Samsung SM-P585YZWAXXV, SM-P585NZKAKSA, SM-P585NZWAKSA, SM-P585YZKAXXV Appendix, Troubleshooting

Page 126

Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

126

Page 125 Page 127
Image 126
Page 125 Page 127
Contents English /2017. Rev.1.0 Table of Contents Settings TroubleshootingBasics Read me firstDo the following when the device heats up Device overheating situations and solutionsWhen the device heats up while charging the battery Instructional iconsWhen the device heats up during use Device limitations when the device overheats Precautions for operating environmentKeep the device updated with the latest software Package contents Device layout DeviceKeys Pen nib PenName Functions Pen buttonDetaching the S Pen Replacing the S Pen nib Battery Charging the batteryReducing the battery consumption Viewing the remaining charging timeBattery charging tips and precautions Power saving modeSIM or Usim card nano-SIM card Installing the SIM or Usim cardMaximum power saving mode ModeRemoving the SIM or Usim card Installing a memory card Memory card microSD cardRemoving the memory card Formatting the memory cardTurning the device on and off Restarting the deviceControlling the touchscreen TappingTapping and holding DraggingDouble-tapping Swiping Spreading and pinchingHome screen Home screenHome screen options Adding itemsMoving items Removing items Creating foldersUsing quick options Apps screenManaging panels Rearranging items Searching for itemsIndicator icons Icon MeaningLock screen Using the notification panel Notification panelSetting search categories Using quick setting buttonsSearching for content or nearby devices FinderEntering text Keyboard layoutChanging the input language Switch to handwriting mode Additional keyboard functionsCopying and pasting Capture a screenshot while using the deviceScreen capture Capturing screenshotsOpening apps Smart captureClosing an app Pen features Air commandView all notes Launch Samsung Notes and view all notes Smart select Air command iconCommand panel and tap Smart select Want to selectWrite Screen writeCapture screenshots to write or draw on them Write a memo on the screenshotThis feature does not support some languages TranslateHover the S Pen over a word to translate it Add shortcuts Air viewPreviewing information Using Air Button Pen SelectDirect pen input Screen off memo Multi window IntroductionSplit screen view Tap to open the list of recently used appsUsing additional options Adjusting the window sizeSharing text or images between windows Minimising the split screen viewMaximising a window Registering a new Samsung account Samsung accountRegistering your Samsung account Registering an existing Samsung accountTransferring data from your previous device Transferring data via Smart SwitchTap →Settings →Remove account →REMOVE Account →OK Removing your Samsung accountTransferring data from a mobile device Transferring backup data from a computer On the computer, launch Smart SwitchTransferring data via Samsung Cloud Device and data management Connecting the device to a computer for data transferDevice can be updated to the latest software Updating the deviceUpdating with Smart Switch Using a Samsung accountBacking up and restoring data Performing a data reset Using a Google account→ Reset →DELETE ALL. The device automatically restarts Tap Quick Connect Connecting to other devicesConnecting to a TV Search tablet and scan for nearby devices Tap Quick ConnectStreaming content on the registered TV Sharing features Galaxy Apps Installing or uninstalling appsInstalling apps Play StoreManaging apps Uninstalling or disabling appsSetting app permissions Enabling appsPhone Making callsMake or answer voice and video calls Making calls from call logs or contacts list Using speed dialMaking calls from the locked screen Making an international callAnswering a call Receiving callsBlocking phone numbers Rejecting a callOptions during calls During a voice callDuring a video call Creating a new contact ContactsAdding contacts Create new contacts or manage contacts on the deviceAdding a phone number to Contacts from the keypad Adding a phone number to Contacts from the calls listImporting contacts Searching for contacts Sharing contactsSyncing contacts with your web accounts Deleting contacts MessagesMerging duplicate contacts Sending messagesViewing messages Enter a messageTap Send to send the message Tap →Settings →Block messages →Block numbers Setting the message notificationSetting a message reminder Blocking unwanted messagesInternet Browsing webpagesChanging security settings Using secret modeActivating secret mode Deactivating secret modeSending emails CameraLaunching Camera Reading emailsUsing swipe gestures Viewing shooting modesBasic shooting Taking photos or recording videosAuto mode Locking the focus and exposureCustomising shooting modes Pro mode PanoramaContinuous shot HDR Rich tone SelfieBeauty face Camera settingsNight SportsCamera settings Rear CameraViewing images GalleryViewing images and videos On the Apps screen, tap Gallery →PICTURES Select an imageTo hide or show the menus, tap the screen Viewing albumsViewing videos On the Apps screen, tap Gallery →ALBUMS and select an albumCreating stories Viewing storiesSyncing images and videos with Samsung Cloud Deleting storiesSharing images or videos Samsung NotesDeleting images or videos Creating notesComposing notes in handwriting mode When you are finished composing the note, tap SaveChanging the pen settings Using the line eraserEditing handwritten notes Painting with brushes Inserting images into a noteInserting voice recordings into a note Pinning a note to the Home screen Deleting notesTap CalendarCreating events Enter event detailsSyncing events and tasks with your accounts My FilesCreating tasks Tap View →TasksClock Calculator Perform simple or complex calculationsPEN.UP Posting your artwork Posting artwork from other appsTap Post Viewing artwork Kids Mode Google apps Hangouts YouTubePhotos GoogleIntroduction Wi-FiConnecting to a Wi-Fi network ConnectionsWi-Fi Direct Tap Wi-Fi DirectTap Connect Bluetooth Pairing with other Bluetooth devicesOn the Settings screen, tap Connections →Wi-Fi Sending and receiving data Unpairing Bluetooth devicesTablet visibility Tap next to the device name to unpairLimiting data usage Flight modeData usage Tap Data limit, enter the limit, and then tap SETUsing the mobile hotspot Mobile hotspot and tetheringVPN Set up and connect to virtual private networks VPNs More connection settingsCustomise settings to control other features Mobile networksPrinting content PrintingThis feature may not be supported by some devices Download boosterSounds and vibration Notifications DisplayOptions Advanced features WallpaperDevice maintenance Using the quick optimisation feature BatteryMemory AppsStorage Device securityLock screen and security Hiding content Private modeActivating private mode Viewing hidden contentAutomatically deactivating private mode Tap →Remove from PrivateCloud and accounts Samsung CloudManage cloud storage Adding accounts AccountsUsers Removing accountsAdding users Switching usersTap Add user or profile →OK →SET UP NOW Managing usersBackup and restore Change the settings for managing settings and dataGoogle Accessibility Software update General managementAbout tablet Troubleshooting AppendixResetting the device Forcing restartYour battery is low. Charge the battery Calls are not connectedBattery depletes faster than when first purchased Charge the batteryPhoto quality is poorer than the preview Your device cannot find your current location Copyright Trademarks
Related manuals
Manual 803 pages 3.72 Kb Manual 132 pages 40.92 Kb Manual 132 pages 25.55 Kb Manual 124 pages 19.02 Kb Manual 124 pages 19.89 Kb Manual 124 pages 57.02 Kb Manual 132 pages 49.27 Kb Manual 132 pages 49.65 Kb Manual 124 pages 22.26 Kb Manual 124 pages 33.1 Kb

