Samsung UA78KS9800RXUM What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

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The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status).

Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

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Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Contents Series Risk of Electric Shock do not Open Whats in the Box? About the Samsung Smart Remote Voice Interaction version Turns the TV on and offPairing the TV to the Samsung Smart Remote Using the TV Controller 78 inchesInstalling batteries into the Samsung Smart Remote Network Connection Wireless Using the TV Controller 88 inchesConnecting to a Network Network Connection WiredMobile Network Supported Telecom and Model NameUsing the buttons in the e-Manual Initial SetupE-Manual Remote control does not work Troubleshooting and MaintenanceTroubleshooting TV won’t turn onIntermittent Wi-Fi What is Remote Support?TV settings are lost after 5 minutes Video App problems Youtube etcStill image warning Eco Sensor and screen brightnessCaring for the TV Vesa wall mount kit notes and specifications TV InstallationMounting the TV on a wall Providing proper ventilation for your TV Attaching the TV to the Stand Safety Precaution Securing the TV to the wallPreventing the TV from falling Specifications Specifications and Other InformationDecreasing power consumption Recommendation Jordan Only LicencesFor India only This page is intentionally Left blank Country Customer Care Centre Web Site
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Manual 16 pages 30.6 Kb

UA78KS9800RXUM, UA88KS9800RXUM specifications

The Samsung UA88KS9800RXUM and UA78KS9800RXUM are premium curved UHD TV models that have been designed to offer an immersive viewing experience along with cutting-edge technology. Both models belong to Samsung's flagship line, showcasing the company’s commitment to innovation and high-quality display solutions.

One of the standout features of the UA88KS9800RXUM and UA78KS9800RXUM is their Ultra HD resolution, providing four times the number of pixels found in Full HD. This results in incredibly detailed images with stunning clarity. The 88-inch and 78-inch screen sizes not only enhance this feature but also make them ideal for larger living spaces, ensuring that every corner of the room can be filled with vibrant visuals.

These models utilize Samsung's Quantum Dot technology, which enables them to display a wider color gamut and achieve exceptional color accuracy. The resulting picture quality is vivid and lifelike, making it perfect for watching movies, sports, or playing video games. Additionally, with Peak Illuminator technology, these TVs intelligently adjust backlight levels, enhancing contrast and detail in darker scenes while keeping bright areas brilliantly illuminated.

Another essential characteristic is the curved design that creates a more immersive viewing angle. This design wraps the display around the viewer, allowing for a wider field of view. Coupled with Samsung's Supreme UHD Dimming, the TVs adjust brightness, contrast, and color for a more dramatic and enhanced picture quality.

The Smart TV features of both models are powered by Samsung's Tizen operating system, providing a user-friendly interface with access to a variety of streaming services, apps, and web browsing capabilities. Voice control and Samsung SmartThings compatibility further enhance the user experience, making it easier to connect devices and manage home automation systems.

In terms of audio, both models are equipped with powerful speakers that deliver clear sound alongside the stunning visuals, thus providing a complete entertainment experience. Additionally, they support Dolby Digital Plus for an immersive audio effect.

In summary, the Samsung UA88KS9800RXUM and UA78KS9800RXUM are flagship UHD TVs that combine advanced display technologies, exceptional color accuracy, smart features, and a captivating design to redefine home entertainment. Whether for leisurely viewing, gaming, or content creation, these models represent the pinnacle of flat-screen television technology.