Samsung UA55HU9000KXXV, UA65HU9000KXXV manual Getting Support, Support through Remote Management

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Getting Support

The TV has several built-in systems designed for user and TV system support.

Support through Remote Management

Support > Remote Management Try Now

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely.

"" This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●● Diagnose your TV

●● Adjust the TV settings for you ●● Perform a factory reset your TV

●● Install recommended firmware updates

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Contents Manual Contents Smart Features TV Viewing and Recording Features General UHD Connecting the TV to the internet Using the Smart TVUsing Smart Hub Setting up Voice Control Using Voice ControlSetting up Motion Control Using Motion ControlSetting the Samsung Smart Control Using the Samsung Smart ControlUsing the Samsung Smart Control Activating Soccer Mode Using the Soccer ModeUsing the Multi-Link Screen Using Multi-Link ScreenRunning Editing Channel Editing channelsSorting the channel list Aerial Connection Hdmi Video Device ConnectionHdmi Connection Component Connection AV Connection Hdmi ARC Connection TV Audio through the External SpeakersDigital Audio Optical Connection Audio Out Connection Connecting to a Computer Connecting via Hdmi Port Connecting with the Hdmi DVI Port Connecting via Home Network Dlna Connecting via Samsung LinkConnecting with a Mobile Device Connecting with MHL-to-HDMI Cable Mobile Device Screen on TV Screen Mirroring Connecting via a mobile deviceNot searching for the TV on mobile devices Allow/Reject the connection via mobile devices111 Network Wi-Fi Direct Try NowConnecting via Smart View Universal remote setup Input Signal SelectionName of TV on Network Network Device Name Try NowInserting Batteries into Samsung Smart Control When you see this alarm icon on the screenReconnecting Samsung Smart Control Pairing Samsung Smart ControlButton Functions Using Samsung Smart Control¢ / AD Guide / CH.LIST Additional Functions Using the TV by Moving the Samsung Smart ControlMenu Access & Item Selection Using the TV with the TouchpadMoving the Focus/Pointer Moving to the Smart Hub panel Displaying the Context-sensitive Menu on Smart HubScrolling on the Web Browser Info AD/SUBT Important Information Using Near Field Communications NFCSystem Universal Remote Setup Setting Up the Universal Remote ControlControlling External Devices with the TV Remote Using the TV RemoteExternal Device Registration Universal Remote Features Connecting a USB Keyboard Connecting a KeyboardConnecting a Bluetooth Keyboard System Device Manager Keyboard Settings Try NowSwitch Input Language Using the KeyboardChanging Keyboards Try Now Keyboard typeConnecting a USB Mouse Connecting a MouseConnecting a Bluetooth Mouse System Device Manager Mouse Settings Try NowUsing the Mouse Changing Mouse Buttons and Pointer Speed Try Now Changing Mice Try NowPrimary Button Using Additional Functions Entering Text Using QwertyConnecting a LAN Cable Establishing a Wired Internet ConnectionConnecting to a Wired Internet Network Manually Connecting to a Wired Internet Network AutomaticallyNetwork Network Settings Try Now Network Network SettingsIP Settings Connecting to a Wireless Internet Network Automatically Establishing a Wireless Internet ConnectionWireless network Connecting to a Wireless Internet Network Manually111 222 Connecting to a Wireless Internet Network with WPSTroubleshooting Wired Internet Connectivity Issues Troubleshooting Internet Connectivity IssuesIP auto setting failed Try Now No network cable found Try Now Try NowWireless network connection failed, Try Now Try Now Troubleshooting Wireless Internet Connectivity IssuesUnable to connect to a wireless router Try Now Try Now Network Network Status Try Now Checking the Internet Connection StatusUsing Multi-Link Screen Using Multiple Functions in a Single Screen Multi-LinkSelecting a Feature Changing the Channel/VolumeSelect Speaker Settings from the Settings menu Pairing Bluetooth headphoneSelecting the Audio-Source Screen Smart Hub Testing Smart Hub connectionsSmart Hub Open Smart Hub Try Now Support Self Diagnosis Smart Hub Connection TestOpening the Home Screen Setting your favourite itemDeleting browsing history Resetting Smart Hub Using the Smart Hub TutorialMoving to the Panel Screen Creating a Samsung Account Using Smart Hub with Samsung AccountSmart Hub Samsung Account Try Now Signing into Samsung Account Creating a Samsung Account using a Facebook AccountLogging into and Saving a Samsung Account Easily Logging Into Your Samsung Account Saved on the TVSmart Hub Samsung Account Link Service Accounts Disconnecting a Linked AccountLinking My Samsung and App Accounts Linking an App AccountDeleting All Samsung Accounts from the TV Changing and Adding Information to Samsung AccountSmart Hub Samsung Account Smart Hub Samsung Account Remove Accounts from TVNews Using the NewsON PanelWeather Using Pop-Up Menu Functions Using the Games PanelInstalling and Running a Game Installing an App in the Detailed Game Information Screen Quickly Installing GamesLaunching a Game Updating a Game Managing Downloaded or Purchased GamesRemoving a Game Rating/Sharing/Reviewing a GameUsing Samsung Apps Panel Using Pop-Up Menu Functions Quick Installation Installing an AppInstalling an App from the Detailed App Information Screen Rearranging Apps on the Samsung Apps Screen Default AppsLaunching an App ManualRating/Reviewing an App Removing an App from the TVRemoving an App Removing Multiple AppsSetting Auto App Update Samsung Apps FeaturesUpdating an App Enabling