What is Remote Support?

Video App problems (Youtube etc)


•• Change the DNS to 8.8.8.8. Select		> Settings > General > Network > Network Status > IP Settings >
DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
•• Reset by selecting	> Settings > Support > Self Diagnosis > Reset Smart Hub.

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

•• Diagnose your TV

•• Adjust the TV settings for you

•• Perform a factory reset on your TV

•• Install recommended firmware updates

How does Remote Support work?

You can easily get Samsung Remote Support service for your TV:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section. ( > Settings > Support)

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the technician.

4.The technician will then access your TV.

Eco Sensor and screen brightness

Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go

to > Settings > General > Eco Solution > Ambient Light Detection.

•• If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient Light Detection function.

•• The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease picture brightness.

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UA65NU8500KXXV, UA55NU8500KXXV specifications

The Samsung UA55NU8500KXXV and UA65NU8500KXXV are part of Samsung's acclaimed NU8500 series, known for delivering stunning visuals and top-notch performance. These models are designed to cater to diverse viewing needs, whether for a modest living room or a larger entertainment area.

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The design of the UA55NU8500KXXV and UA65NU8500KXXV is sleek and modern, featuring a curved screen that enhances immersion. This curvature is not just a design choice; it helps to create a more encompassing viewing experience, drawing viewers into the action. The ultra-thin bezels further enhance the aesthetic appeal, ensuring that the screen is the focal point of any room.

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Another notable characteristic is the TV's sound quality. With integrated Dolby Digital Plus technology, users can expect a rich and immersive audio experience that complements the stunning visuals. Additionally, both models support Bluetooth connectivity, enabling users to connect external speakers or sound systems for enhanced audio performance.

For gamers, these models offer game mode settings that optimize performance to reduce input lag and enhance gameplay visuals. This ensures that players have a seamless gaming experience, whether they're competing in fast-paced action or exploring open worlds.

In summary, the Samsung UA55NU8500KXXV and UA65NU8500KXXV are exceptional smart TVs that combine advanced display technologies, smart features, and immersive design to deliver an outstanding entertainment experience. Whether for movie nights, sports events, or gaming marathons, these televisions are equipped to meet a variety of viewing demands while maintaining quality and performance at the forefront.