Samsung SM-N915FZKEXEV, SM-N915FZWEKSA, SM-N915FZWEXEV Touchscreen responds slowly or improperly

Page 191

Troubleshooting

The touchscreen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touchscreen, the touchscreen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction.

•The touchscreen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is updated to the latest version.

•If the touchscreen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close apps or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power key and the Volume key down simultaneously for more than 7 seconds to restart it.

If this does not solve the problem, perform a factory data reset. On the All apps screen, tap Settings →Backup and reset →Factory data reset →RESET DEVICE →ERASE EVERYTHING. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Contents English EU /2015. Rev.1.0 Table of Contents Camera Gallery Emergency mode Send help messagesPhone Contacts MessagesDevice & data manager About AccessibilityRead me first Instructional icons Getting started Package contentsDevice layout Keys Tweezers PenName Functions Pen nibOptions Removing the S PenReplacing the S Pen nib Getting started Installing the SIM or Usim card and battery Using the SIM or Usim card and batteryGetting started Replace the back cover Removing the SIM or Usim card and batteryUsing the battery charger Charging the batteryReducing the battery consumption Increasing the charging speed Fast chargingAbout Fast charging Installing a memory card Using a memory cardFormatting the memory card On the Home screen, tap →Settings →Storage →Unmount SD cardRemoving the memory card Locking and unlocking the screen Turning the device on and offTapping Using the touchscreenBasics Double-tapping Tapping and holdingDragging Spreading and pinching SwipingHome screen Home screen layoutFlipboard Briefing Home screen optionsAn introduction Using the Edge screenEdge screen Using the Quick tools Activating the Edge screen only Using the Edge screen from the locked screenLaunching apps Adding or deleting apps on the apps panel Tap Done Checking notificationsAdding folders Deleting foldersViewing messages Answering or rejecting callsUsing the night clock Tap Manage panels Managing the Edge screenAdding panels to the Edge screen Select and download panels Downloading panelsSwipe to the left and tap Tap Express me Rearranging panelsCreating your own panels Tap Manage panels → →ReorderBasics All apps screen Icon Meaning Indicator iconsUsing the notification panel Notification and quick settings panelsRearranging quick setting buttons Using the quick settings panelPlay Store Installing or uninstalling appsOpening apps Samsung Galaxy AppsHiding apps Uninstalling or disabling appsManaging apps Enabling appsChanging the keyboard layout Entering textKeyboard layout Changing the input languageSwitch to handwriting mode Using additional keyboard functionsTap and hold over a word that you want to look up Using the dictionaryScreen capture Copying and pastingDetailed view, tap to view more options Using My FilesMy Files Tap DictionarySave the battery power by limiting the device’s functions Power saving featurePower saving mode Ultra power saving modeViewing help information DisableAir command Pen featuresAction memo Editing a memo as S Note file Viewing memosAdding Action memo widgets on the Home screen Smart select Command panel and tap Smart selectDrag the S Pen across the content you want to collect Draw around an area to select it with the S Pen Command panel and tap Image clipImage clip Collecting multiple itemsWrite a memo on the screenshot Command panel and tap Screen writeScreen write Capture screenshots to write or draw on themStarting S Note Creating notes Using the S Note widgetUsing the line eraser Changing the pen settingsEditing handwritten notes Magnified handwriting modeYou can record your actions while composing a note Using auto modeCreating Photo notes Sketch recordingEdit the note Using manual modeEditing Photo notes Creating notes with voice memosViewing scrapbooks Using the S PenScrapbook Previewing information Using Air ButtonAir view Writing in text fields Pen SelectDirect pen input Write with the S Pen When you are finished, tapWriting in apps Direct call Motions & usability featuresMotions and gestures Placing palm on screen Smart alertMute/Pause Turning device over Turn the device over to mute incoming calls or alarmsPalm swipe to capture Split screen Multi window Multi windowLaunching Multi window from the list of recent apps Using Multi window optionsSwitch locations between Multi window apps Sharing content between app windowsPop-up Multi window Adjusting the window sizeLaunching pop-up windows from the Multi window tray Moving or closing pop-up windowsLaunching pop-up windows from the split screen Multi window Reducing the screen size One-handed operationSide key panel Increasing touchscreen sensitivityOne-handed input Managing the Home screen PersonalisingManaging the Home and All apps screens Moving items Managing the All apps screenManaging panels Changing the sorting methodTap SET AS Wallpaper or Save Setting wallpaper and ringtonesSetting wallpaper Setting a Dynamic lock screenChange ringtones for incoming calls and notifications Changing the screen lock methodChanging ringtones Fingerprint PasswordMy Places PatternAdding a My Places widget Setting place informationSetting additional place information For better fingerprint recognition →Custom settingsFinger Scanner Read the on-screen information and tap OK Registering fingerprintsPersonalising Tap →Select Tick fingerprints to deregister and tap Changing the backup passwordVerifying the Samsung account password Deregistering fingerprintsTick Sign in using your fingerprints and tap Remember Using fingerprints to sign in to accountsUsing fingerprints for purchases via PayPal Hiding content Private modeSetting up private mode Switching to easy mode Easy modeViewing hidden content Unhiding contentUsing Smart Switch Mobile Using backup accountsUsing Samsung Smart Switch Returning to standard modeAdding accounts Setting up accountsUsing Samsung Kies Using Smart Switch with computersTap Samsung account Tap Sign Registering Samsung accountsRemoving accounts Make or answer voice and video calls Phone & contactsPhone Making callsTap Keypad Making calls from call logs or contacts listMaking calls from the favourites list Making an international callRejecting a call Settings →Call →Call rejection →Rejection messages →Receiving calls Answering a callDuring a video call Options during callsDuring a voice call Creating contacts manually ContactsAdding contacts Moving contacts from other devicesSearching for contacts Sending messages Messages & emailMessages Viewing messages Setting up email accountsReading emails Sending emailsCamera etiquette Camera & galleryCamera Basic shootingLaunching Camera on the locked screen Taking photos or recording videosAutomatically taking self-portraits SelfieWide selfie Tap Mode →Wide selfieAuto HDR Rich toneShooting modes Pan focus Make the subject and its background stand out Rear-cam selfieSelective focus Manage modes PanoramaDownloading modes Camera settings112 View and manage photos and videos stored in the device GalleryViewing images or videos Accessing content stored in nearby devices Viewing content stored in other devicesAccessing content stored in Samsung Link devices Deleting multiple images and videos Deleting images or videosDeleting an image or a video Activating emergency mode Safety assistanceEmergency mode Adding primary contacts Deactivating emergency modeSetting help messages Send help messagesUseful apps Car modeStarting car mode Registering more vehicles Using car mode menusTap More →Settings →My cars →ADD Search for a wide variety of content with a keyword Using the navigation featureSearching for content Setting search categoriesCreating events or tasks PlannerManaging the search history Tap Save to save the event or task Syncing events and tasks with your accountsHealth main screen HealthStarting S Health Additional information Starting S Voice Setting the languageUsing S Voice VoiceTap →Settings →Voice wake-up →Set wake-up command Waking up S Voice in standby modeChanging the wake-up command Using wake-up commands on the locked screenTap Music on the All apps screen Select a song to play MusicPlaying music Playing music stored in other devices Accessing music stored in Samsung Link devicesAccessing music stored in nearby devices Tap Video on the All apps screen Select a video to play VideoPlaying videos Playing videos stored in other devices Accessing videos stored in Samsung Link devicesAccessing videos stored in nearby devices Browsing webpages InternetTap to finish recording Voice RecorderRecording voice memos Tap Voice Recorder on the All apps screenPlaying selected voice memos Changing the recording modeDeleting alarms AlarmSetting alarms Stopping alarmsCreating clocks TimerWorld clock StopwatchPerform simple or complex calculations Using the calculatorCalculator DropboxSmart Remote FlipboardTap Smart Remote on the All apps screen Tap Start Using the device as a remote controlStarting Smart Remote Tap Just for YOU, TV SHOWS, MOVIES, or Sports Watching TV using the deviceSetting programme reminders Select a channel sourceOn the notes list, tap and hold a note, and then tap Delete EvernoteComposing notes Deleting notesChrome Google appsPosting your artwork Viewing artworkPlay Movies & TV Google+Maps Play MusicGoogle Google SettingsPhotos HangoutsQuick Connect Connecting to other devicesRe-searching for devices Sharing contentDeactivating the Quick connect feature Pairing with other Bluetooth devices BluetoothReceiving an image Unpairing Bluetooth devicesSending and receiving data Sending an imageTap →Wi-Fi Direct Wi-Fi DirectEnding the device connection Using the NFC featureOn the All apps screen, tap Settings →Wi-Fi Switch to activate it Making a purchase with the NFC featureSending data Android Beam Send data via BluetoothScreen Mirroring Ending the Screen Mirroring connection Viewing content on a TVEnding the MirrorLink connection Connecting your device to a vehicle via MirrorLinkMirrorLink Adding printer plug-ins Printing contentMobile printing Updating with Samsung Kies Device & data managerUpdating the device Updating over the airDevice MTP Connecting as a media deviceConnecting with Samsung Kies Transferring files between the device and a computerTap Backup and reset and tick Back up my data Performing a data resetUsing a Google account Using a Samsung accountAn introduction SettingsConfiguring settings Quick settingsTap Connect Wi-FiAdding Wi-Fi networks ConnectionsTethering and Mobile hotspot BluetoothUsing Smart network switch Data usage Flight modeUsing the mobile hotspot NFC and sharing LocationSounds and notifications DeviceMore networks Display and wallpaper Notification panel Lock screenMulti window Pen Edge screen Motions and gesturesAccounts Backup and resetEasy mode PersonalisationFinger Scanner AccessibilityPrivate mode Date and time SystemLanguage and input Accessories Safety assistanceStorage Power savingSecurity Applications Voice feedback TalkBack AccessibilityAbout Accessibility Tap the TalkBack switch to activate itDeactivating TalkBack Controlling the screen with finger gesturesConfiguring settings for shortcut gestures Configuring finger gesture settingsConfiguring settings for vertical gestures Adding and managing image labels Pausing TalkBackConfiguring settings for TalkBack Configure settings for TalkBack for your convenienceUsing the device with the screen turned off Speech rate Select a speed for the text-to-speech feature Reading passwords aloudSetting text-to-speech features Entering text using the keyboardEntering additional characters VisionChanging the font size Magnifying the screenReversing the display colours Setting notification remindersColour adjustment Hover zoomHearing Setting flash notificationCaption settings Adjusting the sound balanceDoorbell detector Mono audioSound detectors Baby crying detectorAssistant menu Changing the alert settingsDexterity and interaction Auto hapticUsing enhanced assistive menus Accessing assistive menusUsing the cursor Set the recognition time for tapping and holding the screen Turning on the screen with the air gesture featureSetting tap and hold delay options Interaction controlAnswering or ending calls Using single tap modeManaging accessibility settings Your device displays network or service error messages TroubleshootingTouchscreen responds slowly or improperly Ensure that the charger is connected properly Your battery is low. Recharge or replace the batteryYour device is hot to the touch Another Bluetooth device is not located Data stored in the device has been lost Trademarks Copyright
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SM-N915FZWEILO, SM-N915FZKEXEV, SM-N915FZWEKSA, SM-N915FZKEILO, SM-N915FZWEXEV specifications

