Samsung UA46C5000QRXUM On, refer to The remote control does not work below, There is no signal

Page 44

Other Information

Issues

Solutions and Explanations

No Picture, No Video

The TV won’t turn on.

 

• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

 

 

• Make sure the wall outlet is working.

 

 

• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns

 

 

on, refer to “The remote control does not work” below.

 

 

 

The TV turns off automatically.

 

• Ensure the Sleep Timer is set to Off in the Setup menu (p. 16).

 

 

• If your PC is connected to the TV, check your PC power settings.

 

 

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

 

 

• When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if

 

 

there is no signal.

 

 

 

There is no picture/Video.

 

• Check cable connections (remove and reconnect all cables connected to the TV and external

 

 

devices).

 

 

• Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the

 

 

connections to the TV input. For example, if an external device’s output is HDMI, it should be

 

 

connected to an HDMI input on the TV.

 

 

• Make sure your connected devices are powered on.

 

 

• Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote.

 

 

 

RF(Cable/Antenna) Connection

 

 

 

 

The TV is not receiving all channels.

 

• Make sure the Antenna cable is connected securely.

 

 

• Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU -

 

 

Setup - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 7).

 

 

• Verify the Antenna is positioned correctly.

 

 

 

The picture is distorted: macro block error

 

• Compression of video contents may cause picture distortion, especially with fast moving pictures

small block, dots, pixelization

 

such as sports and action movies.

 

 

• A low signal can cause picture distortion. This is not a TV issue.

 

 

 

PC Connection

 

 

 

A “Mode Not Supported” message

 

• Set your PC’s output resolution and frequency so they match the resolutions supported by the TV

appears.

 

(p. 19).

 

 

 

“PC” is always shown on the source list,

 

• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.

even if a PC is not connected.

 

 

 

 

 

The video is OK but there is no audio.

 

• If you are using a HDMI connection, check the audio output setting on your PC.

 

 

 

Network Connection (Depending on Models)

 

 

 

 

The wireless network connection failed.

 

• Samsung Wireless USB dongle is required to use a wireless network.

 

 

• Make sure the Network Connection is set to Wireless (p. 22).

 

 

• Make sure the TV is be connected to a wireless IP sharer (router).

 

 

 

Others

 

 

 

 

The remote control does not work.

 

• Replace the remote control batteries with the poles (+/–) in the right direction.

 

 

• Clean the sensor’s transmission window on the remote.

 

 

• Try pointing the remote directly at the TV from 5~6 feet away.

 

 

 

The cable/set top box remote control

 

• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user

doesn’t turn the TV on or off, or adjust the

 

manual for the SAMSUNG TV code.

volume.

 

 

 

 

 

A “Mode Not Supported” message

 

• Check the supported resolution of the TV, and adjust the external device’s output resolution

appears.

 

accordingly. Refer to the resolution settings on page 19 of this manual.

 

 

 

There is a plastic smell from the TV.

 

• This smell is normal and will dissipate over time.

 

 

 

The TV is tilted to the side.

 

• Remove the base stand from the TV and reassemble it.

 

 

 

There are difficulties assembling the stand

 

• Make sure the TV is placed on a flat surface. It is necessary to use magnetized screw driver if you

base.

 

cannot remove the screws from the TV.

 

 

 

44 English

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Contents Contact Samsung Worldwide BN68-02838A-01Securing the Installation Space Installation with a standInstallation with a wall-mount Still image warningContents Yy AV Gender2EA Yy Component Sound in Gender AccessoriesYy Holder-Wire 3EA Yy Power Cord Clamp Buttons on the remote control Remote control sensor Speakers Power IndicatorViewing the Control Panel Product colour and shape may vary depending on the modelViewing the Remote Control Connecting to an Antenna VCR Component Composite AV Coaxial RF Connecting to an Audio DeviceConnections English How to Navigate Menus Source ListEdit Name Changing the Input SourceChannel Manager My ChannelsArea Auto StoreManual Store ScheduledChannel List Fine TuneMode Eco SolutionAdvanced Settings Picture Options Picture Reset OK / CancelPicture Options Auto Adjustment t Auto Volume Off / Normal / NightScreen EqualizerSound Reset OK / Cancel Speaker Select External Speaker / TV SpeakerSpdif Output TimeNetwork Network Type / Network Setup / Network Test SecurityMenu Language GeneralSoftware Upgrade Self DiagnosisHD Connection Guide Contact SamsungConnecting to a PC Using an HDMI/DVI Cable / a D-sub CableMode +/+Connecting to a Wired Network Network ConnectionModem Port on the Wall Modem Cable LAN CableNetwork Setup Auto Network Setup ManualNetwork Setup Network Type Wired Network Setup Network TestConnecting to a Wireless Network Wireless IP sharerLAN Port on WallNetwork Setup PBC WPS Connect via an extension cableNetwork Setup Ad-Hoc Security Key Entered ~9 NumberAdvanced Features English Connecting a USB Device Connecting to the PC through networkMedia Play Your PCPage But you cannot play the Game itself VideosScreen Display Yy H.263 is not supported Advanced Features English Yy Supported Video FormatsMusic PhotosSection using the Green button Playing the Multiple FilesMedia Play Additional Function Regardless of yearSettings File name as the video file AudioTV Rear Panel Optical Cable Hdmi Cable Anynet+Home Theatre Anynet+ Device Recording Setting Up Anynet+Switching between Anynet+ Devices Troubleshooting for Anynet+ Listening through a ReceiverSetup Setting Up AllShareMessage / Media / ScreenShare About AllShareMy Mobile Analogue Channel Teletext Feature Assembling the Cables Installing the Wall Mount Blanking BracketAnti-theft Kensington Lock To Avoid the TV from Falling Securing the TV to the wallOther Information English TroubleshootingIssues Solutions and Explanations On, refer to The remote control does not work below There is no signalMake sure your connected devices are powered on Make sure the Network Connection is set to Wireless pSetup → ENTEREp Degree connectorsCheck and change the signal/source Every time the TV is turned offSpecifications Licence Connecting to an Audio Device IndexChange PIN Video Formats Wall Mount Warm White Balance English
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