SM-P585NZWAKSA, SM-P585YZKAXXV, SM-P585YZWAXXV, SM-P585NZKAKSA specifications

The Samsung SM-P585NZKAKSA and SM-P585NZWAKSA are part of the Galaxy Tab A series, offering an impressive blend of performance, entertainment, and productivity features. These tablets are designed to cater to a wide range of users, from casual consumers to professionals needing reliable technology on the go.

One of the standout features of these models is their large, vibrant display. With a 10.1-inch screen, the tablets boast a resolution of 1920x1200 pixels, ensuring sharp and clear visuals for streaming videos, reading eBooks, or browsing the web. The display incorporates Samsung's advanced technologies, providing excellent color reproduction and viewing angles, making it ideal for sharing content with others.

Under the hood, both models are powered by an efficient octa-core processor, which enhances multitasking capabilities and improves overall performance. This allows users to run multiple applications simultaneously without experiencing lag or sluggishness. Coupled with generous RAM, they ensure smooth operation whether you're playing games, working on documents, or using productivity apps.

Battery life is a crucial aspect of any tablet, and the Samsung SM-P585NZKAKSA and SM-P585NZWAKSA do not disappoint. With a powerful battery capacity, users can enjoy hours of uninterrupted usage, whether for entertainment or work. This feature is especially advantageous for those who travel frequently or need a dependable device for daily tasks.

In terms of storage, both models offer ample space, accommodating a variety of apps, media files, and documents. Additionally, the option to expand storage via microSD cards allows users to tailor their device according to personal needs, ensuring that storage constraints are a thing of the past.

These tablets also come equipped with Samsung's proprietary software features, such as Samsung DeX, which enables a desktop-like experience when connected to a larger display. This feature is particularly beneficial for professionals seeking to maximize productivity. Furthermore, the devices are integrated with Samsung’s ecosystem, allowing seamless connectivity with other Samsung products.

On the multimedia front, the tablets include high-quality speakers that deliver an immersive audio experience, whether for watching movies, playing games, or joining video calls. The inclusion of a front and rear camera allows users to capture memorable moments or hold video conferences efficiently.

In conclusion, the Samsung SM-P585NZKAKSA and SM-P585NZWAKSA represent a well-rounded option in the tablet market, emphasizing performance, display quality, and user versatility. Whether for leisure or productivity, these devices are equipped to meet the demands of modern users.
Top Page Image Contents