Samsung UA49K5300AKXXV What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

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The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status).

Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

Single story

 

 

 

 

Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Contents Series Risk of Electric Shock do not Open Whats in the Box? About the Remote Control Smart Hub Launches Home ScreenUsing the TV Controller Installing batteries into the Remote ControlNetwork Connection Wireless Connecting to a NetworkNetwork Connection Wired Mobile Network Supported Telecom and Model NameUsing the buttons in the e-Manual Initial SetupE-Manual Remote control does not work Troubleshooting and MaintenanceTroubleshooting TV won’t turn onIntermittent Wi-Fi What is Remote Support?TV settings are lost after 5 minutes Video App problems Youtube etcStill image warning Eco Sensor and screen brightnessCaring for the TV Vesa wall mount kit notes and specifications TV InstallationMounting the TV on a wall Providing proper ventilation for your TV Attaching the TV to the Stand Safety Precaution Securing the TV to the wallPreventing the TV from falling Specifications and Other Information SpecificationsLicences Decreasing power consumptionFor India only This page is intentionally Left blank Country Customer Care Centre Web Site
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UA49K5300AKXXV, UA43K5300AKXXV, UA55K5300AKXXV, UA40K5300AKXXV specifications

The Samsung UA40K5300AKXXV, UA43K5300AKXXV, UA49K5300AKXXV, and UA32K5300AKXXV are part of Samsung's K5300 series of Smart LED TVs, designed to provide an immersive viewing experience with a range of innovative features and technologies. Each model varies in size, catering to different room dimensions and viewer preferences.

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These models also feature a sleek design, with slim bezels that allow the screen to stand out, making them suitable for various décor styles. With their energy-efficient performance, the K5300 series not only offers a high-quality viewing experience but also delivers eco-friendly operation.

In summary, the Samsung UA40K5300AKXXV, UA43K5300AKXXV, UA49K5300AKXXV, and UA32K5300AKXXV models offer a combination of advanced picture technologies, smart functionality, and sleek design. Together, they create an enjoyable entertainment experience for users of all ages, making them a worthy addition to any home theater setup.