Samsung SM-T331NZWAXXV Troubleshooting, Your device displays network or service error messages

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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents SM-T331 About this manual Instructional icons Copyright About this manualTrademarks Table of Contents Travel & local Getting started Device layoutButtons Package contents Installing the SIM or Usim card Charging the battery Removing the SIM or Usim cardCharging with the charger Reducing the battery consumption Checking the battery charge statusInserting a memory card Removing the memory card →Settings →GENERAL →Storage →Unmount SD cardFormatting the memory card Turning the device on and off Holding the deviceSwitching to silent mode Adjusting the volumeLocking and unlocking the device Basics Indicator iconsIcon Meaning Finger gestures Using the touch screenTapping Tapping and holding DraggingFlicking Double-tappingPinching Control motions Rotating the screenSweeping CoveringUsing a split screen Multi Window Using Multi WindowLaunching applications in a split screen Multi Window Basics Sharing content between applications Basics Notifications Rearranging items Home screenRearranging panels Using widgets Setting wallpaperTap SET AS Wallpaper or Done Installing applications Uninstalling applicationsApplications screen Rearranging applicationsUsing applications Disabling applicationsOpening an application Opening from recently-used applicationsEntering text HelpChanging the keyboard type → Using handwriting gestures Entering uppercaseChanging the keyboard type Changing language keyboardsConnecting to a Wi-Fi network Turning Wi-Fi on and offEntering text by voice Copying and pastingSetting up accounts Joining Wi-Fi networksAdding Wi-Fi networks Forgetting Wi-Fi networksTap Add user →SET UP NOW Multiple usersRemoving accounts Adding usersSwitching users Managing usersConnecting with Samsung Kies Connecting with Windows Media PlayerConnecting as a media device Transferring filesSetting a pattern Setting a PINSetting a password Securing the deviceUpgrading the device Unlocking the deviceUpgrading with Samsung Kies Upgrading over the airPhone CommunicationMaking calls Making an international call Finding contactsDuring a call Receiving calls Automatically rejecting calls from unwanted numbers Missed callsCall waiting Call forwardingMaking a video call Video callsDuring a video call Listening to a voice message Swapping imagesContacts Managing contactsSearching for contacts Displaying contactsMoving contacts Moving contacts to GoogleFavourite contacts Importing and exporting contactsContact groups Managing groups Business cardSending a message or email to a group’s members Messages Sending messagesSending scheduled messages Viewing incoming messagesSetting up email accounts Reading messages Gmail Labels Hangouts Google+Photos Web & network InternetChrome HistorySaved pages LinksBluetooth Syncing with other devicesScreen Mirroring Pairing with other Bluetooth devicesSending and receiving data Music MediaPlaying music Creating playlists Setting a song as ringtonePlaying music by mood Camera Taking photosTaking a photo Camera etiquetteShooting mode Tap Mode →Panorama Taking videosPanoramic photos Applying filter effectsRecording mode Zooming in and outShare shot Configuring settings for CameraControlling the camera remotely Shortcuts Gallery Viewing imagesPlaying videos Trimming segments of a videoFavourite images Editing imagesDeleting images Setting as wallpaper Using Tag buddySharing images Tagging facesVideo Deleting videosUsing Popup Video player YouTubeSharing videos Watching videosApplication & media stores Play StoreGalaxy Apps Play BooksPlay Movies & TV Play MusicPlay Games Play NewsstandUtilities MemoAdding and managing categories Composing memosPlanner Browsing memosCreating events or tasks Viewing a memoSyncing with Google Calendar Changing calendar typeDropbox Searching for events or tasksDeleting events or tasks Sharing events or tasksCloud Syncing with the Samsung accountBacking up or restoring data Syncing with DropboxHancom Office Viewer DriveSearching documents Word processor Reading documentsPresentation Spreadsheet Alarm Setting alarmsStopping alarms Deleting alarmsCalculator Creating clocksVoice Google Voice SearchSearching the device Google NowMy Files Changing the view mode Creating foldersViewing storage information Searching for a fileTravel & local MapsSearching for locations Getting directions for a destinationSettings About SettingsWi-Fi Setting Wi-Fi sleep policyBluetooth Setting Network notificationWi-Fi Direct Tethering and Mobile hotspotData usage Flight modeLocation Default messaging app Ethernet configurationMore networks PrintingScreen Mirroring Nearby devicesSounds and notifications Multi window DisplayLock screen Font WallpaperNotification panel Accessibility Call Call settingsAnswering and ending calls More settings Call accessoriesCall alerts Ringtones and sounds Video callsVoicemail Internet callDefault Language and inputLanguage Samsung keyboardGoogle voice typing Voice inputText-to-speech options Pointer speedBackup and reset Palm motionSmart screen AccountsDate and time AccessoriesApplication manager Default applications BatteryPower saving mode UsersSet up SIM card lock SecuritySecurity policy updates Google SettingsAbout device Troubleshooting Your device displays network or service error messagesTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost English EU /2015. Rev.1.0
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SM-T331NZWASER, SM-T331NYKAKSA, SM-T331NYKASER, SM-T331NZWAXXV, SM-T331NYKAXXV specifications

The Samsung SM-A800FZDEKSA, also known as the Galaxy A8, is an elegant and feature-rich smartphone designed for users who crave performance and style. Sporting a sleek design, the device features a 5.7-inch Super AMOLED display, delivering vibrant colors and deep contrasts. It is powered by an octa-core processor, ensuring smooth multitasking and excellent performance for demanding applications. The Galaxy A8 also includes a robust 16 MP primary camera that excels in low light, alongside a 5 MP front camera for exceptional selfies.

The SM-A800FZWEXXV is another variant of the Galaxy A8 series that inherits the same impressive features. With its focus on user experience, the device boasts a premium build quality, defined by a metallic frame and a glossy glass back. This model supports Samsung's Adaptive Fast Charging technology, allowing users to quickly recharge the device’s ample 3050 mAh battery. It runs on Android, enhanced with Samsung's TouchWiz interface, providing a clean, user-friendly experience.

Meanwhile, the SM-T331NYKASER and SM-T330NZWAKSA represent Samsung's Galaxy Tab series. The SM-T331NYKASER, also known as the Galaxy Tab Active 2, is designed specifically for rugged environments. It features an 8-inch display and is MIL-STD-810G certified, making it resistant to shock, dust, and water. The device is equipped with a powerful 8 MP rear camera and a removable 4450 mAh battery, ensuring that it can perform reliably in challenging conditions.

On the other hand, the SM-T330NZWAKSA or Galaxy Tab 4 boasts a 10.1-inch screen, which is ideal for media consumption and productivity tasks. With a powerful quad-core processor and an expansive memory capacity, this tablet is perfect for multitasking. It also features dual speakers for an immersive audio experience and includes a 3 MP rear and 1.3 MP front camera.

Finally, the SM-A800FZDEXXV is yet another variant within the Galaxy A8 lineup, again focusing on delivering a premium experience without breaking the bank. All these devices illustrate Samsung's commitment to blending cutting-edge technology with user-centric design, making them popular choices across different user segments. Whether one prefers a smartphone or a tablet, Samsung's offerings in these models ensure that performance, durability, and style are harmoniously combined.
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