Samsung SM-N9005ZKEAFR Troubleshooting, Your device displays network or service error messages

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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents SM-N9005 About this manual About this manual Instructional icons CopyrightTrademarks Table of Contents Web & network Travel & local Device layout Getting startedButtons Pen Package contentsInstalling the SIM or Usim card and battery Insert the battery Replace the back cover Removing the SIM or Usim card and battery Charging with the charger Charging the batteryGetting started Checking the battery charge status Reducing the battery consumptionInserting a memory card Formatting the memory card Removing the memory cardReplacing the S Pen nib Turning the device on and off Adjusting the volume Switching to silent modeHolding the device Indicator icons BasicsIcon Meaning Using the touch screen Finger gestures TappingTapping and holding Double-tapping DraggingPinching FlickingRotating the screen Control motionsHolding to ear Picking upTurning over Panning to browsePalm motions TiltingSweeping Air Gesture CoveringQuick glance Air call-accept Air browsePull out the S Pen from the slot to use it Using the S PenMaking a simple memo Air commandCapturing screenshots Launching multiple applicationsOpening available options Selecting and capturing an image Pen keeperAir view Increasing touch screen sensitivity Samsung Smart PauseActivating Multi Window Using the Multi Window panelCreating a paired window Using Multi Window applicationsUsing the same application in two windows Sharing filesNotifications Home screen Changing the Home screen modeSetting wallpaper Rearranging itemsRearranging panels Adding widgets to the Home screen Using widgetsLocked screen Locking and unlocking the deviceRearranging applications Installing applicationsUninstalling applications Applications screenOpening from recently-used applications Using applicationsHelp Opening an applicationOne-handed operation Entering textChanging the keyboard type Handwriting Entering uppercaseChanging the keyboard type Changing language keyboardsDirect pen input Entering text by voiceCopying and pasting Connecting to a Wi-Fi networkTurning Wi-Fi on and off Joining Wi-Fi networksAdding accounts Setting up accountsAdding Wi-Fi networks Forgetting Wi-Fi networksTransferring files Connecting with Samsung KiesConnecting with Windows Media Player Connecting as a media deviceDevice MTP Setting a signature Setting a patternSecuring the device Setting a PIN Setting a passwordUnlocking the device Upgrading the device Upgrading with Samsung KiesUpgrading over the air Communication PhoneMaking calls Finding contacts Making an international callDuring a call Call barring Adding contactsViewing call logs Fixed dialling numberReceiving calls Making a video call Video callsListening to a voice message Call forwardingManaging contacts ContactsMoving contacts to Google Searching for contactsDisplaying contacts Moving contactsExporting contacts Importing and exporting contactsFavourite contacts Importing contactsManaging groups Contact groupsBusiness card Adding contacts to a groupMessages Sending messagesSending handwritten messages Sending scheduled messages Translating and sending messagesViewing incoming messages Setting up email accounts Reading messages Gmail Labels HangoutsPhotos Google+Opening a new Web & networkInternet Viewing webpagesLinks ChromeHistory Saved pagesBluetooth Searching the web by voiceSyncing with other devices Pairing with other Bluetooth devices Screen MirroringSending and receiving data Playing files on a remote device Samsung LinkSending files Sharing filesGroup Play Managing contents on a web storage serviceJoining Group Play Creating a group for Group PlayNFC Using additional features in a Group Play sessionMaking a purchase with the NFC feature Reading information from an NFC tagSending data via Android Beam Beam Watching TV Connecting to a TVSetting programme reminders WatchONMedia MusicPlaying music Listening to a song with others Setting a song as ringtone or alarm toneCreating playlists Playing music by moodCamera etiquette CameraTaking photos Taking a photoShooting mode Media Applying filter effects Tap Mode →PanoramaTaking videos Panoramic photosZooming in and out Recording modeShare shot Dual Camera modeControlling the camera remotely Configuring settings for CameraShortcuts Tap →Edit quick settingsPlaying videos Viewing images using the motion featureGallery Viewing imagesEditing images Trimming segments of a videoModifying images Favourite imagesMaking video clips Sharing images Setting as wallpaperMaking image collages Deleting imagesStory Album Using Tag buddyCreating story albums Creating albums from GalleryCreating albums by tag information Viewing story albums 101 Creating albums with recommended photos Setting your home citySetting a minimum number of photos VideoSharing videos Deleting videosUploading videos Using Popup Video playerYouTube Watching videosFlipboard My MagazineBloomberg+ SketchBook for GalaxyPlay Store Application & media storesSamsung Apps Galaxy Apps Play NewsstandPlay Books Play Movies & TV Play MusicPlay Games Utilities Creating notesComposing notes Utilities Using the eraser toolEditing handwritten notes Inserting map information Inserting multimedia filesInserting an idea sketch Inserting an image or video with frameCreating and managing charts Making a chartMaking a table Viewing note pages Editing a chartSearching for notes Viewing pages previewAction Memo Viewing memos Adding Action memo widgets on the Home screenEditing a memo as S Note file Creating events or tasks PlannerSearching for events or tasks Syncing with Google CalendarHandwriting on month view Changing calendar typeDropbox DriveSyncing with Dropbox CloudSyncing with the Samsung account Backing up or restoring dataAlarm Setting alarmsClock Timer World clockStopwatch Health main screen CalculatorHealth Starting S HealthAdditional information Translator Voice RecorderRecording voice memos Changing the recording mode Playing voice memosManaging voice memos Viewing the bookmarks list VoiceSaving files with contextual tags Managing categoriesHands-free mode Using wake-up commands on the locked screen FinderWaking up the device with voice Google Now GoogleSearching the device Search scopeCollecting items Voice SearchScrapbook Viewing scrapbooksAdding shortcuts to folders My FilesViewing files Searching for a fileDownloads TripAdvisorEvernote Knox Getting directions for a destination Travel & localMaps Searching for locationsSetting Wi-Fi sleep policy SettingsAbout Settings Wi-FiTap Wi-Fi → →Wi-Fi Direct BluetoothSetting Network notification Wi-Fi DirectFlight mode Data usageLocation Printing Default messaging appMore networks BeamNearby devices Screen MirroringSounds and notifications Screen mode DisplayMulti window Lock screen LED indicatorFont Easy modeAccessibility WallpaperCall accessories CallCall alerts Ringtones and keypad tones More settingsSamsung keyboard DefaultLanguage and input LanguageVoice control One-handed operation PenAir gesture Air viewAir view pen options Air view finger options MotionsPalm motion Smart screenIncrease touch sensitivity Date and time Backup and resetAccounts CloudAccessories Safety assistanceApplication manager Default applicationsBattery Power saving modeSecurity Set up SIM card lockAbout device Google SettingsYour device displays network or service error messages TroubleshootingTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost English EU /2015. Rev.1.1

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