Samsung SM-N920CZKAKSA Troubleshooting, Your device displays network or service error messages

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Contents SM-N9208 SM-N920C SM-N920CD SM-N920G SM-N920I Table of Contents Appendix Read me first BasicsPackage contents Device Device layoutConnectivity problems or drain the battery Keys PenPen button Detaching the S PenName Functions Pen nibReplacing the S Pen nib Basics Charging the battery BatteryViewing the remaining charging time Reducing the battery consumptionBattery charging tips and precautions Fast charging About Fast chargingIncreasing the charging speed Wireless charging Fast wireless chargingCharging the battery Ultra power saving mode Power saving modeInstalling the SIM or Usim card SIM or Usim cardSingle SIM models Dual SIM models Removing the SIM or Usim card Single SIM models Dual SIM models Activating SIM or Usim cards Using dual SIM or Usim cards dual SIM modelsSwitching between cards Turning the device on and offTapping TouchscreenDragging Tapping and holdingDouble-tapping SwipingSpreading and pinching Home screen Home screenHome screen options Flipboard Briefing Adding itemsMoving and removing an item Creating folders Apps screen Managing panelsMoving items Rearranging items Icon Meaning Indicator iconsPattern Lock screenFingerprints Using the notification panelPassword Notification panelLaunch Quick Connect Finder Using quick setting buttonsSearching for content on the device Setting search categoriesConnecting to other devices Sharing contentRe-searching for devices Screen Mirroring Changing the keyboard layout Entering textKeyboard layout Changing the input languageAdditional keyboard functions Dictionary Copying and pastingClosing an app Screen captureOpening apps Capturing screenshots with the S PenAir command Pen featuresAir command icon Action memoTap More →Link to action Editing a memo as an S Note file Viewing memosMinimising Action memos Adding Action memo widgets on the Home screenDeleting memos Smart selectWrite Screen writeSave in Scrapbook Save the screenshot in Scrapbook Add shortcutsAir view Previewing informationPen Select Using Action buttonDirect pen input Screen off memo Introduction Multi windowTap to open the list of recently used apps Split screen viewUsing additional options Pop-up view Adjusting the window sizeLaunching the pop-up view from the split screen view Moving pop-up windowsTransferring data from a mobile device Transferring data from your previous deviceTransferring backup data from a computer Updating over the air Using the device as a removable disk for data transferDevice and data management Updating the deviceUpdating with Smart Switch Using a Samsung accountBacking up and restoring data Registering a TV Connecting to a TVPerforming a data reset Using a Google accountMirroring a TV screen to your device Using the Briefing on TV featureSharing screen Mirroring your device’s screen to a TVTap Share →Simple sharing Sharing files with contactsDeactivating emergency mode Emergency modePlay Store Installing or uninstalling appsInstalling apps Galaxy AppsMaking calls Uninstalling or disabling appsPhone Managing appsSingle SIM models Tap to make a voice call, or tap Making an international call Using speed dialMaking calls from the locked screen Making calls from call logs or contacts listBlocking phone numbers Receiving callsAnswering a call Rejecting a callOptions during calls During a voice callDuring a video call Importing contacts ContactsAdding contacts Creating contacts manuallySharing profile Searching for contactsTap More →Share MessagesSharing contacts Sending messagesAdd recipients and enter a message Tap More →Settings →Block messages Tap Block list Viewing messagesBlocking unwanted messages Internet Setting the message notification→ Settings →MORE →Set default account Setting up email accountsReading emails CameraBasic shooting Sending emailsTaking photos or recording videos Launching Camera quickly Launching Camera on the locked screenTracking AF HDR High Dynamic RangeLocking the focus and exposure Pro mode Auto modeSeparating the exposure area and the focus area Saving the current setting as a custom settingSelective focus Panorama Video collage Live Broadcast Before you startStarting your broadcast Tap to start broadcasting Watching a live broadcastEditing slow motion sections Slow motionFast motion Editing fast motion sections Viewing virtual shot photos Virtual shotSelfie Tap Mode →SelfieTap Mode →Wide selfie Wide selfieApplying beauty effects Applications Tap Mode →Interval shot Interval shotDownloading modes Quick settings Camera settingsCamera settings 100 Viewing images or videos GalleryDeleting multiple images and videos Deleting images or videosSharing images or videos Deleting an image or a videoSmart Manager Using the quick optimisation featureDevice security Using the Smart managerBattery StorageCreating notes Using the S Note widget106 Changing the pen settings Using the line eraserTap Eraser Editing handwritten notes Tap →MORE →Insert →Photo note Creating Photo notes110 Editing sections Deleting notesDownloading additional S Note features PlannerCreating events Enter event details Creating tasksHealth Syncing events and tasks with your accountsStarting S Health Using S Health Additional information Setting a wake-up command Using S VoiceVoice Tips for better voice recognition Setting the languageSideSync Connecting to computers or tablets Connecting to a computerConnecting to a tablet via Wi-Fi Direct Connecting devices automatically Using the dashboard Continuing media playbackSharing a webpage Sharing your smartphone’s hotspot Using the virtual screen124 Switching between screens Sharing files and clipboardCopying files to the computer Sharing clipboard Copying files to your smartphoneSharing the computer’s keyboard and mouse UHQ Upscaler MusicChange screen ratio VideoAdding content to Scrapbook Viewing contentScrapbook Recording voice memos Voice RecorderPlaying selected voice memos Changing the recording modeSamsung Gear My FilesDeleting alarms AlarmSetting alarms Stopping alarmsCreating clocks TimerWorld clock StopwatchGmail CalculatorGoogle apps ChromeDrive Google SettingsPlay Music Play Movies & TVWi-Fi Connecting to a Wi-Fi networkIntroduction Tap Connect Wi-Fi DirectTap Wi-Fi Direct Sending and receiving dataEnding the device connection BluetoothSending and receiving data Pairing with other Bluetooth devicesTap Unpair Flight modeUnpairing Bluetooth devices Mobile hotspot and tetheringData usage Using the mobile hotspotLimiting data usage SIM card manager dual SIM modelsUsing the NFC feature Mobile networksNFC and payment Making payments with the NFC feature Sending data Tap Android Beam and tap the switch to activate itAdding printer plug-ins More connection settingsOptions PrintingEnding the MirrorLink connection Printing contentConnecting your device to a vehicle via MirrorLink MirrorLinkDownload booster Sounds and notificationsDisplay Pen Applications Motions and gesturesWallpaper ThemesLock screen and security Fingerprint recognition Registering fingerprints For better fingerprint recognitionChanging the backup password Tap Change backup passwordDeleting fingerprints Verifying the Samsung account password Using fingerprints to sign in to accountsTick Sign in using your fingerprints and tap Remember Privacy and safety Private modeActivating private mode Hiding content Viewing hidden contentTap More →Remove from Private Automatically deactivating private mode Send SOS messagesAdding primary contacts Managing shortcuts Easy modeAccessibility Switching to easy modeRemoving accounts AccountsAdding accounts Registering Samsung accountsLanguage and input Backup and resetStorage Date and time AccessoriesAbout device Using the Home key to open accessibility menus About AccessibilityOne finger gestures Voice Assistant Voice feedbackActivating or deactivating Voice Assistant Controlling the screen with finger gesturesThree finger gestures Two finger gesturesUsing the contextual menu Configuring settings for Voice AssistantAdding and managing image labels Reading passwords aloud Using the device with the screen turned offEntering text using the keyboard Setting text-to-speech featuresMagnifying the screen VisionWriting voice memos to voice labels Changing the font sizeUsing a magnifier Converting the screen to greyscale modeReversing the display colours Colour adjustment HearingSound detectors Turning off all sounds Setting flash notificationCaption settings Adjusting the sound balanceAuto haptic Universal switchDexterity and interaction Mono audioDisplaying the assistive shortcut icon Assistant menuTurning on the screen with the air gesture feature Setting tap and hold delay optionsInteraction control Notification reminder Direction lockUsing single tap mode Managing accessibility settingsAnswering or ending calls Your device displays network or service error messages TroubleshootingTouchscreen responds slowly or improperly Sound echoes during a call Error messages appear when launching the camera Another Bluetooth device is not 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CG-N920FZWXVTC, SM-N920CZKAKSA, SM-N920CZDAILO, SM-N920CZDAKSA, SM-N920CEDEKSA specifications

