Samsung UA43MU7000RXUM, UA65MU7000RXUM manual Troubleshooting and Maintenance, TV won’t turn on

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06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

English

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Contents Series 6 Embedded in the product Learning the e-Manuals assistance functionsEnglish Risk of Electric SHOCK. do not OpenPage Contents Whats in the Box? Mounting the TV on a wall TV InstallationQuantity Providing proper ventilation for your TVAttaching the TV to the Stand Preventing the TV from falling REC Remote ControlInstalling batteries into the remote control Using the TV Controller Initial SetupConnecting to a Network Network Connection WirelessNetwork Connection Wired Troubleshooting and Maintenance TroubleshootingTV won’t turn on Wireless router Remote control does not workTV settings are lost after 5 minutes Intermittent Wi-FiHow does Remote Support work? What is Remote Support?Video App problems Youtube etc Eco Sensor and screen brightnessCaring for the TV Still image warningSpecifications Specifications and Other Information38.8 kg Decreasing power consumptionEnvironmental Considerations UA75MU6100 / UA75MU7000Recommendation Jordan Only LicencesContact Samsung World Wide ملاعلا لوح جنوسماسب لاصتلاا صيخارتلا طقف ندرلأا تايصوتةيبرعلا ةقاطلا كلاهتسا ليلقت ةيئيبلا تارابتعلااتافصاوملا ىرخأ تامولعمو تافصاوملا0نويزفلتلاب ةيانعلا ةتباثلا روصلا لوح ريذحت؟دعبُنع معدلا ةمدخ لمعت فيك ؟دعبُنع معدلاب دوصقملا امةشاشلا عوطسو Eco رعشتسم هريغو Youtube ويديفلا تاقيبطت يف لكاشمWi-Fi لاصتا يف رركتم عاطقنا لمعي لا دعبُنع يكذلا مكحتلا زاهجقئاقد 5 دعب نويزفلتلا تادادعإ نادقف متي توصلا رابتخا ءدب وأ ةروصلا رابتخا ءدب يتاذلا اهحلاصإو ءاطخلأا فاشكتساو ةنايصلا0اهحلاصإو ءاطخلأا فاشكتسا لمعي لا نويزفلتلاةكبشب لاصتلاا0 ايكلسلا ةكبشلا لاصتاايكلس ةكبشلا لاصتا نويزفلتلا يف مكحتلا ةدحو رز مادختسا يئدبملا دادعلإا0دعبُنع مكحتلا زاهج يف تايراطبلا بيكرت Exit و ‏RETURN ,‏INFO دعبُنع مكحتلا زاهج0نويزفلتلا طوقس بنجتُّ هطوقس عنمل طئاحلاب نويزفلتلا تيبثت ماكحإ ةملاسلا تاطايتحا لماحلا لىع نويزفلتلا بيكرتنويزفلتلل ةديج ةيوهت ريفوت رتميللملاب a * B‏ Vesaةصوبلاب طئاحلاب نويزفلتلا تيبثت نويزفلتلا بيكرت0ةوبعلا تايوتحم0 تايوتحملا Page هحتفت لا .ةيئابرهك ةمدصل ضرعتلا رطخ ةملاسلا لىع ظافحلل ةماه تاداشرإ !ريذحتمدختسملا ليلد ةءارق لبق ينورتكللإا ليلدلاب ةدعاسملا فئاظو لىع فرعتلاجتنملا عم مدختسملا ليلد
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