Samsung SM-P585YZWAXXV, SM-P585NZKAKSA, SM-P585NZWAKSA, SM-P585YZKAXXV Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

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Contents SM-P585 SM-P585Y Table of Contents Appendix Basics Read me firstPackage contents Device layout DeviceKeys Pen nib PenName Functions TweezersDetaching the S Pen OptionsReplacing the S Pen nib Battery Charging the batteryReducing the battery consumption Viewing the remaining charging timeBattery charging tips and precautions Power saving modeInstalling the SIM or Usim card Ultra power saving modeSIM or Usim card nano-SIM card Removing the SIM or Usim card Installing a memory card Memory card microSD cardRemoving the memory card Turning the device on and offFormatting the memory card Touchscreen Restarting the deviceTapping Tapping and holdingDouble-tapping DraggingSwiping Home screen Home screenSpreading and pinching Home screen options Adding itemsRemoving items Moving itemsCreating folders Apps screen Managing panelsRearranging items Searching for itemsIndicator icons Icon MeaningLock screen Using the notification panel Notification panelUsing quick setting buttons Launch Quick connectFinder Entering textKeyboard layout Additional keyboard functions Capturing screenshots Screen captureCopying and pasting Capturing screenshots with the S PenSmart capture Opening appsClosing an app Pen features Air commandAir command icon Smart selectScreen write WriteTranslate Air view Add shortcutsPreviewing information Using Air Button Pen SelectDirect pen input Screen off memo Multi window IntroductionSplit screen view Tap to open the list of recently used appsUsing additional options Adjusting the window size Pop-up view Samsung accountMoving pop-up windows Registering a new Samsung account Registering your Samsung accountRemoving your Samsung account Registering an existing Samsung accountTransferring data from your previous device Transferring data from a mobile deviceTransferring backup data from a computer On the computer, launch Smart SwitchUpdating the device Connecting the device to a computer for data transferDevice and data management Updating over the airUsing a Samsung account Updating with Smart SwitchBacking up and restoring data Using a Google account Performing a data resetQuick connect Sharing content Connecting to other devicesTap Scan for nearby devices Connecting to a TV Sharing features Streaming content on the registered TVGalaxy Apps Installing or uninstalling appsInstalling apps Play StoreManaging apps Uninstalling or disabling appsSetting app permissions Enabling appsPhone Making callsReceiving calls Missed calls Blocking phone numbersOptions during calls During a voice callDuring a video call ContactsAdding contacts Creating contacts manuallyImporting contacts Searching for contactsSharing contacts Tap More →ShareMessages Sending messagesViewing messages Tap More →Settings →Block messages Tap Block listBlocking unwanted messages Internet Setting the message notificationSetting a message reminder Browsing webpagesChanging security settings Using secret modeActivating secret mode Deactivating secret modeSending emails Setting up email accounts→ Settings →MORE→Set default account Reading emailsTaking photos or recording videos CameraBasic shooting Camera etiquetteLaunching Camera on the locked screen Pro mode Auto modeCustomising shooting modes Continuous shot PanoramaHDR Rich tone Beauty face SelfieNight SportsQuick settings Camera settingsCamera settings Gallery Viewing imagesViewing videos Deleting an image or a video Deleting images or videosSharing images or videos Deleting multiple images and videosSamsung Notes Creating notesComposing notes in handwriting mode Changing the pen settingsUsing the line eraser Editing handwritten notesApplications Inserting images into a note Painting with brushesInserting voice recordings into a note Pinning a note to the Home screen Deleting notesPEN.UP Posting your artwork Posting artwork from other appsViewing artwork PlannerCreating events Creating tasks Enter event detailsClock My FilesSyncing events and tasks with your accounts Deleting alarms Setting alarmsStopping alarms Creating clocksCalculator StopwatchKids Mode Google apps Hangouts PhotosGoogle Connecting to a Wi-Fi network Wi-FiIntroduction Sending and receiving data Wi-Fi DirectTap Wi-Fi Direct Tap ConnectBluetooth Ending the device connectionPairing with other Bluetooth devices Sending and receiving dataMobile hotspot and tethering Flight modeUnpairing Bluetooth devices Tap UnpairUsing the mobile hotspot Data usageOptions More connection settingsMobile networks Limiting data usagePrinting Adding printer plug-insPrinting content Download boosterUsing the quick optimisation feature Smart ManagerStorage BatteryManaging the battery Device securityApplications Sounds and vibrationsNotifications Do not disturbDisplay PenAdvanced features UsersManaging users Switching usersAdding users Tap Add user →OKWallpaper Lock screen and securityPrivacy Hiding content Private modeActivating private mode Viewing hidden contentAutomatically deactivating private mode AccessibilityTap More →Remove from Private Accounts Adding accountsRegistering Samsung accounts Backup and resetGoogle Removing accountsLanguage and input Accessories StorageDate and time About deviceTroubleshooting AppendixResetting the device Forcing restartSound echoes during a call Battery depletes faster than when first purchased Error messages appear when opening multimedia files Your device cannot find your current location Copyright Trademarks
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SM-P585NZWAKSA, SM-P585YZKAXXV, SM-P585YZWAXXV, SM-P585NZKAKSA specifications

The Samsung SM-P585NZKAKSA and SM-P585NZWAKSA are part of the Galaxy Tab A series, offering an impressive blend of performance, entertainment, and productivity features. These tablets are designed to cater to a wide range of users, from casual consumers to professionals needing reliable technology on the go.

One of the standout features of these models is their large, vibrant display. With a 10.1-inch screen, the tablets boast a resolution of 1920x1200 pixels, ensuring sharp and clear visuals for streaming videos, reading eBooks, or browsing the web. The display incorporates Samsung's advanced technologies, providing excellent color reproduction and viewing angles, making it ideal for sharing content with others.

Under the hood, both models are powered by an efficient octa-core processor, which enhances multitasking capabilities and improves overall performance. This allows users to run multiple applications simultaneously without experiencing lag or sluggishness. Coupled with generous RAM, they ensure smooth operation whether you're playing games, working on documents, or using productivity apps.

Battery life is a crucial aspect of any tablet, and the Samsung SM-P585NZKAKSA and SM-P585NZWAKSA do not disappoint. With a powerful battery capacity, users can enjoy hours of uninterrupted usage, whether for entertainment or work. This feature is especially advantageous for those who travel frequently or need a dependable device for daily tasks.

In terms of storage, both models offer ample space, accommodating a variety of apps, media files, and documents. Additionally, the option to expand storage via microSD cards allows users to tailor their device according to personal needs, ensuring that storage constraints are a thing of the past.

These tablets also come equipped with Samsung's proprietary software features, such as Samsung DeX, which enables a desktop-like experience when connected to a larger display. This feature is particularly beneficial for professionals seeking to maximize productivity. Furthermore, the devices are integrated with Samsung’s ecosystem, allowing seamless connectivity with other Samsung products.

On the multimedia front, the tablets include high-quality speakers that deliver an immersive audio experience, whether for watching movies, playing games, or joining video calls. The inclusion of a front and rear camera allows users to capture memorable moments or hold video conferences efficiently.

In conclusion, the Samsung SM-P585NZKAKSA and SM-P585NZWAKSA represent a well-rounded option in the tablet market, emphasizing performance, display quality, and user versatility. Whether for leisure or productivity, these devices are equipped to meet the demands of modern users.
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