Automatic TickersUsing an App while Watching TV Setting Push NotificationUsing SyncPlus while Watching TV Using On TV Panel Page Viewing Detailed Programme Information Removing Adult Content from the Recommended List Configuring On TV SettingsSmart Hub On TV Settings Receiving Automatic NotificationsUsing Movies & TV Shows Panel Page Using Pop-Up Menu Functions Registering Content to Favourites Restricting Purchased Content ViewingWatching a Movie/TV Programme Smart Hub VOD Rating LockRating Content Rating and Sharing a Purchased ContentSharing With SNS Multimedia Playing Photos, Videos, and Music MultimediaPlaying Media Contents from a USB Device Allowing Connection with a Computer/Mobile Device Playing Multimedia Content Saved in a Computer/Mobile DeviceWhen Connected through Samsung Link When Connected through Home Network DlnaPlaying Media Contents from a Storage Service Buttons and Functions Available while Viewing Photos SettingsPause / Play Previous / NextRewind / Fast Forward Buttons and Functions Available while Watching VideoSeconds Shuffle Buttons and Functions Available while Playing MusicListening to Music in HD Quality Filter Functions on the Media Content List ScreenSort by OptionsEnabling Voice Control Using the Voice Recognition TutorialSystem Voice Control Support Voice Recognition TutorialChanging Voice Control Language Learning Voice Control BasicsSystem Voice Control Language Enabling/Disabling TV Voice Using the Voice Interaction function InteractivelyEnabling TV Voice in Selected Voice Gender System Voice Control System Voice Control Voice Recognition Environment Test Testing Noise Around the TVs Built-in MicrophoneSystem Voice Control Voice Sensitivity Using the Voice SensitivityChanging the Trigger Words Turning On the TV Using Voice ControlSystem Voice Control Trigger Word Using the Voice Interaction function Interactively Testing Ambient Illumination Using the TV Camera Controlling the TV using Motions Motion ControlChecking Illumination System Motion ControlActivating Motion Control Using Motion Control TutorialLearning Motion Control Basics System Motion Control Motion Control Try NowSmall circle may not be recognised by the TV Screens option menu differs depending on the selected lists Showing and Hiding Animated Motion Guide Adjusting Pointer SpeedMotion Control Layout on the TV Screen Motion Control Screen LayoutMotion Control Layout on the Smart Hub Screen Displaying Hidden Icons When Using Smart Hub Registering Your Face to Your Samsung Account Signing in with Face RecognitionSinging into Samsung Account with Your Face Changing Login Method to Face RecognitionDigital Broadcast Information at a Glance Using the GuideBroadcasting Guide Try Now Support Self Diagnosis Signal Information Try Now Digital Signal Info and StrengthChecking the Current Programme Info Creating a USB Recording Device Recording ProgrammesOn TV Recorded TV Managing USB Recording Devices Instant Recording Recording ProgrammesInstant and Schedule Recording options from the Guide Schedule Recording option on a Specified Date and TimeButtons and Functions Available While Recording a Programme Deleting Schedule Recording Sessions Managing the Schedule Recording ListEditing Schedule Recording Sessions Broadcasting Schedule ManagerViewing Recorded Programmes Available Buttons and Features while Playing RecordingsOn TV Recorded TV or Multimedia USB Drive ZoomLive TV Highlights PlayerSubtitle Settings Managing Recorded Files Saved File List FeaturesSetting Up Schedule Viewing Setting Up a Schedule ViewingDigital Channel Schedule Viewing Analogue Channel Schedule ViewingDeleting Schedule Viewing Sessions Managing the Schedule Viewing ListEditing Schedule Viewing Sessions Go to Live TV / Stop Timeshift Using TimeshiftPause Broadcasting Channel List Try Now Using the Channel ListRegistering and Removing Channels Registering, Removing, and Editing ChannelsRemoving Registered Channels Broadcasting Edit Channel Try NowEditing Registered Channels Enabling/Disabling Password Protection on ChannelsLocking/ Unlocking Channels Select AllRegistering a Channel as Favourites Creating a Personal Favourites ListRegistering the Current Channel as a Favourites Registering Multiple Channels as FavouritesViewing Favourites List Channels Only Edit Favourites FeaturesEditing a Favourites List Rearranging a Favourites List Removing Registered Channels from a Favourites ListCopying a Favourites List to a Different Favourites List Renaming a Favourites ListEnabling Soccer Mode Watching a Sports Game Realistically Soccer ModeExtracting Highlights Automatically Functions Available in Soccer Mode When Audio Description is set to On Viewing a Sports Event Recorded in Soccer ModeGo to Social TV / Social TV Showing Subtitles TV-Viewing Support FeaturesSubtitle Options PIP Broadcast Viewing Changing Teletext LanguageSelect Broadcasting Auto Tuning Broadcasting Auto Tuning Try NowAuto Tuning Scanning for Available ChannelsSelecting the Broadcast Audio Options System Accessibility Audio DescriptionAudio Description Broadcasting Audio Options Try Now Audio LanguageManual Tuning Using the Channel SettingsCountry or Area When Aerial Source is set to Terrestrial or Cable Fine-Tuning the ScreenDigital Channel Tuning Analogue Channel TuningTransfer Channel List Broadcasting Channel Settings Transfer Channel ListChoosing the Right Picture Mode for the Viewing Environment Changing the Picture Mode and Adjusting the Picture QualityAdjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings Motion Lighting Try Now White Balance Try NowAdjusting the Picture for Easier Viewing Picture Options Analogue Clean View Film Mode Try NowMotion Plus