• Make sure the water tap is open.
• Tap Start again on the main screen.
• Open the water tap fully.
Action
• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
If a problem persists, contact a local Samsung service centre.
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• Make sure the Auto Dispense function is enabled, with both the Water Hardness and Concentration settings properly specified.
I cannot apply additional detergent.
• Make sure you use the recommended types of detergent as appropriate.
• Check the remaining amount of detergent and fabric softener to see if they are already up to the limit.
The washing machine produces lots of bubbles.
• It may take several seconds to disengage the locking mechanism.
• Check if the Auto Detergent and Auto Softener settings are properly specified.
The door won’t open.
• Make sure the debris filter is not clogged.
• Tap Start to stop operating the washing machine.
• The door remains locked during the heating cycle of the Sanitize course.
The washing machine does not drain and/ or spin.
• Make sure the laundry load is balanced.
• Make sure the drain hose is straightened all the way to the drain system.
• Make sure the washing machine is not touching any other object.
The washing machine
vibrates badly or makes • Make sure that the shipping bolts are removed. noise.
• Make sure the washing machine is installed on a level floor. If the floor is not level, use the levelling feet to adjust the level.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Clean the filter on the water supply hose.
Water supply is insufficient, or no water is supplied.
The washing machine won’t start.
Problem
Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try the suggestions.