Samsung SBB-SS08FL1/NG manual Remote control issue, Video is available but there is no sound

Page 94

Sound issue

Video is available but there is no sound.

If an HDMI cable is connected, check the audio output settings on the PC.

If a source device is used

•• Make sure the audio cable is properly connected to the audio input port on the product.

•• Check the audio output settings for the source device.

(For example, if an HDMI cable is connected to the monitor, the audio setting for the cable box may need to be changed to HDMI.)

If a DVI-HDMI cable is used, a separate audio cable is required.

If the product has a headphone port, make sure nothing is connected to it.

Reconnect the power cable to the device and then reboot the device.

There is static coming from the speakers.

Check the cable connection. Make sure a video cable is not connected to an audio input port.

Check the signal strength after connecting a cable.

Low signal level can cause corrupted sound.

There is audible sound when the volume is muted.

Audio settings for main speakers are separate from the internal speakers on the product. Changing or muting the volume on the product does not affect an external amplifier(decoder).

Remote control issue

The remote control does not work.

Make sure that the batteries are correctly in place (+/-).

Check if the batteries are flat.

Check for power failure.

Make sure that the power cord is connected.

Check for any special lighting or neon signs switched on in the vicinity.

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Contents SBB-SSF Table of contents Sound Adjustment Support Before Using the Product CopyrightSafety Precautions Electricity and SafetyInstallation Operation Page Power on the product and computer CleaningPower off the product and computer StorageChecking the Components PreparationsComponents Control menu PartsControl Panel Buttons DescriptionRJ45 Reverse SidePort Description SD CardMounting the Signage Player Box Conneting to the Signage Player BoxRemote Control To place batteries in the remote control SourceCable Connection Remote Control RS232CPin Signal RS232C CableMale type Rx Pin No Standard Colour SignalLAN Cable GndDirect LAN cable PC to HUB Cross LAN cable PC to PCConnection Command Viewing control state Get control commandControlling Set control command Command type Value rangePower control Volume controlInput source control Safety Lock Video Wall Mode ControlFull Natural Video Wall On Video Wall User Control10x10 Video Wall Model Off10x10 Video Wall Model 1 ~ Set NumberConnecting to a PC Connecting and Using a Source DeviceBefore Connecting Connection Using an Hdmi CableConnection Using an DP Cable Precautions for using DPConnecting to a Video Device Using an Hdmi cableConnecting the LAN Cable Edit Changing the Input sourceSource InformationGeneral SettingsWeb Browser Search EngineBlocked pages Privacy & SecurityApproved pages Refresh Options MDC Programme Installation Uninstallation Using MDCUninstallation Connecting to MDC Using MDC via RS-232C serial data communications standardsUsing MDC via Ethernet Connection using a direct LAN cableConnection using a cross LAN cable Player Player featureViewing content No. DescriptionControl buttons on the remote When content is runningAvailable menu Button FunctionNetwork Schedule Multiframe File Formats Compatible with PlayerTemplate files and LFD.lfd files Contents Video Audio ImagePower Point WordTemplate files LFDFile Formats Compatible with Video Wall VideoRestrictions Schedule → Schedule → EClone Product → Clone Product → EDevice ID Auto Set ID SettingsDevice ID PC Connection CableHorizontal x Vertical Video WallVideo Wall Screen PositionFormat Network Status → Network Status → EOn Timer On/Off Timer→ On/Off Timer → E Off Timer Holiday ManagementTicker → Ticker → EURL Launcher → URL Launcher → EURL Launcher Settings → URL Launcher Settings → EEnter your ID and password to log Approving a connected device from the serverSetting the current time Select Time ZoneHdmi UHD Color PictureHdmi Black Level Reset Picture Picture SizeDisplay Orientation Source Content OrientationOnScreen Display Onscreen Menu OrientationMessage Display Reset OnScreen DisplayLanguage Menu → Sound → Sound Mode → E Sound AdjustmentSound Mode BalanceEqualiser Reset Sound Auto VolumeNetwork Open Network SettingsMenu → Network → Open Network Settings → E Menu → Network → Network Status → ENetwork Settings Connecting to a Wired NetworkManual Open Network Settings Automatic Open Network SettingsManually Server Network Settings Device NameMenu Transparency AccessibilitySystem High ContrastPower On Delay Start SetupSleep Timer TimeAuto Source Switching Power ControlEco Solution Temperature ControlChange PIN Input Device ManagerPlay via SecurityUSB Auto Play Lock GeneralButton Lock Touch Control LockAnynet+ HDMI-CEC Problem Possible SolutionAnynet+ HDMI-CEC Problem Reset SystemGame Mode Menu → System → Reset System → ESupport Software UpdateReset All Contact SamsungRead the following before using media play with a USB device Playing photos and videos Media PlayCompatible devices with media play File system and formatsRemoving a USB device Using a USB deviceConnecting a USB device → Player → Options → Safely RemoveFeatures provided in the media content list Filter By OptionsMenu items in the media content list Option Name OperationsAvailable buttons and features during photo playback Available buttons and features during video playbackSupported Subtitle and Media play file formats Supported image resolutionsFile Extension Type Resolution SubtitleFile Extension Type Codec Comments Supported music file formatsSupported Video Formats Video DecoderMkv AviDivX 3.11 / 4.x / 5.x 1920 x ~30 AsfChecking the Resolution and Frequency Troubleshooting GuideTesting the Product Power on the productNot Optimum Mode is displayed Installation issue PC modeScreen issue Check the followingsScreen appears unstable and shaky Shop where it was purchasedScreen is not clear. The screen is blurry Every 0.5 to 1 secondDisplay looks unstable and then freezes Sound issueVolume is too low Screen cannot be displayed in full screenRemote control does not work Remote control issueThere is audible sound when the volume is muted Video is available but there is no soundThere is no sound in Hdmi mode Source device issueOther issue Product smells like plasticIR sensor is not functioning Question Answer Frequency in Monitor SettingsHow can I change the frequency? How do I set powersaving mode? Personalize → Screen Saver Settings or Bios Setup on the PCSpecifications Model NamePreset Timing Modes Vertical Frequency Pixel Clock Sync Polarity KHz MHz101 Appendix Responsibility for the Pay Service Cost to CustomersProduct damage caused by customers fault Not a product defectLicence Terminology 480i / 480p / 720p
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SBB-SS08FL1/EN, SBB-SS08FL1/NG, SBB-SS08FL1/XY specifications

