Samsung GT-I9515ZWAXSG, GT-I9515DKYXSG, GT-I9515ZKAKSA Touch screen responds slowly or improperly

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Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for more than 7 seconds to reboot.

If this does not solve the problem, perform a factory data reset. On the Applications screen, tap Settings →ACCOUNTS →Backup and reset →Factory data reset →RESET DEVICE → ERASE EVERYTHING. Before performing the factory data reset, remember to make back-up copies of all important data stored on the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Contents GT-I9515 About this manual Instructional icons Copyright About this manualTrademarks Table of Contents Travel & local Getting started Device layoutButtons Package contents Installing the SIM or Usim card and battery Insert the battery Replace the back cover Removing the SIM or Usim card and battery Charging the battery Charging with the chargerChecking the battery charge status Reducing the battery consumption Inserting a memory cardRemoving the memory card Turning the device on and off Formatting the memory cardHolding the device Adjusting the volumeSwitching to silent mode Locking and unlocking the deviceBasics Indicator iconsIcon Meaning Using the touch screen Tapping Finger gesturesTapping and holding Dragging Double-tappingFlicking PinchingControl motions Rotating the screenPicking up Holding to earPanning to browse Turning overTilting Palm motionsSweeping Covering Air GestureQuick glance Air browse Air moveAir View Air call-acceptSamsung Smart Pause Increasing touch screen sensitivityUsing the Multi Window panel Activating Multi WindowSharing files Using Multi Window applicationsNotifications Creating a paired windowSound Activate or deactivate silent mode Home screen Changing the Home screen modeRearranging items Using widgets Setting wallpaperRearranging panels Opening from recently-used applications Using applicationsOpening an application Closing an applicationApplications screen Installing applicationsUninstalling applications Rearranging applicationsDisabling applications HelpEntering text Changing the keyboard typeChanging the keyboard type Using the Samsung keyboardEntering uppercase Changing language keyboardsEntering text by voice Connecting to a Wi-Fi networkTurning Wi-Fi on and off Copying and pastingActivating Wi-Fi Certified Passpoint Joining Wi-Fi networksAdding Wi-Fi networks Forgetting Wi-Fi networksAdding accounts Setting up accountsTransferring files Removing accountsConnecting as a media device Connecting with Samsung KiesConnecting with Windows Media Player Device MTPSetting a password Setting a patternSetting a PIN Securing the deviceUpgrading with Samsung Kies Upgrading the deviceUnlocking the device Upgrading over the airPhone CommunicationMaking calls Making an international call Finding contactsDuring a call Viewing call logs Adding contactsSending a message Fixed dialling numberReceiving calls Making a video call Video callsDuring a video call Managing contacts ContactsSearching for contacts Moving contacts Displaying contactsImporting and exporting contacts Favourite contacts Contact groupsBusiness card MessagesSending messages Viewing incoming messages Sending scheduled messagesTranslating and sending messages Listening to a voice messageSetting up email accounts Reading messages Gmail Google+ HangoutsLabels Photos ChatONWeb & network InternetLinks ChromeHistory Sharing webpagesBluetooth Syncing with other devicesScreen Mirroring Pairing with other Bluetooth devicesSending and receiving data Sharing files Samsung LinkSending files Playing files on a remote deviceManaging contents on a web storage service Group PlayCreating a group for Group Play Using additional features in a Group Play sessionJoining Group Play Making a purchase with the NFC feature Reading information from an NFC tagBeam Sending data via Android BeamWatchON Connecting to a TVSetting programme reminders Watching TVMusic MediaPlaying music Creating playlists Setting a song as ringtonePlaying music by mood Taking a photo CameraTaking photos Camera etiquetteShooting mode Media Panoramic photos Tap Mode →PanoramaTaking videos Applying filter effectsRecording mode Zooming in and outDual Camera mode Share shotConfiguring settings for Camera Controlling the camera remotelyTap →Edit quick settings ShortcutsViewing images Viewing images using the motion featureGallery Zooming in and outTrimming segments of a video Playing videosEditing images Making image collages Modifying imagesFavourite images Deleting imagesSharing images Setting as wallpaperUsing Tag Buddy Tagging facesCreating story albums Story AlbumCreating albums from Gallery Viewing story albums Creating albums by tag informationTap the image of the page in an album Creating albums with recommended photos Setting your home citySetting a minimum number of photos Creating an event or travel albumVideo ControllerDeleting videos Using Popup Video playerYouTube Sharing videosFlipboard Uploading videosApplication & media stores Play StoreSamsung Galaxy Apps Play BooksPlay Games Play Movies & TVPlay Music Play NewsstandMemo UtilitiesComposing memos Browsing memos Inserting multimedia files or a voice recordingViewing a memo PlannerCreating events or tasks →Set asSyncing with Google Calendar Searching for events or tasks DropboxChanging calendar type Deleting events or tasksSyncing with the Samsung account CloudDrive Backing up or restoring dataSetting alarms AlarmClock Stopwatch TimerWorld clock Desk clockHealth CalculatorStarting S Health Checking your health information Using the Walking mate →PedometerUsing the Exercise mate Using the Food tracker Checking the comfort level of the current place Managing weight →WeightConfiguring settings for S Health Voice Recorder Using S TranslatorTranslator Starting a conversation with the translatorRecording voice memos Playing voice memosManaging voice memos VoiceSaving files with contextual tags Hands-free mode Using wake-up commands on the locked screenSearch scope GoogleSearching the device Google NowViewing files Voice SearchMy Files Adding shortcuts to foldersDownloads TripAdvisorScanning text Optical ReaderExtracting and translating text Samsung Wallet Searching for locations Travel & localMaps Getting directions for a destinationWi-Fi SettingsAbout Settings Setting Wi-Fi sleep policyWi-Fi Direct BluetoothSetting Network notification Data usageMore networks Screen Mirroring BeamNearby devices Lock screenDisplay WallpaperScreen mode Easy mode LED indicatorSounds and notifications Answering and ending calls Call accessoriesCall Call alertsMore settings Ringtones and keypad tonesSafety assistance Power saving modeAccessories AccessibilityLanguage DefaultLanguage and input Samsung keyboardText-to-speech options Google voice typingVoice input Pointer speedAir gesture Motions and gesturesMotion Voice control Smart screenAir view Palm motionCloud Backup and resetAdd account LocationSet up SIM card lock SecuritySecurity policy updates Default applicationsBattery Application managerDate and time Google SettingsStorage About deviceTroubleshooting Your device displays network or service error messagesTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost English EU /2015. Rev.1.0
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GT-I9515ZSACEL, GT-I9515ZSAKSA, GT-I9515ZKAPCL, GT-I9515DKYILO, GT-I9515ZBAKSA specifications

