Samsung SM-T815NZWEKSA, SM-T815NZDEKSA, SM-T815NZKEKSA manual Appendix, Troubleshooting

Page 101

Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Contents SM-T815 SM-T815Y Table of Contents Appendix Read me first BasicsPackage contents Device layout Keys Charging the battery BatteryViewing the remaining charging time Battery charging tips and precautionsReducing the battery consumption Ultra power saving mode Power saving modeSIM or Usim card Installing the SIM or Usim cardRemoving the SIM or Usim card Memory card Installing a memory cardRemoving the memory card Formatting the memory card Turning the device on and offTouchscreen Dragging TappingTapping and holding Spreading and pinching Double-tappingSwiping Home screen Home screenHome screen options Moving and removing an item Flipboard BriefingAdding items Managing panels Creating foldersMoving items Apps screenIcon Meaning Indicator iconsPattern Lock screenPassword Using the notification panelNotification panel FingerprintsSearching for content on the device Using quick setting buttonsSetting search categories FinderRe-searching for devices Connecting to other devicesQuick Connect Screen Mirroring Sharing contentKeyboard layout Entering textAdditional keyboard functions Changing the input languageCopying and pasting Opening apps Screen captureDictionary Closing an appIntroduction Multi windowTap to open the list of recently used apps Split screen viewUsing additional options Pop-up view Adjusting the window sizeLaunching the pop-up view from the split screen view Moving pop-up windowsTransferring data from your previous device Device and data managementTransferring data from a mobile device Transferring data from a computerDevice MTP Using the device as a removable disk for data transferUpdating over the air Updating with Smart SwitchUpdating the device Using a Samsung account Performing a data resetUsing a Google account Backing up and restoring dataRegistering a TV Connecting to a TVSharing screen Mirroring your device’s screen to a TVTap TV to mobile device Using the Briefing on TV featureMirroring a TV screen to your device Installing apps Installing or uninstalling appsGalaxy Apps Play StoreMy Files Uninstalling or disabling appsManaging apps Enabling appsMaking calls from the locked screen PhoneMaking calls Receiving calls During a video call Options during callsDuring a voice call Adding contacts ContactsCreating contacts manually Importing contactsSending messages MessagesSearching for contacts Add recipients and enter a message Viewing messagesInternet → Settings →SET Default Account Setting up email accountsSending emails Reading emailsBasic shooting CameraTaking photos or recording videos Camera etiquetteLaunching Camera on the locked screen Locking the focus and exposure Auto modePro mode Virtual shot PanoramaViewing virtual shot photos HDR Rich toneShot & more Selfie Tap Mode →SelfieDual Camera Downloading modes Tap Mode →Interval shotInterval shot Camera settings Camera settingsQuick settings Viewing images or videos GalleryDeleting an image or a video Deleting images or videosDeleting multiple images and videos Tap DeleteSmart Manager Using the quick optimisation featureUsing the Smart manager Planner BatteryCreating events StorageSyncing events and tasks with your accounts Creating tasksSideSync Connecting your tablet and smartphoneConnecting your tablet and computer Using the virtual screen Sharing the computer’s keyboard and mouse Switching between screensSharing files and clipboard Applications Music Video Clock MemoComposing memos Searching for memosStopping alarms Setting alarmsDeleting alarms Creating clocksStopwatch CalculatorGoogle apps Photos Google SettingsHangouts GoogleIntroduction Wi-FiConnecting to a Wi-Fi network Tap Wi-Fi Direct Wi-Fi DirectSending and receiving data Tap ConnectEnding the device connection BluetoothSending and receiving data Pairing with other Bluetooth devicesUnpairing Bluetooth devices Flight modeMobile hotspot and tethering Tap UnpairLimiting data usage Using the mobile hotspotData usage Options More connection settingsMobile networks Adding printer plug-ins Printing contentPrinting Download booster Sounds and notificationsMotions and gestures DisplayLock screen and security ApplicationsWallpaper For better fingerprint recognition Fingerprint recognitionRegistering fingerprints Verifying the Samsung account password Changing the backup passwordTap Change backup password Deleting fingerprintsPrivacy Using fingerprints to sign in to accountsTick Sign in using your fingerprints and tap Remember Hiding content Private modeActivating private mode Tap More →Remove from Private Viewing hidden contentAutomatically deactivating private mode Accessibility Adding accounts AccountsRegistering Samsung accounts Removing accountsLanguage and input Backup and resetStorage AccessoriesAbout device Date and timeAppendix TroubleshootingTouchscreen responds slowly or improperly Sound echoes during a call Error messages appear when launching the camera Another Bluetooth device is not located Remove the SIM card and memory card trays from the device Removing the batteryTrademarks Copyright
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SM-T815NZKEKSA, SM-T815NZWEKSA, SM-T815NZDEKSA specifications

The Samsung SM-T815NZDEKSA, SM-T815NZWEKSA, and SM-T815NZKEKSA represent a series of high-end tablets that embody the technological advancements and premium design Samsung is known for. These devices are part of the Galaxy Tab S series and offer a sophisticated user experience that caters to both productivity and entertainment needs.

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