Samsung UA43MU6153KXXV, UA50MU6153KXXV manual Troubleshooting and Maintenance, TV won’t turn on

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06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

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Contents Series Learning the e-Manuals assistance functions LinkRisk of Electric SHOCK. do not Open Page Contents Whats in the Box? TV Installation Mounting the TV on a wallProviding proper ventilation for your TV Attaching the TV to the Stand Preventing the TV from falling Remote Control RECInstalling batteries into the remote control Initial Setup Using the TV ControllerNetwork Connection Wireless Connecting to a NetworkNetwork Connection Wired Mobile Network Supported Telecom and Model NameTroubleshooting Troubleshooting and MaintenanceTV won’t turn on TV settings are lost after 5 minutes Remote control does not workIntermittent Wi-Fi What is Remote Support? Video App problems Youtube etcEco Sensor and screen brightness How does Remote Support work?Still image warning Caring for the TVSpecifications and Other Information SpecificationsEnvironmental Considerations Decreasing power consumptionLicences For India only This product is RoHS compliantThis page is intentionally Left blank Contact Samsung World Wide
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UA43MU6153KXXV, UA50MU6153KXXV, UA40MU6153KXXV specifications

The Samsung UA40MU6153KXXV, UA50MU6153KXXV, and UA43MU6153KXXV are part of Samsung's impressive lineup of Ultra HD 4K Smart TVs, designed to elevate your entertainment experience. With their stunning picture quality, advanced features, and sleek designs, these models stand out in any living space.

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