Samsung SM-G600FZKDXEV manual Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

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Contents SM-G600FY Table of Contents Appendix Read me first BasicsPackage contents Device layout Keys Installing the battery BatteryRemoving the battery Charging the battery Viewing the remaining charging time Reducing the battery consumptionPower saving mode Battery charging tips and precautionsInstalling the SIM or Usim card Ultra power saving modeSIM or Usim card Replace the battery and back cover Activating SIM or Usim cards Using dual SIM or Usim cardsSwitching between cards Removing the SIM or Usim cardMemory card Installing a memory cardFormatting the memory card Removing the memory cardTouchscreen Turning the device on and offTapping and holding TappingDouble-tapping DraggingSpreading and pinching SwipingHome screen Home screenHome screen options Moving and removing an item Adding itemsManaging panels Creating foldersMoving items Apps screenIcon Meaning Indicator iconsLock screen PasswordPattern Using quick setting buttons Using the notification panelNotification panel Changing the keyboard layout Entering textKeyboard layout Changing the input languageCopying and pasting Additional keyboard functionsTransferring data from your previous device Screen captureOpening apps Device and data managementTransferring data from a computer Transferring data from a mobile deviceUpdating the device Using the device as a removable disk for data transferUpdating over the air Updating with Smart Switch Performing a data resetPlay Store Installing or uninstalling appsInstalling apps Galaxy AppsMaking calls PhoneManaging apps IntroductionMaking calls from call logs or contacts list Making calls from the locked screenMaking an international call Options during calls Receiving callsCreating contacts manually ContactsAdding contacts During a video callImporting contacts Searching for contactsSending messages MessagesViewing messages InternetSetting up email accounts Reading emails CameraBasic shooting Sending emailsTaking photos or recording videos Launching Camera quickly Auto modePro mode Launching Camera on the locked screenSelfie PanoramaContinuous shot Beauty faceWide selfie Tap Mode →Wide selfieQuick settings Camera settingsInterval shot Camera settings Viewing images or videos GalleryDeleting multiple images and videos Smart ManagerDeleting images or videos Deleting an image or a videoStorage Using the quick optimisation featureBattery Managing device performanceCreating events PlannerSyncing events and tasks with your accounts Voice RecorderSearching for memos My FilesMemo Composing memosClock AlarmWorld clock Calculator TimerStopwatch Listening to the FM radio RadioScanning radio stations Google apps Google YouTubePhotos HangoutsConnecting to a Wi-Fi network Wi-FiIntroduction Sending and receiving data Wi-Fi DirectPairing with other Bluetooth devices BluetoothEnding the device connection Sending and receiving data Unpairing Bluetooth devices Flight modeMobile hotspot and tethering Data usage Using the mobile hotspotLimiting data usage SIM card managerPrinting More connection settingsMobile networks OptionsDownload booster Printing contentAdding printer plug-ins Sounds and vibrations ApplicationsWallpaper DisplayLock screen and security Privacy and safety Accessibility Removing accounts AccountsAdding accounts Registering Samsung accountsLanguage and input Backup and resetStorage About device Date and timeAppendix TroubleshootingYour device does not turn on Sound echoes during a call Battery depletes faster than when first purchased Photo quality is poorer than the preview Your device cannot find your current location Trademarks Copyright

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