troubleshooting
PROBLEMS AND SOLUTIONS
PROBLEM | SOLUTION |
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The washing machine | • Make sure the door is firmly closed. |
will not start | • Make sure the washing machine is plugged in. |
| • Make sure the water source faucet is turned on. |
| • Make sure to press the Start/Pause button. |
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No water or insufficient | • Make sure the water source faucet is turned on. |
water supply | • Make sure the water source hose is not frozen. |
| • Make sure the water intake hose is not bent. |
| • Make sure the filter on the water intake hose is not clogged. |
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Detergent remains in the | • Make sure the washing machine is running with sufficient water |
detergent drawer after | pressure. |
the wash program is | • Put the detergents in the inner parts of the detergent drawer(away from |
complete | the outside edges). |
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Washing machine | • Make sure the washing machine is set on a level surface. If the surface is |
vibrates or is too noisy | not level, adjust the washing machine feet to level the appliance. |
| • Make sure that the shipping bolts are removed. |
| • Make sure the washing machine is not touching any other object. |
| • Make sure the laundry load is balanced. |
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The washing machine | • Make sure the drain hose is not squashed or bent. |
does not drain and/or | • Make sure the water hose mesh filter is not clogged. |
spin |
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The Door does not open | • Disconnect the power plug from the power supply. |
| • Remove the water from the washing machine. |
| • Open the filter cover using a coin. |
| • Locate the orange plastic tab and pull forward to |
| open the door. |
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UNDERSTANDING ERROR MESSAGES
ERROR CODE | SOLUTION | ||
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dE2 | • | Close the door. | |
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4E | • Make sure the source water faucet is turned on. | ||
• Check the water pressure. | |||
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5E | • Clean the debris filter. | ||
• Make sure the drainage hose is installed correctly. | |||
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| • Laundry load is unbalanced; loosen any tangled laundry. | ||
UE |
| If only one item of clothing needs washing, such as a bathrobe or jeans, | |
| the final spin result might be unsatisfactory and an “UE” error message | ||
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| will be shown in the display window. | |
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cE/3E | • | Call | |
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HOT | • Displayed when the door does not open for high temperature. | ||
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Before contacting After-Sales service:
1.Try to remedy the problem (See “Troubleshooting” on this page).
2.Restart the programme to see if the fault is repeated.
3.If the malfunction persists, call
Troubleshooting _19
04 Troubleshooting