Smart LEDStarting 3D Viewing in 3DPicture 3D Try Now Picture 3D 3D Mode Try Now Changing the 3D ModePicture 3D Adjusting the 3D EffectPicture PIP Picture Support FunctionsChoosing the Right Screen Size Changing the Picture Size and PositionAdjusting the Screen Position Resetting the Picture Mode SettingsAdjusting the 43 Screen Size Choosing the Right Sound Mode for the Environment Changing the Sound Mode and Using Sound EffectsSound Sound Effect Try Now Using Sound EffectsDialog Clarity Try Now Equaliser Try NowCustomising Sound Sound Customiser Using a Custom Sound ProfileCustomising Sound Modifying a Custom Sound Renaming and Deleting Custom Sound ProfilesSound Sound Customiser Manage Custom Sound Try Now Sound Sound Customiser Edit Custom Sound Try NowListening to TV Sound through Samsung Bluetooth Audio Designating the TVs Installation TypeSound Support Functions Selecting SpeakersEnabling the Sound Additional Settings Resetting All Sound Settings Listening to 3D Audio in 3D ModeAuto Volume Try Now Sound Reset Sound Try NowSetting the Current Time Setting the Time and Using the TimerSetting the Clock using Digital Broadcast Info If the Clock is Wrong in Auto ModeUsing the Sleep Timer Using the TimersTurning On the TV using On Timer System Time Off Timer Try Now Turning Off the TV Using Off TimerAerial Music / PhotoUsing Energy Saving Features Using the Screen Burn Protection and Energy Saving FeaturesPreventing Screen Burn Setting Up Anynet+ HDMI-CEC Using Anynet+ HDMI-CECSystem Anynet+ HDMI-CEC Try Now Auto Turn Off Try NowAccessing the External Devices Menu Using Anynet+ HDMI-CECSelecting an External Device Anynet+ HDMI-CECAdditional e-Manual Features Using the e-ManualLoading Pages using Keywords Launching the e-ManualAccessing the Menu from the e-Manual Try Now Using History to Load Previously Read PagesUpdating the e-Manual to the Latest Version Loading Pages from the IndexSupport Software Update Try Now Updating Software using a USB connectionSupport Software Update Update now Updating the SoftwareProtecting the TV from Hacking and malicious code Enabling Automatic Software UpdatesChecking the TV and Connected Storage Media System Smart Security Settings Auto Scan Automatically Scanning when the TV is Powered OnAutomatically Adding malicious code to the Blocked List If malicious code is detectedSystem Accessibility Voice Guide Using Other FunctionsEnabling Voice Guide for the Visually Impaired Channel List Source Guide On TV Voice Control TV menuEnabling the High Contrast Adjusting the Menu TransparencyExpanding the Smart Hubs Focus Area Setting Up a PasswordChanging the Menu Language Checking NotificationsProgramme Rating Lock Enabling Game ModeEnjoying Rich Colours and Superior Picture Quality BD Wise Enabling the TV to Boot Faster Showing/Hiding the Samsung Logo while BootingEnabling/Disabling the Front Indicators Enabling/Disabling Sound FeedbackUpdate Recorded Programmes Evolution Kit Backup UHD Evolution Kit BackupSystem Evolution Kit Backup or UHD Evolution Kit Backup System Update Recorded ProgrammesSystem DivX Video On Demand Try Now Support Self Diagnosis Reset Try Now Restoring the TV to the Factory SettingsSupport Use Mode Try Now Turning the TV into a Display Model for retail storesTeletext Feature Typical Teletext Getting Support What Does Remote Service Do?Support through Remote Management Support Remote Management Try NowHow Does it Work? Finding the Information You Need for Service There is a problem with the screenTesting the Picture Support Contact Samsung Try NowSharpness, Colour, and Tint G/R settings Jacks are plugged into their proper connectorsAuto Tuning function Cant hear the sound clearly Testing the SoundSupport Self Diagnosis Sound Test Try Now Cant see 3D images clearly Testing 3D Picture QualitySupport Self Diagnosis 3D Picture Test Try Now Computer wont connect There is a problem with the broadcastCant connect to the Internet Performance Test Schedule Recording/Timeshift function isnt WorkingAnynet+ HDMI-CEC isnt working Want to reset the TV Am having trouble launching/using appsMy file wont play Signal Information Other IssuesChange the Use Mode Support Use Mode to Home Use Before Using the Recording and Schedule Recording Functions Before Using the Recording and Timeshift FunctionsClock Before the Using Timeshift Function 3D Precautions Before Using 3D Viewing ModePage Safety Precautions Component Supported Resolutions for each 3D ModeDigital Channel Videos/Photos Supported Resolutions for UHD When connecting viaComputer via Hdmi Cable Recommendation with Voice Interaction Recommendation DisclaimerRecommendation Voice, Motion, and Face Recognition Precautions Read Before Using Voice, Motion, or Face RecognitionUsing the TV Camera Face RecognitionVoice Control Motion ControlRequirements for Using Voice Recognition Requirements for Using Voice, Motion, or Face RecognitionRequirements for Using Motion Recognition Requirements for using Face Recognition Read Before Using Samsung Apps WebBrowser Restrictions Page Photo, Video, and Music File Use Limitations Read Before Playing Photo, Video, or Music FilesStorage Device File Transfers Supported Internal Subtitles Supported External SubtitlesSupported Music Formats and Codecs Supported Image Formats and ResolutionsSupported Video Codecs Video Decoders Other RestrictionsAudio Decoders Picture Sizes and Input Signals Read After Installing the TVInstalling an Anti-Theft Kensington Lock Wireless Internet Precautions Read Before Setting Up a Wireless Internet ConnectionWireless Security Protocols IBM Read Before Connecting a Computer Supported ResolutionsVesa DMT CEA-861 Supported Video ResolutionsLicence Glossary

