Troubleshooting
Troubleshooting
Information codes
If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.
Code | Action |
Water is not supplied.
| • Make sure the water taps are open. | |||
| • Make sure the water hoses are not clogged. | |||
| • Make sure the water taps are not frozen. | |||
4C | • | Make sure the washing machine is operating with sufficient | ||
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| water pressure. |
| |
| • Make sure that the cold water tap and the hot water tap are | |||
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| properly connected. |
| |
| • | Clean the mesh filter as it | may be clogged. | |
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| ||
| • | Make sure the cold water supply hose is firmly connected to | ||
4C2 |
| the cold water tap. If it is connected to the hot water tap, the | ||
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| laundry may be deformed with some cycles. | ||
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| ||
| Water is not draining. |
| ||
| • Make sure the drain hose is not frozen or clogged. | |||
| • Make sure the drain hose is positioned correctly, depending | |||
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| on the connection type. |
| |
5C | • | Clean the debris filter as it | may be clogged. | |
| • Make sure the drain hose is straightened all the way to the | |||
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| drain system. |
| |
| • If the information code remains, contact a customer service | |||
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| centre. |
| |
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| |||
| Operating the washer with the door open. | |||
dC | • | Make sure the door is properly closed. | ||
| • Make sure laundry is not caught in the door. | |||
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| ||
| Water has overflowed. |
| ||
OC | • | Restart after spinning. |
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• If the information code remains on the display, contact a local | ||||
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| Samsung service centre. |
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| Check the drain hose. |
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| • Make sure the end of the drain hose is placed on the floor. | |||
LC, LC1 | • | Make sure the drain hose is not clogged. | ||
| • If the information code remains, contact a customer service | |||
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| centre. |
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