Samsung LH46UDECLBB/XV, LH46UDEBLBB/XV, LH46UDECLBB/XY Troubleshooting Guide, Testing the Product

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Chapter 11

Troubleshooting Guide

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Centre

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1	Power off both the PC and product.
2	Disconnect all the cables from the product.
3	Power on the product.
4	If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Contents UD46E-A UD46E-C UD46E-B UD55E-B Table of contents Screen Adjustment Sound Adjustment Copyright Before Using the ProductPower off the product and computer Safety PrecautionsCleaning SymbolsStorage Electricity and SafetyInstallation Install the product in a kitchen or near a kitchen counter Sloped surface, etcProduct or cause a fire Operation Product failure, an electric shock or fire may result Output ports, etcPage Precautions when handling the panel Components Quick Setup Guide Warranty cardPreparations Checking the ComponentsParts External sensor KITButtons Description Reverse Side Port DescriptionRJ45 Go to Home Launch Button Remote ControlPower on the product Not Available Adjust the volume Change the input sourcePC, DVI, HDMI, or DisplayPort To place batteries in the remote controlUsing the remote control Quickly select frequently used functionsConnection Using an IR Stereo Cable sold separately Switching between portrait and landscape Installation on a Perpendicular WallVentilation Model name DimensionsInstallation on an Indented Wall Plane viewInstalling the Wall Mount Preparing before installing Wall-MountInstalling the Wall Mount Wall Mount Kit Specifications Vesa RS232C Cable Remote Control RS232CPin Signal Cable ConnectionFemale Pin No Standard Colour SignalRS232C cable Connector 9-Pin D-Sub to Stereo Cable LAN CableCross LAN cable PC to PC Connector RJ45Signal Direct LAN cable PC to HUBConnection ConnectionCommand type Value range Viewing control state Get control commandControlling Set control command CommandVolume control Power controlSetting the input source Set Input Source Input source controlInput Source An input source code to be set on a product Screen mode control Setting the video wall Set Video Wall Mode Auto adjustment control PC and BNC onlyVideo Wall Mode Control Auto Adjustment 0x00 at all times AckVideo Wall On Safety LockVideo Wall User Control Set Video WallWallDiv Video Wall Divider code assigned to the product Off 10x10 Video Wall ModelSet Number Data 10x10 Video Wall Model 1 ~Connection using the D-SUB cable Analogue type Connecting and Using a Source DeviceBefore Connecting Connecting to a PCConnection Using an HDMI-DVI Cable Connection using a DVI cable Digital typeConnection Using an Hdmi Cable Connection Using an DP CablePrecautions for using DP Connecting to a Video Device Using an Hdmi cable or Hdmi to DVI Cable up to 1080p Connecting to an Audio SystemConnecting the LAN Cable MagicInfo Connecting the Network box Sold separatelyEntering MagicInfo mode Press Source on the remote control, and select MagicInfoSelect TCP/IP step Enter the IP informationSource → Source Changing the Input sourceSource Edit NameUninstallation Using MDCUsing MDC via RS-232C serial data communications standards Connecting to MDCConnection using a direct LAN cable Using MDC via EthernetConnection using a cross LAN cable Horizontal x Vertical Home featureVideo Wall Video WallFormat Screen PositionPicture Mode Home → On/Off Timer → Enter E On/Off TimerOn Timer Off TimerHoliday Management Network Settings Home → Network Settings→ Enter EView the network settings Home → MagicInfo Player I → Enter E MagicInfo PlayerPC Connection Cable ID SettingsID Settings Device ID Auto SetMore settings Picture settings menu appearsHome → More settings → Enter E Offices & Schools Screen AdjustmentMenu m → Picture → Picture Mode → Enter E Shops & MallsCalibrated Value Colour TemperatureWhite Balance GammaHdmi Black Level Picture Mode Adjustable options SettingsPicture Options Color ToneZoom/Position ResolutionPicture Size Picture SizeAuto Adjustment PC Screen AdjustmentPicture Off Onscreen Menu Orientation Source Content OrientationOnScreen Display Display OrientationImmediate Display TimerScreen Protection Pixel ShiftReset OnScreen Display Message DisplayMenu Language System SetupAuto Source Switching TimeMagicInfo I Source Power Control Temperature Control Eco SolutionSecurity Reset SystemChange PIN GeneralSound on Video Call Sound AdjustmentReset Sound Hdmi SoundContact Samsung Software UpdateMenu m → Support → Software Update → Enter E SupportGo to Home Reset AllTroubleshooting Guide Testing the ProductChecking the Resolution and Frequency Check the followings Installation issue PC modeScreen issue Not Optimum Mode is displayedAdjust Brightness and Contrast Brightness and colour do not look normal Display looks unstable and then freezesScreen cannot be displayed in full screen Sound issue Remote control issue Source device issueRemote control does not work Auto Other issueThere is no sound in Hdmi mode Sound inputThis product does not support the HDMI-CEC feature HDMI-CEC does not workIR sensor is not functioning How can I change the frequency? SettingsHow can I change the resolution? Question AnswerQuestion How do I set powersaving mode?Panel Size SpecificationsDimensions W x H x D Weight without standStorage Power SupplyEnvironmental Operating ConsiderationsPower Consumption UD46E-A PowerSaverPowerSaver Normal Operation Power saving mode Power off Rating Typical Max DPM ModeModel Name UD46E-A / UD46E-C / UD46E-B / UD55E-B Preset Timing ModesPixel Clock Sync Polarity KHz MHz ResolutionResolution Others Product damage caused by customers faultAppendix Not a product defectApplicable in countries with separate collection systems Correct disposal of batteries in this productOptimum Picture Quality Setting the anti-screen burn-in patternWhat is afterimage burn-in? Optimum Picture Quality and Afterimage Burn-in PreventionOn instruction guide Preventing afterimage burn-inLicence 480i / 480p / 720p Terminology