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UA55HU9000KXXV, UA55HU9000WXSQ, UA78HU9000KXXV, UA65HU9000WXSQ, UA78HU9000WXSQ specifications

Samsung has made significant strides in the television industry with its impressive range of Ultra HD (4K) TVs, notably the UA78HU9000WXSQ, UA65HU9000WXSQ, and UA55HU9000WXSQ models. Each of these televisions brings together cutting-edge technology and sleek design to deliver an extraordinary viewing experience.

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The Smart Hub feature seamlessly integrates various streaming services, allowing users to access a wide range of entertainment options. With intuitive navigation, users can quickly switch between live TV, apps, and games. Samsung's Tizen operating system further enhances the smart experience, providing users with personalized recommendations and easy access to their favorite apps.

Another hallmark of these models is their advanced picture quality settings. The Precision Black technology enables deeper contrast, enhancing the visibility of details in both bright and dark scenes. Furthermore, the Clear Motion Rate reduces motion blur, a crucial feature for watching fast-paced action movies and sports.

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Connectivity is also a key feature of these models. With multiple HDMI and USB ports, users can easily connect external devices, such as sound systems, gaming consoles, and streaming devices. The inclusion of Wi-Fi allows for effortless streaming and updates.

In summary, the Samsung UA78HU9000WXSQ, UA65HU9000WXSQ, and UA55HU9000WXSQ are exemplary models that highlight the brand's commitment to innovation and quality. With advanced picture technologies, an intuitive smart interface, and modern design, these televisions are designed to meet the demands of today's discerning consumers, ensuring an unforgettable viewing experience. Whether for binge-watching a series or enjoying a cinematic masterpiece, these TVs deliver on all fronts.