Samsung BD-C6500/XEF, BD-C6500/EDC, BD-C6500/XAA, BD-C6500/XEE manual Appendix, Troubleshooting

Page 58

Appendix

 

 

 

Troubleshooting

Before requesting service, please check the following.

 

 

PROBLEM

SOLUTION

No operation can be performed with the

• Check the batteries in the remote control. They may need replacing.

remote control.

• Operate the remote control at a distance of no more than 6.1m.

 

• Remove batteries and hold down one or more buttons for several minutes

 

to drain the microprocessor inside the remote control to reset it. Reinstall

 

batteries and try to operate the remote control again.

Disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Blu-ray Disc/DVD.

Disc Menu does not appear.

• Ensure that the disc has disc menus.

 

 

The prohibition message appears on the

• This message appears when an invalid button is pressed.

screen.

• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles)

 

• You’ve requested a title or chapter number or search time that is out of

 

range.

Play mode differs from the Setup Menu

• Some of the functions selected in the Setup Menu may not work properly if

selection.

the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.

• The Screen Ratio is fixed on your Blu-ray Disc/DVDs.

 

• This is not a problem with the product.

No audio.

• Make sure you have selected the correct Digital Output in the Audio Options

 

Menu.

 

 

The screen is blocked

• Press the STOP (

) button (on front panel) for more than

5 seconds with

 

no disc inside. All settings will revert to the factory settings.

 

•When the factory default settings are restored, all the user data stored in the BD data will be deleted.

If the HDMI output is set to a resolution your

• Press the STOP (

) button (on front panel) for more than 5 seconds with

TV cannot support (for example, 1080p), you

no disc inside. All settings will revert to the factory settings.

may not see a picture on your TV.

• When the factory default settings are restored, all the user data stored in

 

the BD data will be deleted.

58 English

Page 57 Page 59
Image 58
Page 57 Page 59
Contents Blu-ray Disc Player Blu-ray Disc Features Key featuresBlu-ray Disc Player Features Safety Information Important NoteDisc Handling Important Safety InstructionsPrecautions Disc Storage & ManagementHandling Cautions Maintenance of CabinetDisc Storage Restrictions on PlaybackContents Wireless Network Connecting to an Audio SystemConnecting to the Network Before Starting Initial SettingsUsing the Title Menu Using the Disc menu/Title menu/Popup menuUsing the Disc Menu Using the Popup MenuBD-LIVE Getting Started Disc Types and Contents that can be playedDisc types that cannot be played Blu-ray Disc Compatibility Disc Types BD-ROMVideo File Support Supported File FormatsAudio CD CD-DA AC3Music File Support Region CodeAvchd Advanced Video Codec High Definition Quick Guide Remote Control AccessoriesCheck for the supplied accessories below Audio/Video cable Logos of Discs that can be playedFront Panel Front Panel Display Rear Panel Remote Control Tour of the Remote ControlInstalling batteries Controllable Tv Codes Setting the Remote ControlTV Power TV MuteConnecting to a TV ConnectionsHDMI-DVI cable Not included Audio cable Red WhiteResolution is actually 576i/480i Case 3 Connecting to a TV Component Better QualityRed White Red Blue Green Case 4 Connecting to a TV Video Good Quality Red White YellowConnecting to an Audio System 1CH audio cables Not included Channel Amplifier Case 4 Audio cable Case 3 Optical cable not includedConnecting to the Network Cable NetworkBroadband service Wireless NetworkWireless IP sharer PBC WPSBefore Starting Initial Settings SetupPress the Enter button to select Start button Move the cursor or select an item Setting the MenuAccess step may differ depending on the selected menu Exit Button Press this to exit the menuBD Wise Samsung Products only ResolutionTV Aspect DisplaySetup that your TV will support Resolution according to the output modeComponent Mode AutoHdmi Format Progressive ModeStill Mode Movie Frame 24FsDigital Output Selection Set whether to downsample 96KHz signalsPCM Downsampling BitstreamDynamic Range Control Downmixing ModeSpeaker Setting DTS Neo6Anynet+HDMI-CEC Initial SettingsInternet@TV Screen Size BD Data ManagementClock Network SettingsNetwork Setup DivXR RegistrationThis process can take up to five minutes Wired NetworkUse the number buttons on your remote to enter numbers  Setting Up the Network Connection Wireless NetworkPress the Return button on your remote Setting Up the Wireless Network Connection Manual Use the number buttons to enter numbersParental Rating Network StatusBD-LIVE Internet Connection LanguageBackground Change PasswordPower On/Off Sound Energy SavingContact Samsung Software UpgradePress the Power button to turn on the product SupportBasic Functions Searching for a Desired Scene Using the Popup MenuSkipping Chapters Slow Motion PlayRepeat the Section Using the Tools buttonRepeat the Title or Chapter Moving to a Desired Scene DirectlySelecting the Subtitle Language Selecting the Picture SettingSelecting the Audio Language Changing the Camera AngleButtons on the Remote Control used for Music Playback Setting BonusviewListening to Music Playlist Playing an Audio CD CD-DA/MP3Repeat an Audio CD CD-DA/MP3 Audio CD CD-DA/MP3 Screen ElementsPlaying a Jpeg Disc Using the Tools buttonRepeat this procedure to select additional tracks Playing back a PicturePlaying back a USB Storage Device Getting Started with Internet@TV Network ServicesUsing Internet@TV Internet@TV at a GlanceUsing the Keypad Press the Enter button Map and address appear on the screenSystem Setup SettingsAccount Login Internet@TV IDSamsung Apps Service ManagerProperties Using the AllShare Function Application Program at a GlanceBackground Music and Background Music Setting functions My Computer Displays a list of the foldersTroubleshooting AppendixClean the disc No Hdmi output Forgot passwordAuthorized service centre Picture is noisy or distorted Resolution Abnormal Hdmi output screenNetwork Test menu. See BD-LIVE serviceOccurs BD-LIVE service Or notHdmi IndexBD-LIVE Bonusview JpegDimensions X 223 D X 43 H mm SpecificationsWeight +5C to +35CCompliance and Compatibility Notice Copy ProtectionNetwork Service Disclaimer License Eire @ Warranty ConditionsTel 0818 717 Fax +44 0131 202 Mexico Area Contact Center  Web SiteCanada Argentine Brazil 0800-124-421 4004-0000 ChileCorrect disposal of batteries in this product AK68-01859D
Related manuals
Manual 1 pages 4.64 Kb Manual 67 pages 51.35 Kb Manual 67 pages 59.52 Kb Manual 67 pages 47.74 Kb Manual 67 pages 9.11 Kb Manual 70 pages 9.97 Kb Manual 265 pages 58.88 Kb Manual 133 pages 13.83 Kb Manual 269 pages 543 b Manual 132 pages 63 Kb Manual 132 pages 26.42 Kb Manual 67 pages 58.87 Kb Manual 67 pages 54.83 Kb Manual 68 pages 50.1 Kb

