Samsung UA43KU6000KXXV What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

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The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status).

Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

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Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Contents Series 6 Risk of Electric Shock do not Open Whats in the Box? About the Samsung Smart Remote Turns the TV on and offUsing the TV Controller Installing batteries into the Samsung Smart RemoteNetwork Connection Wireless Connecting to a NetworkNetwork Connection Wired Mobile Network Supported Telecom and Model NameUsing the buttons in the e-Manual Initial SetupE-Manual Remote control does not work Troubleshooting and MaintenanceTroubleshooting TV won’t turn onIntermittent Wi-Fi What is Remote Support?TV settings are lost after 5 minutes Video App problems Youtube etcStill image warning Eco Sensor and screen brightnessCaring for the TV Vesa wall mount kit notes and specifications TV InstallationMounting the TV on a wall Providing proper ventilation for your TV Attaching the TV to the Stand Safety Precaution Securing the TV to the wallPreventing the TV from falling Specifications and Other Information SpecificationsLicences Decreasing power consumptionFor India only This page is intentionally Left blank Country Customer Care Centre Web Site
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UA60KU6000KXXV, UA50KU6000KXXV, UA55KU6000KXXV, UA40KU6000KXXV, UA65KU6000KXXV specifications

Samsung has long been at the forefront of television technology, and the KU6000 series is a testament to this legacy. This series includes models such as the UA43KU6000KXXV, UA65KU6000KXXV, UA40KU6000KXXV, UA55KU6000KXXV, and UA50KU6000KXXV, each offering a unique blend of features designed to enhance the viewing experience.

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The design of the KU6000 series is sleek and modern, featuring ultra-thin bezels that maximize the screen space and create a more immersive viewing environment. The TVs are built with a focus on aesthetics as well as functionality, making them a great addition to any living room.

Connectivity options are abundant in the KU6000 series, with multiple HDMI and USB ports making it easy to connect external devices like game consoles, Blu-ray players, and sound systems. Additionally, built-in WiFi support allows seamless access to a variety of internet-based services without the clutter of wires.

In summary, the Samsung KU6000 series, showcased by models like UA43KU6000KXXV, UA65KU6000KXXV, UA40KU6000KXXV, UA55KU6000KXXV, and UA50KU6000KXXV, represents a powerful combination of 4K UHD resolution, HDR technology, smart functionality, and sleek design. This series is poised to meet the demands of modern viewers looking for stunning visuals and comprehensive entertainment options, ensuring that Samsung remains a leader in the television market.