Samsung UA22C4000PXSV, UA26C4000PXSV manual Troubleshooting, Issues Solutions and Explanations

Page 35

Troubleshooting

If you have any questions about the TV, first refer to this list. If none of these troubleshooting tips apply, please visit “www. samsung.com,” then click on Support, or contact the call centre listed on the back-cover of this manual.

Issues

Solutions and Explanations

Picture Quality

First of all, please perform the Picture Test and confirm that your TV is properly displaying test image.

 

(go to MENU - Support - Self Diagnosis - Picture Test) (p. 19)

 

If the test image is properly displayed, the poor picture may caused by the source or signal.

 

 

The TV image does not look as good as it

• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI or Component

did in the store.

cables to deliver HD (high definition) picture quality.

 

• Cable/Satellite subscribers: Try HD stations from the channel line up.

 

• Antenna connection: Try HD stations after performing Auto programme.

 

✎✎ Many HD channels are up scaled from SD(Standard Definition) contents.

 

• Adjust the Cable/Set top box video output resolution to 1080i or 720p.

 

• Make sure you are watching the TV at the minimum recommended distance based on the size and

 

definition of the signal.

 

 

The picture is distorted: macro block error,

• Compression of video contents may cause picture distortion especially in fast moving pictures such

small block, dots, pixelization

as sports and action movies.

 

• Low signal level or bad quality can cause picture distortion. This is not a TV issue.

 

 

Colour is wrong or missing.

• If you’re using a component connection, make sure the component cables are connected to the

 

correct jacks. Incorrect or loose connections may cause colour problems or a blank screen.

 

 

There is poor colour or brightness.

• Adjust the Picture options in the TV menu. (go to Picture mode / Colour / Brightness / Sharpness)

 

(p. 14)

 

• Adjust Energy Saving option in the TV menu. (go to MENU - Picture - Eco Solution - Energy

 

Saving) (p. 14)

 

• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Picture Reset)

 

(p. 15)

 

 

There is a dotted line on the edge of the

• If the picture size is set to Screen Fit, change it to 16:9 (p. 15).

screen.

• Change cable/set top box resolution.

 

 

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of

 

component input 1 on the TV.

 

 

When changing channels, the picture

• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until

freezes or is distorted or delayed.

the cable box reboots. It may take up to 20 minutes.

 

• Set the output resolution of the cable box to 1080i or 720p.

 

 

Sound Quality

First of all, please perform the Sound Test to confirm that your TV audio is properly operating.

 

(go to MENU - Support - Self Diagnosis - Sound Test) (p. 19)

 

If the audio is OK, the sound problem may caused by the source or signal.

 

 

There is no sound or the sound is too low

• Please check the volume the of external device connected to your TV.

at maximum volume.

 

 

 

The picture is good but there is no sound.

• Set the Speaker Select option to TV Speaker in the sound menu (p. 16).

 

• If you are using an external device, make sure the audio cables are connected to the correct audio

 

input jacks on the TV.

 

• If you are using an external device, check the device’s audio output option (ex. you may need to

 

change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

 

• If you are using a DVI to HDMI cable, a separate audio cable is required.

 

• If your TV has a headphone jack, make sure there is nothing plugged into it.

 

 

The speakers are making an inappropriate

• Check the cable connections. Make sure a video cable is not connected to an audio input.

noise.

• For antenna or cable connections, check the signal strength. Low signal level may cause sound

 

distortion.

 

 

05 Other Information

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Contents BN68-02767A-00 Contact Samsung WorldwideStill image warning Securing the Installation SpaceInstallation with a stand Installation with a wall-mountContents UA26C4000/UA32C4000 AccessoriesYy Holder-Wire 3EA Yy Power Cord Clamp Getting StartedProduct colour and shape may vary depending on the model Buttons on the remote controlRemote control sensor Viewing the Control PanelAdjust the volume Opens the OSD Displays Media Play p Viewing the Remote ControlHave direct access to channels Plug & Play Initial Setup Connecting to an AntennaUA22C4000 Connecting to an AV DeviceUsing an Hdmi or HDMI/DVI Cable HD connection up to 1080p ConnectionsUA32C4000 UA22C4000 / UA26C4000Component Composite AV Coaxial RF Connecting to an Audio DeviceEdit Name Basic FeaturesHow to Navigate Menu Source ListAuto Store Channel ManagerMy Channels AreaFine Tune Manual StoreScheduled Channel ListMode Eco SolutionAdvanced Settings Picture Options Picture Reset OK / CancelAuto Adjustment Setting up the TV with Your PCVirtual Surround Off / On Auto Volume Off / Normal / NightScreen EqualizerTime Sound Reset OK / CancelSpdif Output PIP t SecurityMenu Language GeneralContact Samsung Software UpgradeSelf Diagnosis HD Connection GuideUsing an HDMI/DVI cable / a D-sub Cable Advanced FeaturesConnecting to a PC Enjoy photos, music and/or movie files saved on a Connecting a USB DeviceMedia Play USB Mass Storage Class MSC deviceScreen Display Sorting standard is different depending on the contentsVideos Advanced Features EnglishMusic Media Play Additional Function Section using the Green buttonPhotos Playing the Multiple FilesSettings TV Rear Panel Optical Cable Hdmi Cable Anynet+Home Theatre Anynet+ Device Recording Setting Up Anynet+Switching between Anynet+ Devices Listening through a Receiver Troubleshooting for Anynet+Other Information Analogue Channel Teletext FeatureAssembling the Cables Blanking Bracket Installing the Wall MountAnti-theft Kensington Lock Wall To Avoid the TV from FallingSecuring the TV to the wall Other Information English TroubleshootingIssues Solutions and Explanations Volume Mode Not Supported message On, refer to The remote control does not work belowThere is no signal Make sure your connected devices are powered onIt turned on again Downloaded whilst your watching TV Check and change the signal/sourceThis is part of the product’s design and is not a defect PIP menu is not availableLicence SpecificationsAmplify Anynet+ Favourite Channel Film Mode Fine Tune Flesh Tone FrequencyIndex This page is intentionally Left blank
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UA32C4000PXKE, UA22C4000PXTW, UA32C4000PXTW, UA32C4000PXCS, UA26C4000PXSJ specifications

The Samsung UA26C4000PXCS and UA32C4000PXCS are distinguished models in the world of compact television, offering a blend of technology, design, and functionality suitable for various viewing environments. These models are part of Samsung’s renowned C4000 series, which emphasizes quality and affordability.

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