Samsung SM-N9005ZIEKSA, SM-N9005ZKEEGY, SM-N9005ZIEEGY Touch screen responds slowly or improperly

Page 172

Troubleshooting

The touch screen responds slowly or improperly

•If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for more than 7 seconds to reboot.

If this does not solve the problem, perform a factory data reset. On the Applications screen, tap Settings →General →Backup and reset →Factory data reset →Reset device → Erase everything. Before performing the factory data reset, remember to make back-up copies of all important data stored on the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

172

Image 172

Contents SM-N9005 About this manual Instructional icons Copyright About this manualTrademarks Table of Contents Media MapsAbout Settings Connections Device Controls General Getting started Device layoutButtons Package contents PenInstalling the SIM or Usim card and battery Insert the battery Replace the back cover Removing the SIM or Usim card and battery Charging the battery Charging with the chargerGetting started Reducing the battery consumption Checking the battery charge statusInserting a memory card Removing the memory card Formatting the memory cardReplacing the S Pen nib Turning the device on and off Switching to silent mode Adjusting the volumeHolding the device Indicator icons Icon MeaningUsing the touch screen Use only fingers or the S Pen to use the touch screenTapping Finger gesturesTapping and holding Dragging Double-tappingFlicking PinchingRotating the screen Control motionsSimple motions allow easy control of the device Picking up Holding to earPanning to browse Turning overTilting Palm motionsSweeping Air Gesture CoveringQuick glance Cover the screen with a palm to pause media playbackAir jump Air browseAir call-accept Using the S Pen Pull out the S Pen from the slot to use itAir command Making a simple memoCapturing screenshots Launching multiple applicationsOpening available options To close the applications, tapPen keeper Selecting and capturing an imageAir view Samsung Smart Pause Samsung Smart Scroll Increasing touch screen sensitivityUsing the Multi Window panel Activating Multi WindowUsing Multi Window applications NotificationsSharing files Creating a paired windowBluetooth Activate or deactivate the Bluetooth feature Changing the Home screen mode Home screenRearranging items Adding an application iconSetting wallpaper Rearranging panelsUsing widgets Locked screenLocking and unlocking the device Adding widgets to the Home screenAdding widgets Using applications Applications screenInstalling applications Uninstalling applicationsHelp Organising with foldersEntering text One-handed operationChanging the keyboard type Entering uppercase Changing the keyboard typeChanging language keyboards HandwritingEntering text by voice Direct pen inputConnecting to a Wi-Fi network Turning Wi-Fi on and offJoining Wi-Fi networks Copying and pastingSetting up accounts Adding Wi-Fi networksForgetting Wi-Fi networks Adding accountsConnecting with Samsung Kies Transferring filesConnecting as a media device Connecting with Windows Media PlayerDevice MTP Setting a pattern Setting a signatureSecuring the device Setting a password Setting a PINUnlocking the device → Update Upgrading the deviceUpgrading with Samsung Kies Upgrading over the airPhone Making callsMaking a call Speed dial numbersMaking an international call Finding contactsDuring a call Adding contacts Viewing call logsFixed dialling number Call barringReceiving calls Video calls Call forwardingMaking a video call During a video callSwapping images Listening to a voice messagePermission Contacts Managing contactsSearching for contacts Displaying contactsMoving contacts Moving contacts to GoogleImporting and exporting contacts Favourite contactsImporting contacts Exporting contactsContact groups Business cardAdding contacts to a group Managing groupsSending messages MessagesSending handwritten messages Translating and sending messages Sending scheduled messagesViewing incoming messages Setting up email accounts Reading messages Google Mail Labels Hangouts ChatONInternet Viewing webpagesOpening a new BookmarksChrome HistoryLinks Sharing webpagesSearching the web by voice BluetoothSyncing with other devices Screen Mirroring Pairing with other Bluetooth devicesSending and receiving data Samsung Link Sending filesSharing files Playing files on a remote deviceManaging contents on a web storage service Group PlayCreating a group for Group Play Joining Group PlayUsing additional features in a Group Play session NFCMaking a purchase with the NFC feature Reading information from an NFC tagSending data via Android Beam Touch the back of your device to the NFC card readerBeam Connecting to a TV Setting programme remindersWatchON Watching