Samsung SH09ZP2E/XFO, SH18ZPJE/SER, SH24ZP6E/SER, SH12ZP4E/SER, SH09ZP2E/SER Solving Common Problems

Page 23

Solving Common Problems

Before contacting the after-sales service, perform the following simple checks. They may save you the time and expense of an unnecessary call.

Problem

Explanation/Solution

The air conditioner does not operate at all

Check that the breaker used for the air conditioner is switched on.

Check that the operation indicator on the indoor unit is on;

if necessary press the (On/Off) button on the remote control.

Check whether the TIMER indicator on the indoor unit is switched on. If so:

-Wait until the switch-on time is reached and the air conditioner starts up automatically

-Cancel the timer (see pages 18 and 19 for further details)

The air conditioner does not operate with the remote control

Check that there are no obstacles between you and the indoor unit.

Check the remote control batteries.

Check that you are close enough to the indoor unit (7m/yards or less).

No beep is heard when you press

Check that you are pointing the remote control at the remote control

the

(On/Off) on the remote

sensor in the right of the indoor unit.

control

 

Replace the remote control batteries if necessary.

The air conditioner does not cool or heat

Check that the correct operating mode has been selected (AUTO, COOL, HEAT).

The room temperature may be too low or too high.

Dust may be blocking the air filter guard; refer to page 24 for cleaning instructions.

Check that there is no obstacle in front of the outdoor unit.

When heating, the required room temperature is never reached and the air conditioner frequently stops

Check that the required temperature has been set correctly.

Increase the fan speed.

If the air flow is directed upwards, use the remote control to direct it downwards.

The fan speed does not change

Check that the operating mode is set to COOL, HEAT or FAN ;

when you press the

button

in the AUTO mode, the fan speed changes automatically and in

 

 

the DRY mode, it is set to AUTO.

The air flow direction does

 

Check that the air conditioner has been switched on; if necessary,

not change when you press the

press the

(On/Off) button on the remote control.

button

 

 

 

The timer is not correctly triggered

Check that the timer has been programmed correctly;

 

 

see pages 18 and 19.

Odour is permeated in the room

Air the room.

 

during air conditioning

 

 

 

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Contents USER’S Manual Safety Precautions Contents Indoor Unit View of the UnitOutdoor Unit Remote Control Buttons and Display Getting Started Inserting the Remote Control Batteries Selecting the Automatic Operating Mode Cooling Your Room Heating Your Room Changing the Room Temperature Quickly Removing Excess Humidity Airing Your Room Selecting Energy Saving Mode Generating Anions Adjusting the Air Flow Direction Horizontally Adjusting the Air Flow Direction VerticallyTo Cancel the On Timer Setting the On TimerTo Cancel the Off Timer Setting the Off TimerTo Cancel the Sleep Timer Setting the Sleep TimerTopic Recommendation Operating RecommendationsOperating Your Air Conditioner Without the Remote Control Temperature and Humidity RangesSolving Common Problems Cleaning Your Air Conditioner Cleaning Deodorizing and Bio Filters Option Memo Installation Installation and maintenanceElectronics
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