Samsung WAM7500/ZN, WAM6500/ZN, WAM6501/ZN, WAM7501/ZN manual Appendix, AA Troubleshooting

Page 55

Appendix

AATroubleshooting

Before requesting service, please check the following.

 

 

 

 

 

Symptom

 

Check

Remedy

 

The unit will not turn on.

•• Is the power cord plugged into the

•• Connect the power cord to the

 

 

outlet?

outlet.

 

Hub and product is not paired.

•• When the Hub is plugged in, do

•• Reset the HUB. (Refer to the HUB's

 

 

the HUB's front indicators show

user manual for details.)

 

 

it's operating properly?

Unplug the HUB and plug it in

 

•• Is the LAN cable connected to

again. Check whether the pairing

 

 

the wireless router and the HUB

indicator on the front of the HUB is

 

 

properly?

blinking or not.

 

 

•• Make sure the product's front LED

•• Reset the product (see page 5).

 

 

turns from red to blue.

Click here.

 

 

 

 

Unplug the product and plug

 

 

 

it in again. Check whether the

 

 

 

LED indicator on the front of the

 

 

 

product is blinking or not.

A function does not work when

•• Is there static electricity in the air?

•• Disconnect the power plug and

the button is pressed.

 

 

connect it again.

 

Sound is not produced.

•• Is the volume set to minimum?

•• Connect the product correctly.

 

 

 

•• Adjust the volume.

 

The TV SoundConnect (TV pairing)

•• Does your TV support TV

•• TV SoundConnect is supported by

failed.

 

SoundConnect?

some Samsung TVs released after

 

•• Is your TV firmware the latest

2012. Check your TV to see if it

 

 

version?

supports TV SoundConnect.

 

•

• Does an error occur when

•• Confirm TV SoundConnect is set to

 

connecting?

On in your TV's menu.

 

 

 

 

•• Update your TV with the latest

 

 

 

firmware.

 

 

 

 

•• Contact the Samsung Call Centre.

 

 

 

•• Press and hold the

Source

 

 

 

button for more than 5 seconds

 

 

 

to reset TV SoundConnect and

 

 

 

connect a new TV.

 

4444

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Contents R7/R6 Portable Contents Regulatory Compliance Setting the Surround SoundGetting Started AA AccessoriesWAM7500, WAM7501 only Controls the volume levelButton Volume level AA Front PanelWhen the battery is low WAM6500 Power adapter WAM6501 OnlyWith fully charged battery Battery status, etc`` In Wi-Fi / Bluetooth / TV SoundConnect mode AA Standby ModeAA Rear Panel WAM6500/WAM6501 Internet Wireless Router Connecting to the Wi-Fi networkInstalling the Samsung Multiroom App Accessing the Samsung Multiroom AppConnecting to Wi-Fi automatically Android/iOS AA Connecting to Wi-Fi4444 Connecting to Wi-Fi manually Android To connect to another wireless network, press this Connecting to Wi-Fi manually iOS 4444 4444 AA Connecting with a HUB Not Included 4444 4444 Through 15. Click here When relocating your product, refer to the below tableCurrent wireless router Different wireless router Adding a HUBAA Adding additional speakers Additional new speaker is completely added AA Connecting to Bluetooth Devices Connect with Bluetooth function99Only one Bluetooth device can be paired at a time AA App at a glance Using the Samsung Multiroom AppAlbums Lists all the music files by album AA Playing MusicPlaying a music file stored in the smart device Songs Lists all the music files by nameListen to the music through the phone speaker Listening to streaming music 99You may not subscribe to a service using your smart deviceAA Listening to the internet radio Following a station Setting Presets Connecting to TV via bluetooth TV SoundConnect AA Connecting TV to the speaker99Optimal pairing distance is 6.5 feet2 m or less Connecting to TV via Wi-Fi Listening to music from other devices in network AA Using playback menuAdjusting Equaliser and DRC `` Adding music to the queue Managing a queue`` Editing the queue Managing a playlist `` Creating a Playlist 4444 `` Editing a Playlist Add Speaker AA Using the Settings menu`` Add Speaker Guide ServicesSelect the Tutorial to learn how to use the app Displays a list of available servicesOff Turns off the Bluetooth On Turns on the Bluetooth Speaker ModeDevice Settings `` Bluetooth`` Sound Feedback `` Software Update`` Continuous Play Update NowClock `` Sleep Timer Information SupportPress Edit Select the speaker to edit and press Done Connecting multiples productsAA Setting Groups `` Editing groupPress Ungroup `` UngroupingAA Setting the Surround Sound Mode 4444 AA Playing Media Content Saved in a PC Using miscellaneous functionsSamsung Link Wireless Audio Multiroom for Desktop 4444 Appendix AA TroubleshootingProperly? Wireless router or HUBAfter turning on? Wi-Fi Same Wi-Fi networkAA Licences AA Open Source License NoticeWPA2-PSK TKIP/AES AA Specifications4444 Accompanying the product AA Regulatory Compliance StatementsYou to important instructions Inside the productImportant Safety Instructions Wiring the Main Power Supply Plug UK OnlyPower Supply Precautions AA Safety precautionsUsage Precautions Installation PrecautionsAA Additional Information Cleaning PrecautionsAbout the Network Connection Compatible products AA CopyrightContact Samsung World Wide Luxemburg Singapore
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WAM7500/ZN, WAM6500/ZN, WAM7501/ZN, WAM6501/ZN specifications

Samsung's range of wireless audio systems, particularly the WAM6501/ZN, WAM7501/ZN, WAM6500/ZN, and WAM7500/ZN, represents a step forward in portable audio technology, designed to deliver rich sound quality while ensuring seamless connectivity and versatility. These models are part of Samsung’s multi-room audio lineup, providing users with an exceptional audio experience throughout their home or on the go.

One of the primary features of these models is their sophisticated SoundShare technology, which allows easy pairing with compatible Samsung TVs or smartphones. This functionality enhances the audio experience, making it simple for users to enjoy their favorite shows and music with superior sound quality. The wireless connection is supported by Bluetooth and Wi-Fi capabilities, offering flexibility in how users wish to stream their music.

The WAM6501/ZN and WAM7501/ZN models are particularly notable for their 360-degree sound projection. Utilizing Samsung's Ring Radiator technology, they are engineered to distribute sound evenly in all directions. This means that no matter where a listener is located in the room, they will enjoy clear and balanced sound, making them ideal for parties or gatherings.

In terms of design, these speakers boast a sleek and modern aesthetic, making them not just functional but also a stylish addition to any home decor. The compact form factor of the WAM6500/ZN and WAM7500/ZN models means they can fit neatly into any space, whether on a shelf, desk, or as part of a home entertainment setup.

Another significant characteristic is their compatibility with a variety of audio formats. Users can enjoy music in high-resolution audio formats, ensuring that every note and detail is captured accurately. The integration with streaming services like Spotify and Deezer means that a vast library of music is always at the users' fingertips.

Additionally, these models support the Samsung SmartThings app, allowing users to control their music and adjust settings remotely. This seamless integration provides a user-friendly experience and enhances the versatility of their audio systems.

In summary, the Samsung WAM6501/ZN, WAM7501/ZN, WAM6500/ZN, and WAM7500/ZN embody the best in modern audio technology. With their wireless capabilities, exceptional sound quality, stylish design, and compatibility with smart devices, these speakers are an excellent choice for anyone seeking to enhance their audio experience, whether at home or on the go. Whether for casual listening or more critical audio enjoyment, these models deliver.
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