TROUBLESHOOTING
Before seeking assistance, check the following.
The unit will not turn on.
Is the power cord plugged into the outlet?
➮Connect the power plug to the outlet.
A function does not work when the button is pressed.
Is there static electricity in the air?
➮Disconnect the power plug and connect it again.
Sound is not produced.
Is the Mute function on?
➮Press the 
(Mute) button to cancel the function. Is the volume set to minimum?
➮Adjust the Volume.
The remote control does not work.
Is the battery drained?
➮Replace with new battery.
Is the distance between the remote control and Soundbar main unit too far?
➮Move the remote control closer to the Soundbar main unit.
The TV SoundConnect (TV pairing) failed.
Does your TV support TV SoundConnect?
➮TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.
Is your TV firmware the latest version?
➮Update your TV with the latest firmware. Does an error occur when connecting?
➮Contact the Samsung Call Centre.
➮Reset TV SoundConnect and connect again. To reset the TV SoundConnect connection, press and hold the p button for 5 seconds.
LICENCE
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio and the
For DTS patents, see http://patents.dts.com. Manufactured under licence from DTS Licencing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS 2.0 Channel is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved.
OPEN SOURCE LICENCE NOTICE
To send inquiries and requests regarding open sources, contact Samsung via Email (oss.request@samsung.com).
IMPORTANT NOTE ABOUT SERVICE
Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.
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