Samsung UA55KS9000KXXV What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

Page 10

The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status).

Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

Single story

 

 

 

 

Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

English - 10

Image 10
Contents Series Risk of Electric Shock do not Open Whats in the Box? 1EA 2EAAbout the Samsung Smart Remote Voice Interaction version Turns the TV on and offPairing the TV to the Samsung Smart Remote Using the TV ControllerInstalling batteries into the Samsung Smart Remote Network Connection Wireless Connecting to a NetworkNetwork Connection Wired Mobile Network Supported Telecom and Model NameUsing the buttons in the e-Manual Initial SetupE-Manual Remote control does not work Troubleshooting and MaintenanceTroubleshooting TV won’t turn onIntermittent Wi-Fi What is Remote Support?TV settings are lost after 5 minutes Video App problems Youtube etcStill image warning Eco Sensor and screen brightnessCaring for the TV Vesa wall mount kit notes and specifications TV InstallationMounting the TV on a wall Providing proper ventilation for your TV Attaching the TV to the Stand Safety Precaution Securing the TV to the wallPreventing the TV from falling Specifications and Other Information SpecificationsLicences Decreasing power consumptionFor India only This page is intentionally Left blank Country Customer Care Centre Web Site
Related manuals
Manual 129 pages 38.09 Kb Manual 129 pages 1.3 Kb Manual 129 pages 48.8 Kb Manual 16 pages 26.62 Kb Manual 18 pages 57.76 Kb Manual 129 pages 60.1 Kb

UA55KS9500KXZN, UA55KS9000KXXV, UA65KS9000KXXV, UA65KS9500KXZN specifications

Samsung's UA65KS9500KXZN and UA55KS9500KXZN are two standout models in its acclaimed SUHD TV lineup, which combined state-of-the-art display technology with smart capabilities. Both models boast a Quantum Dot technology that maximizes color accuracy, providing a vibrant and lifelike viewing experience. This technology enables the TVs to produce an astonishing range of colors that remain consistent even at wide viewing angles.

One of the remarkable features of these models is the HDR 1000 capability, which elevates brightness levels to deliver stunning highlights and deep contrasts. This allows users to enjoy a dynamic visual experience, particularly in scenes with varying light conditions. The TVs also support HDR formats such as HDR10 and Samsung's proprietary HDR10+, ensuring that a wide range of content is presented in superb detail.

In addition, the UA65KS9500KXZN and UA55KS9500KXZN utilize the Supreme UHD Dimming technology. This feature enhances brightness and contrast by precisely controlling the backlight in different areas of the screen. As a result, the images displayed are incredibly sharp and detailed, with exceptional depth and texture. The Slim Craft Design further enhances the aesthetic appeal of the TVs, providing a sleek and modern look that fits well in any living room setting.

Samsung's Smart Hub offers an intuitive interface that grants easy access to streaming services, applications, and content from various sources. With built-in Wi-Fi, users can seamlessly connect to the internet and enjoy a vast array of online content. Additionally, the TVs are equipped with Samsung's Smart View technology, allowing users to share content from smartphones and tablets directly to the TV screen.

Audio is also not overlooked in these models. They come with an advanced sound system that delivers clear and immersive audio, complementing the stunning visuals. Compatibility with popular voice assistants further enhances the user experience, making it easier to navigate functions and settings.

Overall, the Samsung UA65KS9500KXZN and UA55KS9500KXZN offer a superb combination of cutting-edge technologies, exceptional display quality, and comprehensive smart features, making them an excellent choice for any home theater setup. Whether you are watching movies, playing video games, or streaming your favorite shows, these TVs promise an unparalleled viewing experience.