to popular streaming services like Netflix, Amazon Prime Video, and YouTube, users can easily enjoy a vast library of content. The intuitive Smart Hub interface offers personalized content recommendations, making it simple to discover new shows and movies based on viewing habits.

In terms of connectivity, these televisions are equipped with multiple HDMI and USB ports, enabling users to connect various devices such as gaming consoles, Blu-ray players, and external storage devices without any hassle. Additionally, the inclusion of wireless connectivity options allows for easy integration into home networks, giving users the flexibility to stream content directly from their smart devices.

The sleek design of the Samsung UE55K6370SUXZG, UE40K6370SUXZG, UE40K6300AKXXC, UE55K6300AKXZT, and UE40K6300AKXZT not only enhances the aesthetics of any space but also incorporates cable management solutions to keep cords organized and out of sight. The ultra-thin bezel maximizes screen space and provides an immersive viewing experience, while the sturdy stands ensure stability.

Moreover, these televisions feature Samsung’s proprietary Contrast Enhancer, which optimizes the display’s depth and detail in every scene. The Wide Color Enhancer technology expands the range of colors displayed, ensuring that every hue is represented accurately and vividly.

In conclusion, the Samsung UE55K6370SUXZG, UE40K6370SUXZG, UE40K6300AKXXC, UE55K6300AKXZT, and UE40K6300AKXZT models combine stunning 4K HDR picture quality, user-friendly smart features, versatile connectivity options, and elegant design. These televisions are an excellent investment for anyone looking to elevate their home entertainment experience.