Samsung HT-ES455K/XV, HT-ES455K/SQ manual Other Information, Troubleshooting

Page 38

Other Information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom

Check/Remedy

 

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

Playback does not start.

• Check the region number of the DVD.

 

DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this product.

 

• Make sure that the rating level is correct.

 

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

 

 

Play/Pause button is pressed.

 

 

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

Sound can be heard only from a

• On certain DVD discs, sound is output from the front speakers only.

few speakers and not all 6.

• Check if the speakers are connected properly.

 

• Adjust the volume.

 

 

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

Select "PROLOG" by pressing

 

PL II (Dolby Pro Logic II) on the remote control to

 

use all six speakers.

 

 

 

 

 

Dolby Digital 5.1 CH Surround

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is

Sound is not produced.

produced only if the disc is recorded with 5.1 channel sound.

 

• Is the audio language correctly set to Dolby Digital 5.1-CH in the information display?

 

 

 

The remote control does not work.

• Is the remote control being operated within its operation range of angle and distance?

 

• Are the batteries drained?

 

 

 

• Have you selected the correct mode (RECEIVER DVD/TV)?

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

 

 

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

 

 

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

 

 

 

Audio language and subtitles do not work.

• Audio language and subtitles will not work if the disc does not contain them.

 

 

 

The Disc/Title menu screen does not

• Are you using a disc that does not contain menus?

appear even when the Disc/Title

 

 

 

function is selected.

 

 

 

 

 

 

Aspect ratio cannot be changed.

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN

 

SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc

 

jacket and then select the appropriate function.

 

 

 

 

38 English

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Contents Digital Home Entertainment System English Safety InformationSafety Warnings Wide SLOT, Fully InsertCheck for the supplied accessories below PrecautionsAccessories Handling and Storing Discs Holding discsDisc Storage LicenceContents Disc Playback Using the Playback FunctionSound Mode Jpeg File PlaybackRegion Code Disc Types and CharacteristicsGetting Started Icons that will be used in manualCD-R Discs Disc types that can be playedDisc Types And Disc Format CD-R MP3 DiscsSupported Formats DivX DVD±R/±RW, CD-R/RW DiscsDivX Digital internet video express FormatKbps Format Still Music MovieDivX Front Panel DescriptionRear Panel Tour of the Remote Control Remote controlIf the TV turns off, the setting is complete Setting the Remote ControlBattery size AAA  The remote control will work on a Samsung TV by defaultConnecting the Speakers ConnectionsAssembled Speakers Installing the Speakers on the Half Tallboy StandSpeaker Components Front SpeakersMethodSurround Speakers Installing the Speakers on the Tallboy StandThis is the appearance after the speaker is installed Connect the speakers with the partition-stand as shownSurround Speaker R Connecting The SpeakersFront Speaker L SubwooferMethod 2 Composite Video Connecting the Video Out to your TVChoose one of the two methods for connecting to a TV Hdmi Auto Detection FunctionReduction Original vocals Using Anynet+HDMI-CECConnecting Microphone Connecting Audio from External Components AUX1 Connecting an External Component/MP3 playerConnecting the FM Antenna Audio Cable not suppliedAUX2 Connecting an External Analog Component Optical Connecting an External Digital ComponentSetting the Setup menu SetupBefore Starting Initial Settings Press the Exit button to exit the setup menuTV Aspect ResolutionVideo Out Signaloption BD WiseSpeaker Setting AudioDRC Dynamic Range Compression Setting the Center SpeakerSetting the Surround Speaker Test ToneUser EQ Initial SettingsSpeaker Selection Audio Return ChProduct Information Change PasswordParental Rating Disc Playback Will appear when an invalid button is pressedBasic Functions Audio CDCD-DA/MP3/WMA PlaybackRotate Function Forward/Reverse SearchSkipping Scenes/Songs Slow Motion PlayStep Motion Play Using the Disc MenuUsing the Title Menu Minute Skip functionRepeat All Displaying Disc InformationCD/MP3 Repeat Repeat Section A-BAngle Function Selecting the Audio LanguageSelecting the Subtitle Language Tools menuSound Mode Press the S.VOL buttonDSP Digital Signal Processor/EQ Dolby Pro Logic II ModeUsing buttons on the Remote Control Setting Mono/StereoPresetting Stations TUNING/CHSafe USB Removal Playing Media Files using the USB Host FeatureUSB Function USB RecordingTroubleshooting Other InformationLanguage code list Check/RemedySpecifications OpenSSL License OpenSSL License ` Latin America Area Contact Centre ` North America ` EuropeCode No. AH68-02469G
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