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LH55UDEBLBB/XY, LH46UDEBLBB/XY, LH46UDEBLBB/XV, LH46UDECLBB/XV, LH46UDECLBB/XY specifications

Samsung has long been at the forefront of display technology, and its lineup of professional displays, including the LH55UDEBLBB/XL, LH55UDEBLBB/XV, LH46UDEBLBB/XL, LH46UDECLBB/XY, and LH46UDECLBB/XV, exemplifies this commitment to quality and innovation. These models are specifically designed for commercial use, offering superior performance for a variety of applications from retail environments to corporate settings.

Starting with the key features, these displays boast stunning Ultra HD resolution of 3840 x 2160 pixels, ensuring that content is presented with exceptional clarity and detail. The large screen sizes—55 inches and 46 inches, respectively—make them ideal for capturing attention in any venue. This high resolution combined with ample display area ensures that visuals are vibrant, making these screens perfect for showcasing marketing material, videos, or presentations.

One of the standout technologies incorporated into these displays is HDR (High Dynamic Range). HDR enhances contrast, brightness, and color accuracy, allowing content to deliver a more immersive viewing experience. This feature is particularly beneficial in environments with varying lighting conditions where color fidelity and visual impact are crucial.

Additionally, these Samsung models utilize advanced LED backlighting technology which contributes to improved brightness and energy efficiency. The displays not only have a slim and sleek design that saves space but also come equipped with a robust chassis suitable for continuous operation, making them reliable for 24/7 usage.

Another crucial characteristic of these displays is their connectivity options. They come with multiple HDMI and DisplayPort inputs, enabling seamless integration into existing systems and allowing for the easy connection of various devices. This flexibility is crucial in commercial settings where a range of content sources may be used.

The installation and management of these displays are made easy through Samsung’s MagicINFO software, allowing users to monitor, control, and schedule content remotely. This functionality enhances convenience for businesses, removing the need for on-site management of display content.

In summary, the Samsung LH55UDEBLBB/XL, LH55UDEBLBB/XV, LH46UDEBLBB/XL, LH46UDECLBB/XY, and LH46UDECLBB/XV displays are engineered for excellence. With remarkable 4K resolution, HDR technology, extensive connectivity options, and a design built for durability, these displays are perfect for businesses looking to enhance their visual communication and create impactful experiences for their audiences.