The Samsung SBB-SS08FL1/EN is a professional digital signage solution that caters to a diverse range of applications including retail displays, corporate environments, and educational institutions. This versatile device combines cutting-edge technology with robust performance to ensure that visual content is delivered efficiently and effectively.

One of the key features of the Samsung SBB-SS08FL1/EN is its powerful performance capabilities. Powered by a high-performing processor, this digital signage box is engineered to handle a variety of multimedia file formats and deliver smooth playback of high-resolution content. Whether you are displaying promotional videos, graphics, or live feeds, the SBB-SS08FL1/EN can manage complex visual tasks with ease.

Another significant characteristic is its compact design. The slim form factor allows for easy integration with various display setups without sacrificing aesthetic appeal. This makes it an excellent choice for tight spaces, such as retail counters or lobby areas, where keeping a clean and professional look is essential.

The SBB-SS08FL1/EN is equipped with advanced connectivity options, including HDMI, USB, and Ethernet ports. These allow for simple connections to various devices and network systems, enabling seamless content updates and management. With its support for Wi-Fi and wired internet connections, users can effortlessly push content updates remotely, ensuring that displays are always showing the latest information.

A standout technology in the SBB-SS08FL1/EN is its compatibility with Samsung's MagicINFO software. This powerful content management system simplifies the process of scheduling and managing digital signage content. Users can create, edit, and publish content from a centralized platform, making it easier to keep displays current and engaging.

Furthermore, the SBB-SS08FL1/EN supports 4K resolution output, allowing businesses to showcase their content in stunning detail. This high degree of clarity enhances viewer engagement and conveys messages more effectively, making it an ideal choice for high-traffic environments.

In terms of reliability, the Samsung SBB-SS08FL1/EN is built to withstand continuous operation, ensuring minimal downtime and long-lasting performance. This reliability makes it a preferred choice for businesses that require consistent and dependable signage solutions.

Overall, the Samsung SBB-SS08FL1/EN is a powerful, versatile, and user-friendly digital signage solution that enhances communication and engagement across various environments, empowering businesses to captivate their audiences effectively.
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