Samsung LS32E590CS/XV, LS32E590CS/ZR manual Troubleshooting Guide, Testing the Product

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Chapter 09

Troubleshooting Guide

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Center

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1	Power off both the PC and product.
2	Disconnect the cables from the product.
3	Power on the product.
4	If the message Check Signal Cable appears, the product is working normally.

Checking the Resolution and Frequency

For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message Not Optimum Mode will appear for a short time. ――The displayed resolution may vary depending on the product or PC system settings.

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Contents Monitor Table of contents Installing the Software Copyright Before Using the ProductSafety Precautions Securing the Installation SpacePrecautions for storage SymbolsElectricity and Safety CleaningPower off the product and computer Installation Samsung Operation Product failure, an electric shock or fire may result Output ports, etcPage Correct posture to use the product Checking the Components PreparationsComponents Control Panel PartsIcons Description Multi directional button that helps navigateDirect Key guide UP/DOWN Adjust Brightness, Contrast, SharpnessOff IconsDescription Function Key GuidePower Off JOG Button Power saving/Non-signal modeJOG Button Action Source ChangePort Reverse SideAttaching the Stand InstallationRemoving the Stand Adjusting the Product Tilt To lock an anti-theft locking device Anti-theft LockInstalling the Wall Mount Kit Installing the Wall MountS32E590C 200 x Wall Mount Kit Specifications VesaBefore Connecting Connecting and Using a Source DeviceConnection Using the Hdmi Cable Pre-connection CheckpointsConnection Using the DP Cable Connection Using an HDMI-DVI CableDVI port on the PC On the PCConnecting the Power Connecting to Headphones or SpeakersSetting Optimum Resolution Driver InstallationClick on the Windows Driver downloaded from the website Select your product model from the list of modelsConfiguring Samsung Magic Bright Screen SetupPC mode Samsung Magic BrightSelected option will be applied AV modeAdjust the Brightness controlling the JOG button LEFT/RIGHT Configuring BrightnessBrightness Dynamic Contrast mode Configuring ContrastAdjust the Contrast controlling the JOG button LEFT/RIGHT ContrastAdjust the Sharpness controlling the JOG button LEFT/RIGHT Configuring SharpnessSharpness Gamma Adjust the middle level of luminance Configuring ColorColor Mode1 / Mode2 / Mode3Hdmi Black Level Configuring the Hdmi Black Level SettingsConfiguring Eye Saver Mode Eye Saver ModeConfiguring Game Mode Game ModeResponse Time Configuring the Response TimeStandard / Faster / Fastest Changing the Picture Size Picture SizeChange the picture size ――A digital output device is connected using the Hdmi cable Configuring H-Position & V-Position Screen AdjustmentTransparency Coordinating OSDChanging Transparency Set the transparency for the menu windowsLanguage Configuring LanguageSet the menu language Display Time Configuring Display TimeSec / 10 sec / 20 sec / 200 sec Configuring Volume Setup and ResetAdjust the Volume controlling the JOG button LEFT/RIGHT Sound――Applicable when speakers are connected Configuring Sound ModeConfiguring Select Sound Eco Saving Plus Configuring Eco Saving PlusOff Deactivate the Eco Saving Plus function Configuring Off Timer Off TimerYou can set the product to automatically turn off Menu System and set Off Timer to Off Configuring Turn Off AfterConfiguring PC/AV Mode PC/AV ModeDisplayPort Ver Configuring DisplayPort VerSource Detection Configuring Source DetectionYou can activate Source Detection Auto The input source is automatically recognizedKey Repeat Time Configuring Key Repeat TimePressed Configuring Power LED On Power LED OnInitializing Settings Reset All Reset AllInformation Menu and Others View the current input source, frequency and resolutionInformation Displaying InformationContrast BrightnessSharpness Configuring Volume in the Initial Screen Easy Setting Box Installing the SoftwareInstalling the Software Removing the SoftwareTesting the Product Troubleshooting GuideChecking the Resolution and Frequency Screen keeps switching on and off Issues SolutionsNot Optimum Mode is displayed Check the followingAdjust Brightness and Contrast IssuesVolume is too low Check the volumeThere is no sound Video is available but there is no soundQuestion Answer Adjust the resolutionHow can I change the frequency? Set the frequency on your graphics cardSettings or Bios Setup on the PC How do I set power-saving mode?Appearance and Themes Display PersonalizeSignal connectors HDMI, DP Port SpecificationsGeneral Model NameStorage Environmental conditions OperatingPower Indicator PowerSaverPower Consumption Off BlinkingResolution Standard Signal Mode TableModel Name S32E590C Pixel Clock MHz Sync Polarity H/V KHzVESA, 1280 x VESA, 1152 xVESA, 1440 x VESA, 1600 x 900 RBAppendix Product damage caused by customers faultNot a product defect OthersCorrect Disposal OSD On Screen Display On Terminology

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