Samsung SM-G360HZSDTHR, SM-G360HZWDAFR, SM-G360HZSDKSA manual Your device is hot to the touch

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Troubleshooting

Your device is hot to the touch

When you use apps that require more power or use apps on your device for an extended period of time, your device may feel hot to the touch. This is normal and should not affect your device’s lifespan or performance.

Error messages appear when launching the camera

Your device must have sufficient available memory and battery power to operate the camera app. If you receive error messages when launching the camera, try the following:

•Charge the battery or replace it with a battery that is fully charged.

•Free some memory by transferring files to a computer or deleting files from your device.

•Restart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre.

Photo quality is poorer than the preview

•The quality of your photos may vary, depending on the surroundings and the photography techniques you use.

•If you take photos in dark areas, at night, or indoors, image noise may occur or images may be out of focus.

Error messages appear when opening multimedia files

If you receive error messages or multimedia files do not play when you open them on your device, try the following:

•Free some memory by transferring files to a computer or deleting files from your device.

•Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.

•Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com.

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Contents SM-G360H/DS Table of Contents Messages & email Read me first Instructional icons Getting started Package contentsDevice layout Buttons Installing the SIM or Usim card and battery Using the SIM or Usim card and batteryGetting started Getting started Removing the SIM or Usim card and battery Switching between cards Using dual SIM or Usim cards dual SIM modelsActivating SIM or Usim cards Changing the display name and icon of SIM or Usim cardsCharging the battery Reducing the battery consumption Installing a memory card Using a memory cardRemoving the memory card →Settings →Storage →Unmount SD cardFormatting the memory card → Erase everythingLocking and unlocking the screen Turning the device on and offBasics Using the touch screenTapping Dragging Tapping and holdingDouble-tapping Spreading and pinching FlickingHome screen Home screen layoutHome screen options Apps screen Icon Meaning Indicator iconsNotifications panel Using the notifications panelOpening apps Using the quick setting buttonsClosing an app Installing apps Installing or uninstalling appsSamsung Galaxy Apps Play StoreManaging apps Uninstalling or disabling appsEnabling apps Keyboard layout Entering textChanging the input language Changing the keyboard layoutCopying and pasting Using additional keyboard functionsMy Files Screen captureUltra power saving mode Power saving featureViewing help information Network connectivity Wi-FiMobile data Tap ConnectTethering and Mobile hotspot Using the mobile hotspotAbout tethering and mobile hotspots Using Bluetooth tethering Using USB tetheringTick Bluetooth tethering Tick USB tetheringManaging the Home and Apps screens PersonalisingManaging the Home screen Managing panels Managing the Apps screenChanging the sorting method Hiding appsSetting wallpaper Setting wallpaper and ringtonesChanging ringtones Tap Set wallpaper or DonePassword Using backup accountsChanging the screen lock method Transferring data from your previous deviceUsing Smart Switch Mobile Using Samsung Smart SwitchUsing Smart Switch with computers Using Samsung Kies Setting up accountsAdding accounts Removing accountsMaking calls PhoneMaking an international call Making calls from call logs or contacts listTap Keypad Options during calls Receiving callsDuring a video call Adding contacts ContactsImporting and exporting contacts Moving contacts from other devicesAdding shortcuts for contacts to the Home screen Searching for contactsTap →Add shortcut to home screen Messages Messages & emailSending messages Dual SIM modelsSingle SIM models Viewing incoming messagesSending emails Setting up email accountsReading emails Basic shooting CameraTaking photos or recording videos Auto Shooting modesBeauty face Launching Camera on the locked screenBest photo PanoramaContinuous shot NightSports Camera settingsStorage location Select the memory location for storage Gallery Viewing content on the devicePlanner Useful apps and featuresCreating events or tasks Syncing events and tasks with your accounts InternetPlaying videos VideoClock AlarmWorld clock Calculator TimerStopwatch Deleting clocksRadio MemoListening to the FM radio Composing memosScanning radio stations Recording voice memos Voice RecorderPlaying voice memos Google apps Play Newsstand Google SettingsPlay Games DriveAbout Bluetooth BluetoothSending and receiving data Pairing with other Bluetooth devicesSending an image Unpairing Bluetooth devices Wi-Fi DirectAbout Wi-Fi Direct Connecting to other devicesEnding the device connection Printing content Connecting to a printerMobile printing Adding printer plug-insUpgrading the device Device & data managerUpgrading over the air Upgrading with Samsung KiesTransferring files between the device and a computer Connecting as a media deviceDevice MTP Tap Backup and reset and tick Back up my data Connecting with Samsung KiesBacking up and restoring data Performing a data reset About Settings SettingsWi-Fi Setting Wi-Fi sleep policyFlight mode BluetoothTethering and Mobile hotspot SIM card manager dual SIM models Data usageLocation Default messaging appPrinting More networksMobile networks SoundWallpaper DisplayCall Lock screenAnswering/ending calls Application manager Additional settingsRingtones and keypad tones Accessibility Backup and resetAdd account Text-to-speech options Language and input DefaultLanguage Samsung keyboardKeyboard swipe Google voice typingText-to-speech options Date and timePointer speed Storage BatterySecurity Set up SIM card lockAbout device Your device displays network or service error messages TroubleshootingTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored in the device has been lost Copyright

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