Solución de problemas, Prueba del producto

9Solución de problemas

9.1Requisitos previos para ponerse en contacto con el Centro de servicio al cliente de Samsung

9.1.1 Prueba del producto

Antes de llamar al Centro de servicio técnico de Samsung, pruebe el producto de este modo. Si el problema continúa, póngase en contacto con el Centro de servicio técnico de Samsung.

Utilice la función de prueba para comprobar si el producto funciona normalmente.

Si la pantalla se apaga y el indicador de alimentación parpadea aunque el producto esté correctamente conectado a un PC, lleve a cabo una prueba de autodiagnóstico.

Apague el PC y el producto.

Desconecte el cable del producto.

Encender el producto.

Si aparece el mensaje Comprobar cable señal, el producto funciona normalmente.

Si la pantalla permanece en blanco, compruebe el sistema de PC, la controladora de vídeo y el

cable.

9.1.2 Comprobación de la resolución y la frecuencia

En el caso de un modo que supere la resolución admitida (consulte "10.3 Tabla de los modos de señal estándar"), aparecerá brevemente el mensaje Modo no óptimo.

9.1.3 Compruebe lo siguiente.

Problema de instalación (modo PC)

La pantalla se enciende y se apaga continuamente.

Compruebe la conexión del cable entre el producto y el PC, asegúrese de que la conexión sea firme. (Consulte "3.3 Conexión y utilización de un PC".)

Problema de la pantalla

El LED de encendido está apagado. La pantalla no se encenderá.

Compruebe que el cable de alimentación esté bien conectado (consulte "3.3 Conexión y utilización de un PC").

9 Solución de problemas 75

LS27A950DS/EN, LS27A950DSL/EN specifications

The Samsung LS27A950DSL/EN and LS27A950DS/EN are premium 27-inch 4K monitors designed for professionals and enthusiasts who demand exceptional performance and quality. With a native resolution of 3840 x 2160 pixels, these monitors deliver stunning clarity and detail, making them ideal for tasks such as graphic design, video editing, and gaming.

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