Samsung BD-C5500/XEF, BD-C5500/EDC, BD-C5500/XAA, BD-C5500/XEE manual Appendix, Troubleshooting

Page 58

Appendix

 

 

 

Troubleshooting

Before requesting service, please check the following.

 

 

 

 

PROBLEM

 

SOLUTION

No operation can be performed with the

• Check the batteries in the remote control. They may need replacing.

remote control.

• Operate the remote control at a distance of no more than 6.1m.

 

• Remove batteries and hold down one or more buttons for several minutes

 

to drain the microprocessor inside the remote control to reset it. Reinstall

 

batteries and try to operate the remote control again.

Disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Blu-ray Disc/DVD.

Disc Menu does not appear.

• Ensure that the disc has disc menus.

 

 

The prohibition message appears on the

• This message appears when an invalid button is pressed.

screen.

• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles)

 

• You’ve requested a title or chapter number or search time that is out of

 

range.

 

Play mode differs from the Setup Menu

• Some of the functions selected in the Setup Menu may not work properly if

selection.

the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.

• The Screen Ratio is fixed on your Blu-ray Disc/DVDs.

 

• This is not a problem with the product.

No audio.

• Make sure you have selected the correct Digital Output in the Audio Options

 

Menu.

 

The screen is blocked

• If the HDMI output is set to a resolution your TV cannot support (for

 

example, 1080p), you may not see a picture on your TV.

 

• Press the STOP (

) button (on front panel) for more than 5 seconds with

 

no disc inside. All settings will revert to the factory settings.

 

• When the factory default settings are restored, all the user data stored in

 

the BD data will be deleted.

58 English

Image 58
Contents Blu-ray Disc Player Blu-ray Disc Features Key featuresBlu-ray Disc Player Features Safety Information Important NoteDisc Handling Important Safety InstructionsPrecautions Disc Storage & ManagementHandling Cautions Maintenance of CabinetDisc Storage Restrictions on PlaybackContents Wireless Network Connecting to an Audio SystemConnecting to the Network Before Starting Initial SettingsUsing the Title Menu Using the Disc menu/Title menu/Popup menuUsing the Disc Menu Using the Popup MenuSoftware Upgrade Notification Using Internet@TVSettings Using the AllShare FunctionGetting Started Disc Types and Contents that can be playedDisc types that cannot be played Blu-ray Disc Compatibility Disc Types BD-ROMUse a 700MB80 minutes CD-RW/-R disc Audio CD CD-DAAvchd Advanced Video Codec High Definition Avchd format discs need to be finalizedRegion Code CopyrightQuick Guide Remote Control AccessoriesCheck for the supplied accessories below Audio/Video cable Logos of Discs that can be playedFront Panel Front Panel Display Ab c d Rear PanelRemote Control Tour of the Remote ControlInstalling batteries Connected to the TV Setting the Remote ControlControllable Tv Codes TV CHConnecting to a TV ConnectionsAudio cable Red WhiteResolution is actually 576i/480i Case 3 Connecting to a TV Component Better QualityRed White Red Blue Green Case 4 Connecting to a TV Video Good Quality Red White YellowConnecting to an Audio System Hdmi cable not includedCase 2 Optical cable Not included Service Connecting to the NetworkCable Network Wireless IP sharer Wireless NetworkYou can connect to network with a Wireless IP sharer Broadband servicePress the Enter button to select Start button SetupBefore Starting Initial Settings Do not confuse because this is not malfunctionMove the cursor or select an item Setting the MenuAccess step may differ depending on the selected menu Exit Button Press this to exit the menuBD Wise Samsung Products only ResolutionTV Aspect DisplayResolution according to the output mode Hdmi Format Progressive ModeStill Mode Movie Frame 24FsDigital Output Selection Set whether to downsample 96kHz signalsPCM Downsampling BitstreamDynamic Range Control Downmixing ModeInitial Settings DTS Neo6Clock Clock Mode You can set it to Auto or ManualBD Data Management DivXR RegistrationDivXR Deactivation Network SettingsWired Network NetworkUse the number buttons on your remote to enter numbers Wireless NetworkPress the Return button on your remote Press the Enter button  Setting Up the Network ConnectionPress the buttons to select Auto or Network Test Network StatusUse the number buttons to enter numbers Parental Rating Change PasswordBD-LIVE Internet Connection LanguageBackground Power On/Off SoundSoftware Upgrade Energy SavingContact Samsung Provide contact information for assistance with your productBasic Functions Searching for a Desired Scene Using the Popup MenuSkipping Chapters Slow Motion PlayRepeat the Section Using the Tools buttonRepeat the Title or Chapter Moving to a Desired Scene DirectlySelecting the Subtitle Language Selecting the Picture SettingSelecting the Audio Language Changing the Camera AngleButtons on the Remote Control used for Music Playback Setting BonusviewListening to Music Playlist Playing an Audio CD CD-DA/MP3Repeat an Audio CD CD-DA/MP3 Audio CD CD-DA/MP3 Screen ElementsPlaying a Jpeg Disc Using the Tools buttonRepeat this procedure to select additional tracks Playing back a PicturePlaying back a USB Storage Device Compliant with WMA version Supported file formats1920x1080 Sampling rates in kHz 8, 11, 16, 22, 32, 44.1Internet@TV at a Glance Using the Keypad Press the Enter button Map and address appear on the screenAccount Login Network ServicesSettings System SetupSamsung Apps Service ManagerProperties Using the AllShare Function Application Program at a GlanceTo set folder sharing off Menu BarSelect a folder in your PC to share Folders and files in My ComputerTroubleshooting AppendixClean the disc No Hdmi output Forgot passwordAuthorized service centre Picture is noisy or distorted Resolution Abnormal Hdmi output screenNetwork Test menu. See BD-LIVE serviceOccurs BD-LIVE service Or notIndex Dimensions X 205 D X 43 H mm SpecificationsWeight +5C to +35CCompliance and Compatibility Notice Copy ProtectionNetwork Service Disclaimer License United Kingdom Eire Tel 0818 717 Fax +44 0131 202` Europe AreaWeb Site ` AfricaCorrect disposal of batteries in this product AK68-01854F-00
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