Other Information
Issues | Solutions and Explanations |
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Image Retention (Burn In) Issue. | • To minimize the possibility of screen burn, this unit is equipped with screen burn reduction technology. |
| Pixel Shift technology enables you to set picture movement up / down (Vertical Line) and side to side |
| (Horizontal Dot). |
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A “Mode Not Supported” message | • Check the supported resolution of the device, and adjust the external device’s output resolution |
appears. | accordingly (p. 18). |
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There is a plastic smell from the device. | • This smell is normal and will dissipate over time. |
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The device is tilted to the side. | • Remove the base stand from the device and reassemble it. |
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You have intermittent loss of audio or | • Check the cable connections and reconnect them. |
video. | • Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are |
| flexible enough for long term use. If mounting the device to the wall, we recommend using cables with |
| 90 degree connectors. |
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You see small particles when you look | • This is part of the product’s design and is not a defect. |
closely at the edge of the frame of the |
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device. |
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There are recurrent picture/sound issues. | • Check and change the signal/source. |
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A reaction may occur between the rubber | • To prevent this, use felt pads on any surface of the device that comes in direct contact with furniture. |
cushion pads on the base stand and the |
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top finish of some furniture. |
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✎✎This panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
¦¦ Storage and Maintenance
✎✎If you attached some stickers on the screen, it remains some debris after removing the sticker. Please clean it to watch product.
Do not spray water or a cleaning agent directly onto the product. Any liquid that goes into the product may cause a failure, fire, or electric shock.
Clean the product with a soft cloth dapped in a small amount of water.