TVMusic Playing musicSetting a song as ringtone Creating playlistsPlaying music by mood Listening to a song with othersCamera Taking photosTaking a photo Camera etiquetteShooting mode Sound & shot Use this to take a photo with soundMedia Tap Mode →Panorama Taking videosPanoramic photos Applying filter effectsRecording mode Zooming in and outDual Camera mode Share shotConfiguring settings for Camera Controlling the camera remotelyTap →Edit quick settings ShortcutsViewing images using the motion feature GalleryViewing images Playing videosTrimming segments of a video Editing imagesFavourite images Modifying imagesMaking video clips Setting as wallpaper Making image collagesDeleting images Sharing imagesStory Album Using Tag buddyTagging faces Creating albums from Gallery Creating story albumsCreating albums by tag information Viewing story albums Tap the image of the page in an album Setting your home city Setting a minimum number of photosVideo Creating albums with recommended photosUsing Popup Video player Deleting videosSharing videos Purchasing videosWatching videos YouTubeUploading videos My Magazine Flipboard SketchBook for Galaxy Bloomberg+Application & media stores Play StorePurchasing multimedia content Managing content on the deviceSamsung Hub Samsung AppsPlay Books Play MoviesPlay Music Play GamesCreating notes Composing notesTo zoom in or out, spread two fingers apart or pinch them →Add→Delete To add a tag to the page, tap →Add tagUsing the eraser tool Editing handwritten notesInserting multimedia files Inserting an idea sketchInserting an image or video with frame Inserting map informationMaking a chart Creating and managing chartsMaking a table Available options may vary depending on the chart type Editing a chartViewing note pages Viewing pages preview Searching for notesCreating events or tasks PlannerMap that appears Syncing with Google Calendar Handwriting on month viewChanging calendar type Searching for eventsDropbox Tap your Samsung account or Sync settings to sync files CloudSyncing with the Samsung account Backing up or restoring dataSetting alarms AlarmClock World clock TimerStopwatch Health CalculatorStarting S Health To edit the profile, tap Settings →Edit profile Checking your health informationUsing the Walking mate Tap Start to count your steps. Tap Pause to save the recordsUsing the Exercise mate Using the Food tracker Checking the comfort level of the current place Managing weight Configuring settings for S Health Voice Recorder TranslatorRecording voice memos Playing voice memos Changing the recording modeManaging voice memos Voice Saving files with contextual tagsManaging categories Viewing the bookmarks listHands-free mode Finder Using wake-up commands on the locked screenWaking up the device with voice Google Searching the deviceSearch scope Google NowScrapbook Voice SearchCreating categories Collecting itemsMy Files Viewing filesSearching for a file Adding shortcuts to foldersTripAdvisor DownloadsEvernote Knox Searching for locations MapsGetting directions for a destination About Settings Wi-FiSetting Wi-Fi sleep policy Tap Wi-Fi → →Advanced →Keep Wi-Fi on during sleepBluetooth Setting Network notificationWi-Fi Direct Tap Wi-Fi →Wi-Fi DirectLocation services Flight modeData usage Customise settings to control networks Set up and connect to virtual private networks VPNsMore networks BeamDevice Nearby devicesScreen Mirroring SoundScreen mode DisplayLED indicator Multi windowLock screen Set the device to use Multi WindowEasy mode Set the device to easy modeWallpaper FontAccessibility Answering/ending callsText-to-speech options Call Call accessoriesCall alerts Additional settings Ringtones and keypad tonesControls Blocking modeLanguage and input Google voice typing Handwriting recognitionVoice search Select a language of handwriting recognitionVoice control PenText-to-speech options Pointer speedOne-handed operation Air gestureAir view pen options Air viewAir view finger options Motions Palm motionGeneral Smart screenIncrease touch sensitivity AccountsBackup and reset Date and timeAccessory Safety assistanceView window colour Battery Power saving modeApplication manager StorageSet up SIM card lock Account registration Add or view your Samsung accountAccess device information and update device software Google SettingsAbout device Troubleshooting Touch screen responds slowly or improperly Your battery is low. Recharge or replace the battery Ensure that the charger is connected properlyYour device is hot to the touch Ensure that your device supports the file typeAnother Bluetooth device is not located Data stored on the device has been lost English EU /2015. Rev

Related manuals

Manual 182 pages 49.47 Kb

Manual 165 pages 20.38 Kb

Manual 182 pages 12.26 Kb

Manual 729 pages 6.9 Kb