Issues
Solutions and Explanations
No Picture, No Video
| • Make sure the AC power cord is securely plugged in to the wall outlet and the TV. | |
The TV will not turn on. | • Make sure the wall outlet is working. | |
• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns | ||
| ||
| on, refer to “The remote control does not work” below. | |
|
| |
| • Ensure the Sleep Timer is set to Off in the Time menu. | |
The TV turns off automatically. | • Make sure the AC power cord is plugged in securely to the wall outlet and the TV. | |
• When watching TV from an aerial or cable connection, the TV will turn off after 10 ~ 15 minutes if there | ||
| ||
| is no signal. | |
|
| |
You can not play 3D videos in | • Take out the disk from player and put it again, or restart the BD player. | |
some of the BD players. | ||
| ||
|
| |
| • Check cable connections (remove and reconnect all cables connected to the TV and external devices). | |
| • Set your external device’s (Cable/Set top Box, DVD, | |
There is no picture/video. | connections to the TV input. For example, if an external device’s output is HDMI, it should be connected | |
to an HDMI input on the TV. | ||
| ||
| • Make sure your connected devices are powered on. | |
| • Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control. | |
|
| |
Aerial (Air/Cable) Connection |
|
| • Make sure the Aerial cable is connected securely. | |
The TV is not receiving all | • Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU - System - | |
channels. | Setup (Initial setup) and wait for all available channels to be stored. | |
| • Verify the Aerial is positioned correctly. | |
|
| |
The picture is distorted: macro | • Compression of video contents may cause picture distortion, especially on fast moving pictures such as | |
block error small block, dots, | sports and action movies. | |
pixelization | • A low signal can cause picture distortion. This is not a TV issue. | |
|
| |
PC Connection |
| |
|
| |
A “Mode Not Supported” | • Set your PC’s output resolution so it matches the resolutions supported by the TV. | |
message appears. | ||
| ||
|
| |
The video is OK but there is no | • If you are using a HDMI connection, check the audio output setting on your PC. | |
audio. | ||
| ||
|
| |
Others |
| |
|
| |
| • HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) | |
The picture will not display in full | contents. | |
• Black bars on the top and bottom will appear during movies that have aspect ratios different from your | ||
screen. | ||
TV. | ||
| ||
| • Adjust the picture size options on your external device or TV to full screen. | |
|
| |
The remote control does not | • Replace the remote control batteries with the poles | |
• Clean the sensor’s transmission window on the remote. | ||
work. | ||
• Try pointing the remote directly at the TV from 5~6 feet away. | ||
| ||
|
| |
The cable/set top box remote | • Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box | |
control doesn’t turn the TV on or | ||
off, or adjust the volume. | user manual for the SAMSUNG TV code. | |
| ||
|
| |
A “Mode Not Supported” | • Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly. | |
message appears. | ||
| ||
|
| |
There is a plastic smell from | • This smell is normal and will dissipate over time. | |
the TV. | ||
| ||
|
| |
TV is tilted to the right or left | • Remove the stand base from the TV and reassemble it. | |
side. | ||
| ||
|
| |
There are difficulties assembling | • Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please use | |
the stand base. | a magnetized screw driver. | |
|
| |
The Broadcasting menu is grey | • The Broadcasting menu is only available when the TV source is selected. | |
out (unavailable). |
|
English - 15