Samsung UA49MU6300KXXV, UA65MU6300KXXV manual Troubleshooting and Maintenance, TV won’t turn on

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06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

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Contents Series 6 Learning the e-Manuals assistance functions LinkRisk of Electric SHOCK. do not Open Page Contents Whats in the Box? 4EATV Installation Mounting the TV on a wallProviding proper ventilation for your TV Attaching the TV to the Stand Preventing the TV from falling Samsung Smart Remote Pairing the TV to the Samsung Smart Remote Installing batteries into the Samsung Smart RemoteInitial Setup Using the TV ControllerNetwork Connection Wireless Connecting to a NetworkNetwork Connection Wired Mobile Network Supported Telecom and Model NameTroubleshooting Troubleshooting and MaintenanceTV won’t turn on TV settings are lost after 5 minutes Remote control does not workIntermittent Wi-Fi What is Remote Support? Video App problems Youtube etcEco Sensor and screen brightness How does Remote Support work?Still image warning Caring for the TVSpecifications Specifications and Other InformationEnvironmental Considerations Licences Decreasing power consumptionFor India only This page is intentionally Left blank This page is intentionally Left blank Contact Samsung World Wide
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UA49MU6300KXXV, UA65MU6300KXXV, UA55MU6300KXXV specifications

The Samsung UA65MU6300KXXV, UA49MU6300KXXV, and UA55MU6300KXXV are part of Samsung's MU6300 series, which is known for delivering impressive picture quality and a solid array of features. These models represent a range of sizes that cater to diverse viewing needs, with the UA65MU6300KXXV boasting a 65-inch display, the UA55MU6300KXXV offering a 55-inch screen, and the UA49MU6300KXXV featuring a compact 49-inch size.

One of the standout features of these models is their UHD resolution, which provides four times the detail of Full HD. With a resolution of 3840 x 2160 pixels, viewers can enjoy crisp and vivid visuals, whether they are watching movies, playing games, or streaming their favorite shows. The Ultra HD Upcaling technology further enhances non-UHD content to near-UHD quality, ensuring that every viewing experience is as engaging as possible.

The MU6300 series utilizes Samsung's HDR Premium technology, which allows for a broader range of colors and contrasts. This means that bright scenes shine with brilliance and dark scenes reveal subtle details, resulting in a more life-like and immersive viewing experience. Alongside HDR, Samsung's Precision Black technology enhances the contrast ratio, making blacks deeper and more defined.

Smart TV functionality is another notable aspect of these televisions. Powered by Samsung's Tizen operating system, users have access to a variety of streaming services, apps, and web browsing capabilities. The Smart Hub feature allows for seamless navigation and easy access to content, providing a user-friendly experience.

The design of the MU6300 series is sleek and modern, with slim bezels that maximize screen real estate. The clean lines and minimalistic aesthetic make these televisions a stylish addition to any living room setup.

Connectivity options are robust, with multiple HDMI ports and USB inputs ensuring compatibility with various devices, including gaming consoles, sound systems, and Blu-ray players. Additionally, features like Bluetooth allow for easy wireless connections to compatible devices.

In summary, the Samsung UA65MU6300KXXV, UA49MU6300KXXV, and UA55MU6300KXXV capture the essence of modern television technology. With their impressive UHD resolution, advanced HDR capabilities, smart functionality, and stylish design, these models are well-suited for anyone looking to elevate their home entertainment experience. Whether for binge-watching series, playing video games, or enjoying family movie nights, Samsung’s MU6300 series delivers on performance and quality.
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