BD-C6500/XEE, BD-C6500/EDC, BD-C6500/XEF, BD-C6500/XAA specifications

The Samsung BD-C6500 is an advanced Blu-ray player that combines cutting-edge technology with a sleek design, delivering an enhanced home theater experience. This model is available in various configurations, including BD-C6500/XAA, BD-C6500/EDC, BD-C6500/XEF, and BD-C6500/XEE, making it adaptable to different regions and user needs.

One of the standout features of the BD-C6500 is its Full HD 1080p playback capability, which ensures that users can enjoy their favorite movies and TV shows in stunning clarity and detail. The player supports various Blu-ray formats, including 3D content, allowing fans of immersive viewing to experience films as they were meant to be seen. Furthermore, the upscaling technology enhances the quality of standard DVDs, converting them to near-HD quality, which is perfect for older media collections.

The BD-C6500 also incorporates Smart Hub technology, enabling streaming access to popular apps and services like Netflix, Hulu Plus, and YouTube. This functionality allows users to enjoy a wide range of entertainment options without needing additional devices. The integrated Samsung AllShare feature enhances the player’s capabilities by allowing for seamless connectivity with other compatible devices over a home network, enabling users to stream multimedia content directly from their smartphones, tablets, or computers.

Connectivity options are plentiful with the BD-C6500. It features HDMI 1.4 output for high-definition audio and video, as well as USB ports that allow playback of various file formats from external storage devices. The player also supports DLNA, making it easy to connect to home networks and share content.

Another key characteristic of the BD-C6500 is its Energy Star certification, which signifies that it meets stringent energy efficiency guidelines, helping consumers reduce their environmental impact without compromising performance. The design is equally impressive, with a compact and modern aesthetic that complements any entertainment setup.

With its mix of superior playback capabilities, smart features, and connectivity options, the Samsung BD-C6500 models stand out as versatile components for any home theater enthusiast looking to elevate their viewing experience.
Top Page Image Contents