The Samsung SM-N920CZWAXXV, also known as the Galaxy Note 5, and the CG-N920FZWXVTC variant are notable devices in the Samsung Galaxy Note lineup, released in 2015. These smartphones are especially recognized for their blend of powerful hardware and innovative features aimed at productivity, making them popular among professionals and tech enthusiasts.

One of the standout features of the Galaxy Note 5 is its expansive 5.7-inch Super AMOLED display, which offers a stunning resolution of 1440 x 2560 pixels. This display not only delivers vibrant colors and deep contrasts, but its high pixel density also ensures that texts and images remain sharp and clear. The screen is further protected by Corning Gorilla Glass 4, enhancing its durability against scratches and drops.

Under the hood, the Galaxy Note 5 is powered by the Exynos 7420 processor, which was one of the first 14nm mobile SoCs, enabling improved performance and energy efficiency. Coupled with either 3GB or 4GB of RAM, this device handles multitasking with ease, allowing users to run multiple applications simultaneously without experiencing lag. The internal storage options, ranging from 32GB to 128GB, provide ample space for apps, media, and documents.

The device's most distinctive characteristic is the S Pen stylus, which offers a premium mobile note-taking experience. The S Pen features advanced pressure sensitivity and a more responsive design that allows users to write, sketch, and annotate with precision. The Note 5 introduced new features such as screen-off memo, which enables quick note-taking even when the screen is locked, enhancing productivity on-the-go.

In terms of camera capabilities, the Galaxy Note 5 houses a 16-megapixel rear camera with optical image stabilization and an f/1.9 aperture, enabling great photography in various lighting conditions. The front-facing camera features a 5-megapixel sensor, perfect for selfies and video calls.

Connectivity options include NFC, Bluetooth 4.2, and a USB Type-C port, marking a shift towards modern standards. With a 3000mAh battery, the device supports fast charging, allowing users to quickly recharge their smartphones.

The Samsung SM-N920CZWAXXV and CG-N920FZWXVTC are exemplary devices that highlight Samsung's commitment to innovation, catering to users who value performance, versatility, and productivity in a smartphone.
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