Samsung SM-J200GZDDXXV, SM-J200GZWDXXV manual Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents SM-J200BT SM-J200F/DS SM-J200GU/DS SM-J200H/DS Table of Contents Appendix Basics Read me firstPackage contents Device layout Keys HomeBattery Installing the batteryRemoving the battery Charging the battery Reducing the battery consumption Battery charging tips and precautionsViewing the remaining charging time Ultra power saving mode Installing the SIM or Usim card SIM or Usim cardReplace the battery and back cover Removing the SIM or Usim card Using dual SIM or Usim cards dual SIM modelsActivating SIM or Usim cards Memory card Installing a memory cardSwitching between cards Changing the display name and icon of SIM or Usim cardsRemoving the memory card Formatting the memory cardTurning the device on and off TouchscreenTapping and holding TappingDragging Swiping Double-tappingSpreading and pinching Home screen Home screenHome screen options Adding itemsMoving and removing an item Creating foldersManaging panels Apps screenMoving items Indicator icons Roaming outside of normal service area Lock screen PasswordPattern Using the notification panel Notification panelKeyboard layout Using quick setting buttonsEntering text Changing the input languageAdditional keyboard functions Screen captureCopying and pasting Transferring data from your previous device Opening appsDevice and data management Closing an appUsing the device as a removable disk for data transfer Transferring data from a computerUpdating the device Updating with Smart SwitchUpdating over the air Using a Google account Performing a data resetUsing a Samsung account Backing up and restoring dataGalaxy Apps Installing or uninstalling appsInstalling apps Play StoreIntroduction PhoneManaging apps Making callsSingle SIM models Tap to make a voice call, or tap Receiving calls During a voice call Options during callsDuring a video call Creating contacts manually ContactsAdding contacts Importing contactsSearching for contacts MessagesSending messages Single SIM models Internet Viewing messagesSetting up email accounts Sending emails CameraBasic shooting Reading emailsTaking photos or recording videos Pro mode Auto modeLaunching Camera on the locked screen Beauty face PanoramaContinuous shot SelfieSound & shot Camera settingsQuick settings SportsCamera settings Gallery Viewing images or videosDeleting an image or a video Smart ManagerDeleting images or videos Deleting multiple images and videosManaging device performance Using the quick optimisation featureBattery StorageActivating ultra data saving mode Planner Creating eventsCreating tasks VideoSyncing events and tasks with your accounts Voice Recorder Recording voice memosComposing memos My FilesMemo Searching for memosClock AlarmWorld clock Calculator TimerStopwatch Listening to the FM radio RadioScanning radio stations USB Backup Google apps Hangouts Google SettingsPhotos GoogleConnecting to a Wi-Fi network Wi-FiIntroduction Wi-Fi Direct Sending and receiving dataBluetooth Ending the device connectionPairing with other Bluetooth devices Sending and receiving dataUnpairing Bluetooth devices Flight modeMobile hotspot and tethering Using the mobile hotspot Data usageMobile networks SIM card manager dual SIM modelsLimiting data usage NFC and payment NFC-enabled models Using the NFC featureMaking payments with the NFC feature Sending dataPrinting More connection settingsOptions Adding printer plug-insSounds and notifications Printing contentDisplay Themes ApplicationsWallpaper Lock screen and securityAccessibility PrivacyRegistering Samsung accounts AccountsAdding accounts Removing accountsBackup and reset Language and inputStorage Date and time About deviceTroubleshooting AppendixRestarting the device Resetting the deviceForcing restart Sound echoes during a call Battery depletes faster than when first purchased Photo quality is poorer than the preview Your device cannot find your current location Copyright Trademarks
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SM-J200GZWDXXV, SM-J200GZDDXXV specifications

The Samsung SM-J200GZDDXXV and SM-J200GZWDXXV are part of the Galaxy J series, designed to offer reliable performance and essential features at an affordable price point. With a focus on providing users with a balanced mix of functionality and style, these smartphones have become popular choices for those who seek a robust daily device without the premium price tag.

One of the standout features of both models is their 5-inch Super AMOLED display. This screen delivers vibrant colors and sharp contrasts, enhancing the overall viewing experience, whether it's for streaming videos or browsing social media. The compact size makes it comfortable to hold and ideal for one-handed use.

Under the hood, both the SM-J200GZDDXXV and SM-J200GZWDXXV are powered by a quad-core processor, which ensures smooth performance for everyday tasks like browsing, texting, and even light gaming. With 1.5 GB of RAM, users can expect decent multitasking capabilities, allowing them to run multiple applications simultaneously without significant lag.

Photography enthusiasts will appreciate the 8-megapixel rear camera, which comes equipped with LED flash and autofocus. This enables users to capture clear and vibrant images, even in low-light conditions. Additionally, the front-facing 2-megapixel camera is perfect for selfies and video calls, making it a great option for social networking.

Both models come with 8 GB of internal storage, expandable via a microSD card slot, allowing users to store their apps, photos, and multimedia content without worrying about space limitations. The phones run on Android OS, which provides access to a plethora of apps via the Google Play Store, making it easy to customize the device according to personal preferences.

In terms of connectivity, the Samsung SM-J200GZDDXXV and SM-J200GZWDXXV support 4G LTE networks, ensuring fast internet browsing and smooth streaming. They also come with Bluetooth and Wi-Fi capabilities, allowing users to connect with other devices seamlessly.

Battery life is another important characteristic of these smartphones. With a 2600 mAh removable battery, users can expect a full day of moderate usage without needing a recharge. This feature is particularly appealing for those who rely heavily on their devices throughout the day.

Overall, the Samsung SM-J200GZDDXXV and SM-J200GZWDXXV are solid choices for budget-conscious consumers looking for a reliable smartphone that delivers essential features and performance. Their combination of display quality, camera capabilities, and storage expandability make them practical options for everyday smartphone users.
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