Samsung CG-J110HZWBSHI Troubleshooting, Your device displays network or service error messages

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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents SM-J110F SM-J110F/DS SM-J110G/DS SM-J110H/DD SM-J110H/DS Table of Contents Messages & email Read me first Instructional icons Getting started Package contentsDevice layout Keys Installing the SIM or Usim card and battery Using the SIM or Usim card and batteryGetting started Insert the battery Replace the back cover Removing the SIM or Usim card and battery Activating SIM or Usim cards Using dual SIM or Usim cards dual SIM modelsCharging the battery Switching between cardsGetting started Reducing the battery consumption Installing a memory card Using a memory card→ Erase everything →Settings →Storage →Unmount SD cardRemoving the memory card Formatting the memory cardLocking and unlocking the screen Turning the device on and offBasics Using the touch screenTapping Dragging Tapping and holdingDouble-tapping Spreading and pinching FlickingHome screen Home screen layoutHome screen options Apps screen Icon Meaning Indicator iconsNotifications panel Using the notifications panelUsing the quick setting buttons Rearranging quick setting buttonsClosing an app Installing or uninstalling appsOpening apps Galaxy AppsManaging apps Installing appsUninstalling or disabling apps Play StoreChanging the input language Entering textKeyboard layout Enabling appsCopying and pasting Using additional keyboard functionsChanging the keyboard layout My Files Screen captureUltra power saving mode Tap Connect Wi-FiNetwork connectivity Mobile dataTethering and Mobile hotspot Using the mobile hotspotAbout tethering and mobile hotspots Tick USB tethering Using USB tetheringUsing Bluetooth tethering Tick Bluetooth tetheringManaging the Home and Apps screens PersonalisingManaging the Home screen Hiding apps Managing the Apps screenManaging panels Changing the sorting methodTap SET AS Wallpaper or Done Setting wallpaper and ringtonesSetting wallpaper Changing ringtonesChanging the screen lock method PasswordPattern Account Setting up accountsAdding accounts Removing accountsMaking calls PhoneMaking an international call Making calls from call logs or contacts listTap Keypad Options during calls Receiving callsDuring a video call Moving contacts from other devices ContactsAdding contacts Importing and exporting contactsAdding shortcuts for contacts to the Home screen Searching for contactsTap →Add shortcut to home screen Dual SIM models Messages & emailMessages Sending messagesSingle SIM models Viewing incoming messagesSending emails Setting up email accountsReading emails Basic shooting CameraTaking photos or recording videos Launching Camera on the locked screen Shooting modesAuto Beauty faceNight PanoramaBest photo Continuous shotSelfie Camera settingsCamera Gallery Viewing content on the devicePlanner Useful apps and featuresCreating events Syncing events with your accounts InternetPlaying videos VideoDeleting alarms AlarmSetting alarms Stopping alarmsCreating clocks TimerWorld clock StopwatchSearching for memos CalculatorMemo Composing memosRecording voice memos Voice RecorderPlaying voice memos Listening to the FM radio RadioScanning radio stations Google appsPlay Newsstand Google SettingsPlay Movies & TV Play BooksAbout Bluetooth BluetoothPairing with other Bluetooth devices Sending an image Sending and receiving dataReceiving an image Connecting to other devices Wi-Fi DirectUnpairing Bluetooth devices About Wi-Fi DirectEnding the device connection Adding printer plug-ins Connecting to a printerPrinting content Mobile printingTransferring data from your previous device Device & data managerTransferring data from a mobile device Transferring data from a computer Using the device as a removable disk for data transferDevice MTP Updating with Smart SwitchUpdating the device Updating over the airUsing a Google account Performing a data resetBacking up and restoring data About Settings SettingsWi-Fi Tethering and Mobile hotspot BluetoothSetting Wi-Fi sleep policy Tap →Advanced →Keep Wi-Fi on during sleepData usage Flight modeSIM card manager dual SIM models Printing Default messaging appLocation More networksMobile networks SoundDisplay Application manager Lock screenAccounts Accessibility Backup and resetAnswering/ending calls Language and input DefaultLanguage Google voice typing Samsung keyboardKeyboard swipe Pointer speed Text-to-speech optionsDate and time BatterySecurity StorageAbout device Set up SIM card lockYour device displays network or service error messages TroubleshootingTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored in the device has been lost Copyright

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