The Samsung SM-N915F series, commonly referred to as the Galaxy Note 4 variants, showcases the brand's commitment to innovation and premium smartphone technology. Each model in this series, including SM-N915FZWEXEV, SM-N915FZKEILO, SM-N915FZWEKSA, SM-N915FZKEXEV, and SM-N915FZWEILO, encapsulates essential characteristics that cater to users looking for advanced functionalities combined with elegant design.

One of the standout features of the Galaxy Note 4 series is its stunning display. With a 5.7-inch Quad HD Super AMOLED screen, these devices deliver vibrant colors and deep contrasts, making everything from gaming to multimedia consumption a visual delight. The resolution of 2560 x 1440 pixels ensures that images and text appear sharp and detailed, enhancing the overall user experience.

Performance is another area where the Galaxy Note 4 excels. Powered by a robust Qualcomm Snapdragon 805 or Samsung Exynos 5433 processor, depending on the region, the SM-N915F series allows for smooth multitasking and responsiveness even under intensive workloads. Coupled with 3GB of RAM, users can run multiple applications simultaneously without experiencing lag.

The S Pen, a signature feature of the Galaxy Note line, enhances productivity and creativity. This advanced stylus offers precision input, allowing users to easily jot down notes, sketch ideas, and navigate the device with finesse. The Air Command feature provides quick access to essential tools for editing and navigation, making the Note 4 a favorite among professionals and creatives alike.

Photography enthusiasts will appreciate the advanced camera technology in the Galaxy Note 4 series. The rear camera is equipped with a 16-megapixel sensor and optical image stabilization, which helps capture sharp, clear images in various lighting conditions. The 3.7-megapixel front camera also allows for high-quality selfies and video calls.

Battery life is another key advantage, with a 3220mAh capacity that supports fast charging technology, allowing users to quickly recharge their devices and minimize downtime. The Galaxy Note 4 also features expandable storage via microSD, enabling users to store ample multimedia content without constraints.

In terms of software, the SM-N915F series initially launched with Android KitKat but is upgradable to later versions, ensuring users have access to the latest apps and security features. Samsung's TouchWiz interface offers a plethora of customization options, enhancing user interaction.

In summary, the Samsung SM-N915F series, with its high-resolution display, powerful performance, versatile S Pen, advanced camera capabilities, and solid battery life, stands out as a premium choice for users seeking a top-tier smartphone experience.
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