The Samsung GT-I9515, commonly known as the Galaxy S4, is a smartphone that was released in 2013, setting the pace for innovations in the mobile industry. Variants like the GT-I9515DKYXSG, GT-I9515ZIAKSA, GT-I9515ZKAXSG, GT-I9515ZSAXSG, and GT-I9515ZNAKSA showcase the versatility and adaptability of the model, catering to different markets and user preferences.

One of the key features of the GT-I9515 is its Super AMOLED display, measuring 5.0 inches diagonally. With a resolution of 1920 x 1080 pixels, the screen provides vibrant colors and deep contrasts, making content consumption an immersive experience. The device is powered by either a Qualcomm Snapdragon 600 or Samsung Exynos 5 Octa processor, ensuring smooth performance and multitasking capabilities.

In terms of camera capabilities, the GT-I9515 stands out with its 13-megapixel rear camera equipped with features like autofocus, LED flash, and HDR. The front-facing 2-megapixel camera allows for decent selfies and video calls. The device supports 1080p video recording, enhancing the overall multimedia experience.

The Samsung Galaxy S4's design reflects an elegant aesthetic with its polycarbonate body, available in various colors depending on the variant. It weighs approximately 130 grams, making it comfortable to hold for extended periods. The device also introduces several software features, such as Air Gesture and Smart Scroll, which utilize advanced sensors for a user-friendly experience.

Furthermore, the smartphone runs on Android Jelly Bean out of the box, with the option to upgrade to higher versions, providing access to a plethora of applications and services through the Google Play Store. Storage options vary, with models offering 16GB or 32GB of internal memory, expandable via microSD for those needing extra space.

Battery life is another highlight, with a removable 2600mAh lithium-ion battery that supports decent usage duration. Connectivity features include 4G LTE support, Wi-Fi, Bluetooth 4.0, and NFC, ensuring that users stay connected and can share data seamlessly.

Overall, the Samsung GT-I9515 and its variants encapsulate a well-rounded package of technology and design, appealing to a wide range of users looking for a reliable smartphone experience in an era of rapid mobile evolution.
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