Samsung LC27A750XS/ZA manual Troubleshooting Guide, Testing the Product, Check the followings

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9Troubleshooting Guide

9.1Requirements Before Contacting Samsung Customer Service Center

9.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cable from the product.

Power on the product.

If the Check Signal Cable message appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

9.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "10.3 Standard Signal Mode Table"), the message Not Optimum Mode. will appear for a short time.

9.1.3 Check the followings.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product

 

and PC, and ensure the connection is secure.

 

(Refer to "3.2 Connecting and Using a PC")

 

 

 

 

Screen issue

 

 

The power LED is off. The screen will not switch

Check that the power cable is connected

on.

correctly (Refer to "3.2 Connecting and Using a

 

PC")

 

 

The message Check Signal Cable appears.

Check that the cable is properly connected to the

 

product. (Refer to "3.2 Connecting and Using a

 

PC")

 

 

 

Check that the device connected to the product is

 

powered on.

 

 

9 Troubleshooting Guide 80

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Contents C23A750X / C27A750X Before Using the Product Symbols for safety precautionsCopyright Icons used in this manualCleaning CleaningSafety Precautions Securing the Installation SpacePrecautions for storage Electricity and SafetyBefore Using the Product Installation Before Using the Product Operation Sweets resulting in a serious injury 100 Before Using the Product Correct posture to use the product Table Of Contents Connecting and Using 40 a Source Device Screen Setup Configuring Tint Resizing or Relocating the Screen Setup and Reset Information Menu and 77 Others Index Checking the Contents PreparationsChecking the Components ComponentsItems sold separately Parts Frontal ButtonsIcons Description Reverse Side Port DescriptionLeft Side View HdmiRight Side View Adjusting the Product Tilt and Height Using Central Station Software Installation for Using Central StationInstalling Samsung Central Station Setup About Central StationConnecting the Product to a PC to Use Central Station Connecting to a PC via Wireless USB Connecting to a PC via Wireless USB 5HWXUQ 0RYH Qwhu Connecting to a PC via the USB Cable Automatic/manual Wireless USB connectionConnecting to a PC using the USB cable Automatic/manual USB cable connectionUtilizing Central Station Using the Product as a USB HUBUsing the Product as a USB HUB Connecting to a LAN Configuring the Central Station Monitor IP Dynamic IPDynamic IP User Static IP Static IP UserUsing Central Station Using Central Station Pre-connection Checkpoints Connecting and Using a Source DeviceBefore Connecting Connecting and Using a PC Connecting to a PCConnection using the D-SUB cable Analogue type Connection Using an HDMI-DVI CableConnection Using an Hdmi Cable Digital Type Driver Installation Items SpecificationsSetting Optimum Resolution Changing the Resolution Using a PC Changing the Resolution on Windows Vista Changing the Resolution on Windows Connection Using an Hdmi Cable Connecting to a Video DeviceConnecting Headphones Samsung Magic Angle Screen SetupConfiguring Angle Configuring Bright Samsung Magic BrightConfiguring Samsung Magic Color Configuring ColorConfiguring Brightness BrightnessConfiguring Contrast Configuring SharpnessContrast SharpnessAdjusting Coarse CoarseAdjusting Fine Configuring Response TimeFine Response TimeHdmi Black Level Configuring Tint Configuring RedConfiguring Green RedConfiguring Blue BlueConfiguring the Color Tone Settings Color ToneConfiguring Gamma GammaAuto Adjustment Configuring the Auto Adjustment SettingsResizing or Relocating the Screen Changing the Picture SizeConfiguring H-Position Horizontal PositionConfiguring V-Position Vertical PositionConfiguring Menu H-Position Menu H-PositionConfiguring Menu V-Position Menu V-PositionSetup and Reset Auto Wireless DetectionWireless Connection Configuring Auto Wireless DetectionUSB Connection Activating Wireless ConnectionConfiguring USB Connection Configuring Analog Configuring HdmiAnalog HdmiConfiguring USB Super Charging USB Super ChargingEco Saving Wireless IDConfiguring Eco Saving Menu Transparency LanguageChanging Menu Transparency Changing the LanguagePC/AV Mode Configuring PC/AV ModeConfiguring Auto Source Configuring Display TimeAuto Source Display TimeConfiguring Key Repeat Time Key Repeat TimeOff Timer On/Off Off Timer SettingConfiguring Off Timer On/Off Configuring Off Timer SettingReset Initializing Settings ResetDisplaying Information Configuring Brightness in the Startup ScreenInformation Menu and Others Configuring Volume in the Startup Screen Configuring HUB in the Initial Screen Troubleshooting Guide Testing the ProductChecking the Resolution and Frequency Check the followingsSound issue Source device issue Q & a Question AnswerResolution Specifications GeneralPowerSaver Standard Signal Mode Table PC Dongle Specification UWB Ultra Wide Band UWBAppendix Contact Samsung WorldwideAfrica Terminology OSDOn Screen DisplayHorizontal Frequency Index Index
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LC27A750XS/XV, LC27A750XS/ZA, LC23A750XS/ZN, LC23A750XS/NG specifications

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